Spotify playing in the wrong house when using Google Home

[Randar427]

Using my Google Home devices, whenever I say “Play Blinding Lights on Big Speakers,” using Spotify, it will always play on my mother’s Den Speaker, in a completely different house. Many months ago, I used my phone and connected to her Google Home to help set it up. But ever since it started to play music in her house, I have tried everything to make this stop.

• I removed my phone from her house in Google Home
• I have done a hard reset of all my Google Home devices
• When it plays in Spotify, I use the “forget device.”
• I have tried “sign out everywhere” on Spotify
• Double checked all devices are in my home and not my mothers
• Double checked the default speaker is not my mothers
• Double checker her devices don’t show up in my list
• I tried to use “show local devices only” in the app

Additional notes

• Her house is 20km away. So it’s not on the same Wifi
• This does not happen when I use YouTube music, so it seems to be a Spotify issue.
• It sounds like somebody else had this problem before https://www.reddit.com/r/googlehome/comments/8ptvyl/google_home_plays_on_wrong_google_home/

I’m out of ideas. Would you please help me stop freaking out my mother when it plays random music in her house?

Plan

Premium

Country

Canada

Device

Google Home, Google Mini

[Randar427 · Accepted solution]

I finally fixed this. Posting in case, it helps others.

1. I called Google tech support, which was surprisingly good. After some investigation, they recommended creating a new Home structure.
2. Moved all the devices to a new Home. That didn’t fix it.
3. Factory reset of two Google Home devices at my mom’s finally did it.

So bottom line, I had to fix it at the other house, not my own.

[Elena]

Hey @Randar427!

Thanks for reaching out on the Community!

It sounds like your Spotify account is still connected to the specific Google home speaker in a way, and this might be part of the speaker specific assistant recognition or Google account settings.

We'd recommend factory resetting the speaker to clear all connections and then using a smartphone that has you mother's Spotify and Google accounts logged in already on it to set the speaker at her house again up to avoid any similar scenarios.

Keep us posted on how it goes!