Spotify on Windows doesnt show my Premium subscription

Spotify on Windows doesnt show my Premium subscription

maggs_k

Hello,

I just reinstalled Spotify on my laptop and it doesnt show my Premium subscription but on my iphone I still have it. Can someone help me, please? Thanks! 

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4 Replies

MattSuda

Hey @maggs_k

 

It sounds like you are logging into the wrong account.

 

Check out these support articles:

 

https://support.spotify.com/account_payment_help/login_help/do-i-have-an-additional-account/


https://support.spotify.com/account_payment_help/account_help/problems-logging-in-to-spotify/

Does that help? Let me know how it goes.

MattSudaSpotify Star
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maggs_k

It didnt really help, but thank you. I have canceled my premium on my iphone so I dont have it and I will subscribe once again.. I'm also thinking about strating a new account, just to be sure no-one else is using my subscribtion. 

 

But thank you for your suggestion! 🙂 

MattSuda

In this case,

 

I suggest you contact support so they can help you. Hopefully they can get to the bottom of what is going on.

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Maggs__k
Everything's okay now, thank you very much for your help! 🙂

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