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Spotify stops randomly on my Sonos

Spotify stops randomly on my Sonos

Been through the related threads on Sonos support and I have tried to reset my controller, remove Spotify etc. as pointed out in another thread. However Spotify still drops out randomly… I have now tested with another Music Service. Spotify is having a problem, NOT Sonos - I can listen to radio and another music service for hours without any problems, but Spotify drops the stream randomly. One note though, after my system reset, remove / add Spotify and so on, less dropouts occurs. So some effect but still not good enough. 
Question- this has lasted for a while, like several months on both my systems. It’s now nailed to Spotify having the problem. Question is if you also have the solution?!
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45 Replies

Same problem here using Play 5, 1. Gen speaker and ols S1 software..

I have the exactly same issue as gnomenthusiast with essentially same answers to the Qs

Plan

Premium

Country

USA

 

Device

Macbook Pro M4 MAX

Operating System

MacOS

 

My Question or Issue

 

I am running Spotify for macOS (Apple Silicon) 1.2.61.443.gc51c574b.  Since this update, I have been experiencing problems with playlist playback.  A song will start, play, then everything stops -- the play indicator says it's playing.  I can stop/start, if I "foward" to next song, usually it will play the same song.     Other times, I will have some playlists play better than others, I don't believe this has to do with playback quality settings -- I have superfast Internet here and everything else is working well.

 

I do have Sonos playback here -- I have tried playing Spotify from within Sonos.app and I experience the same problems with Spotify, but I have not noticed any other issues.  The WIFI signal here is strong, I'm literally in a room about 700sqft where my studio is... access point is 7 feet away, etc.  So I don't know there is an issue there.

 

This seems to have started since I updated Spotify, so I wanted to ask if others are experiencing the same problem.    On the network, I have observed callouts to api.branch.io and to google-analytics.com from Spotify.  Some of those calls fail -- which I would think shouldn't matter, if coded properly.

Hi, I'm having this problem as well. 

 

Starting playback on my Sonos from the Spotify app on my computer or Android device will play for one song and then stop. 

 

Starting playback via Spotify inside the Sonos app has no issue. 

 

What's the latest solution to this? It's clearly a Spotify problem, not a Sonos one. 

 

 

 

Plan

Premium

Country

US

Device

Samsung S10e, Mac

Operating System

Android, MacOS

 

My Question or Issue

Since this morning, when I'm using Connect to play podcasts on my Sonos speakers, the audio keeps stopping and starting every 10 seconds or so. I think this is an issue with the Connect feature, because when I'm connected to the speaker via bluetooth, there's no audio issue.

Same thing happening for me. How do we get a response from Spotify support?

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