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Hey @Polydot,
Thanks for reaching out!
Have you tried removing the Spotify app from your LG TV and adding it again? It's a good first step.
In case the issue persists after this, we'd also like to know when it started appearing, if it has worked fine before and what your LG TV model is.
Many thanks!
Hi there @Polydot,
Thanks for getting back to us.
Kudos for the troubleshooting you've tried so far! We can add some additional steps to see if they make the difference.
As a next step, we suggest that you unplug your TV and your router from the power and wait for a couple of minutes, then plug them back in.
If this doesn't do the trick, would you mind checking if the firmware of your TV is up to date?
Keep us posted on how it goes.
Thanks for the response @Polydot.
Have you noticed when the issue started and if it was after a specific event, change or update for example? Does the TV show grey screen only with the currently playing song? You also mentioned that it doesn't respond to any input. When does this occur and does the app freeze?
It'd be great if you could send us a screenshot or a short video recording so we can take a look. You can attach them via the Insert Image/Video option in the post editor and if the attachment is too big, then we recommend that you upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).
Hope to hear from you soon 🙂
So, some news since yesterday: the app now loads the songs page correctly and only stops working after the screen turns off and I turn it back on again.
It started, rough guesstimate, half a year ago, right after an update the changed large portions of the UI if I recall correctly.
The app doesn't freeze, and I can still control it through Spotify connect with my phone, but the the input from the TV itself is longer registered it seems like.
I checked and this also happens when the screen turns off naturally instead of me pressing screen off, but the video would be over 5 minutes haha.
spotidy app version is 2.0.34 last update 13/12/2023 and it's the newest version on the content store
Hey there @Polydot,
Thanks for getting back to us.
We're afraid we couldn't open the video you sent because of security reasons. Could you try it again? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).
We'll be on the lookout.
Hey @Polydot,
Thanks for sending us this info.
We appreciate you taking the time to share your feedback with us. We'll make sure to pass it onto the right team, as we always strive to improve your experience, but we can't confirm when or if this will be fixed. That being said, we'd recommend keeping the app and the device's firmware up to date so you don't miss out on any possible fixes or improvements.
If you need a hand with anything else, the Community is here for you.
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