Spotify wrapped not loading anything before the current year

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Spotify wrapped not loading anything before the current year

992p7fouft741qo
Casual Listener

Plan

Premium

Country

UK

Device

Samsung Galaxy S8, Custom built PC, PS4)

Operating System

Windows 10

 

My Question or Issue

Hi, I've been using spotify for years now and i saw a few posts on facebook of peoples' spotify wrapped including graphs of other years compared to 2019. And also the "decade wrapped" feature: I would have thought that, having had spotify for probably around 5 years, I'd be able to see mine as well. 

 

-also, as a bit of side info, my premium has been cancelled a couple of times due to mistakes made by spotify. this has immidiately been rectified by re-activating the subscription on the same day.

3 Replies

Maxim
Spotify Star
Spotify Star

Hey @992p7fouft741qo ,

Thanks for coming to the Community!

What happens when you try to access your Wrapped 2019? 🙂

 

https://www.spotify.com/wrapped/

MaximSpotify Star
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992p7fouft741qo
Casual Listener

Hi, sorry was busy yesterday. 

so when i access it it's as though I had only had spotify for the past year. 

It just shows me all of the info on 2019 and nothing else.

 

cheers,

 

Reuben.

Maxim
Spotify Star
Spotify Star

Hey @992p7fouft741qo ,

Thanks for letting me know.


Can you please specify what you were expecting to see but are not seeing? Screenshots of what you think is missing could be helpful too.


Also, can you tell me how many slides you are seeing when you open the Wrapped 2019 site? You should be able to see this in the bottom-left-hand corner of the window. A screenshot of this could also be helpful.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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