Spotify stops playing after 9 seconds

Reply

Spotify stops playing after 9 seconds

bronc
Casual Listener

Plan

Premium

Country

 Bulgaria

Device

Web Player on Chrome **bleep**.0.3497.100 (Official Build) (32-bit)

Operating System

Windows 7

 

My Question or Issue

When I play a song it stops after 9 seconds of playback and I get the "Oooops, something went wrong with the playback. Reload" error. It's been like this since the last update of Chrome.

7 Replies

Daisy
Spotify Legend

Hey @bronc,

 

We'd be happy to help you out. Could you try to reinstall Spotify and see if this changes anything? If it doesn't, place a screenshot in this thread with the error message. Make sure no personal details are visible on it 🙂 

 

Thanks! Have a great day.

bronc
Casual Listener

Hi Daisy, I am pretty sure that I wrote under "Device" that this concerns the web player and not the application.

Katerina
Moderator
Moderator

Hey there @bronc,

 

Thanks for getting back and apologies for the confusion.

 

Since this is a web-player related issue, it would be better heading here and adding your +VOTE. Our tech folks are working on this. You can also make sure to leave a comment with the requested details.

 

Hope this helps some more!

/K

KaterinaModerator
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leonardocwb24
Newbie

Is this fixed? Im getting the same problem.

Katerina
Moderator
Moderator

Hey there @leonardocwb24,

 

Thanks for posting and welcome to the community!

 

In this case, we'd recommend following the steps above as our tech team is looking into this 🙂

 

Hope this helps!

KaterinaModerator
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jgez
Newbie

Hello I am having the same issue on my Android Mobile. I do not get any message, it just stops playing after 9 secs.
I´ve tried many things to solve it, but they only work temporarily and after some hours the issue comes back.
What I did:
- Restart the app
- Delete app data and cache
- Sign out everywhere
- Reinstall the app
- all together
Did anyone find the solution?

 

Thanks!

Guido
Spotify Legend

Hey @jgez,

 

It looks like your issue is unrelated.

 

Could you create a new topic?

 

Thanks!

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