SpotifyConnect not finding speaker groups

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SpotifyConnect not finding speaker groups

Crrump
Casual Listener

Hi, 

I bought 5 JBL Playlist and set them up using Google Home. 

This worked perfectly fine, I can find and play music on all speakers. 

Then I started setting up various groups, the first day this worked perfectly fine as well and I could connect with all of them. 

Somehow when I returned from work the next day, they all disappeared in the spotify app. I still see them in the Google home app but can't connect to them via spotify. 

If I disable wifi they show up for a second and if I'm fast enough I can connect to them before they vanish again. 

All speakers are in the same WiFi and my router is set up to allow communication between devices. 

Well, it worked on day 1 so there wasn't any issue. Now I'm clueless though why they are not showing up anymore any ideas? 

 

27 Replies

Novy
Moderator
Moderator

Hi @fullmetallotus

 

Thanks for this info. 

 

Could you let us know if you've already tried the Solution from the post you mentioned?

 

It would also be helpful to know your device's exact OS version and the Spotify version you're currently running so we can investigate further.

 

Keep us posted.

NovyModerator
 
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fullmetallotus
Regular

I really would not be here without having tried the available fixes first.

Novy
Moderator
Moderator

Hi again @fullmetallotus

 

Thanks for getting back to us. 

 

Could you send over the requested device info? This will help us continue investigating the issue. 

 

If possible, you can include the screenshot in your next response. 

 

We'll keep an eye out for your reply.

NovyModerator
 
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"Music touches us emotionally, where words alone can't." -Henry Thoreau

fullmetallotus
Regular
I expressed this already previously. Can you look back at what I've added already?

Novy
Moderator
Moderator

Hey @fullmetallotus

 

Thanks for the reply. 

 

We understand you're running the latest versions available for you. However, we'd like to know the exact app version and OS version currently running on your devices.

 

Keep in mind that it's necessary to gather as much info as we can because it helps us take a deeper look at the issue and narrow down the cause. 

 

We'll be right here.

NovyModerator
 
Help others find this answer and click "Accept as Solution".
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"Music touches us emotionally, where words alone can't." -Henry Thoreau

fullmetallotus
Regular
Again: This has been occurring for months, across OS's. But fine: MacOS
11.2.3. iOS 14.4.2

fullmetallotus
Regular

This is a horrible customer service experience.

Mihail
Moderator
Moderator

Hey @fullmetallotus,

 

Thanks for getting back to us and for providing the requested info.

 

The troubleshooting done so far points to the problem most likely laying with one or more of the devices in the speaker groups. A user who experienced a similar problem posted in this thread that by removing his speaker groups and testing them out by adding the speakers one by one, he was able to detect which ones were causing the issue. We are aware that it could be a bit tedious, but we recommend that you try the same and see if it can be narrowed down to specific devices in your case as well. If so, it's a good idea to factory reset them and check if this resolves the issue.

 

Hope this helps. Keep us posted on how you get on.

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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