Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

Spotify stopped working for Samsung Smart TV 7 series after automatic firmware upgrade

I have a Samsung Smart TV 7 serie and Spotify have been working fine ok for 6 months. A couple a days ago there was an automatic firmware upgdrade when I started Spotify and after that I havent been able to play any music. I get a a error message saying : An error has accourred: Error Id: 2

I have tried to uninstall and install the app again but whith no change.

 

Please advise.

 

Regards,

Martin

Reply
13 Replies

I have the same problem; it plays only for a little while and then crashes. this is also after automatic firmware upgrade.

 

Please advise.

 

 

Yeah, I have the same problem. There was some kind of upgrade and after that it hasn't been working. I can log in and access all of my playlists, but as soon as I try to play something I just get Error Code 2.

Hi everyone,

 

Could you let us know the following:

 

-- Date you did the update

-- Version of the firmware update

-- Country

-- Whether you're seeing the Error 2 after every track or just once in a while

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

I can't tell you the exact date when I did the update, but I think it was sometime in the end of June. 
I don't know the version of the firmware update. How can I check that?
The country is Sweden.
I see Error ID 2 whenever I try to play any track.

Version info is under menu/support/software update. I have version 1107 and Spotify continues to work fine. Have you tried reinstalling Spotify?

I think i updated somewhere this summer, july august or so.
Firmware version 1032
Country NL
I see id 2 or id3 after a while, first it plays some songs then it stops

I had the issue that I couldn't play music when I was logged on with my Facebook account. Signing in works, but playing resutled in Error 2. Now I sign in my user name and password and it works.

Hi. I downloaded Spotify today, on my Samsung UE46ES6305. When I try to play any song, the error pops up "An error has occurred. Error ID:2 ".

no sound at all. 

@gebori Can you check that you have the latest firmware.

@jwylot How do i cheek that? I think i just updatet my smartTV

From menu/support/software update.

Thanks!! It's working now. Updatet my TV from version 1028 to to 1040 something. Thanks! 🙂

No problem 🙂

Suggested posts