[Subscription] [All Platforms] "Not eligible for Individual premium plan"

Reply

[Subscription] [All Platforms] "Not eligible for Individual premium plan"

chronoz777
Regular

Plan

Premium (Just expired)

Country

Bolivia

Device

(Windows PC)

Operating System

(Windows 10. Browser: Firefox, Chrome)

 

My Question or Issue

I used to have a yearly premium plan which has now recently expired and I am trying to purchase the Individual (yearly) plan instead. But when I get taken to the payment site I am told that:

 

"It looks like you’re not eligible for that offer, but we found more for you."

 

I am offered either the Family or Student plans. Don't want either of those, I'm trying to refresh my yearly plan which I was easily able to do last year. What has changed now?

 

 

5 Replies

Elena
Moderator
Moderator

Hi @chronoz777

 

Thanks for reaching out about this in the Community.

 

We'd recommend trying to subscribe from here using an incognito window or a different device.

 

You can also take a look at this article for more info and useful tips on how to process your payment correctly. 

 

If you have any other questions, we'll be right here. 

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

chronoz777
Regular

Thank you for the response @Elena.

 

I tried as you suggested. I went to this link here using Chrome incognito mode and I'm presented by 4 plans: Individual, Duo, Family, and Student. When I select individual, it redirects me to this page here where the same message is shown: "It looks like you’re not eligible for that offer, but we found more for you."

image.png
image.png

Mario
Moderator
Moderator

Hi again @chronoz777

 

Thanks for your reply.

 

Just to confirm, have you already tried using a different browser or a different device?

 

In case this doesn't work, we'd recommend reaching out to our Support team here, who'd be happy to assist you further and check if everything's in order. 

 

If there's anything else we can help with, don't hesitate to let us know.

 

Have a good one!

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland

chronoz777
Regular

Hi @Mario,

 

Yup, I tried on Firefox, Chrome and on two different devices (my PC and laptop) and got the same result. I'll try contacting the support team, thanks for the help.

Jeremy
Moderator
Moderator

Hey there @chronoz777,

 

Thank you for your reply.

 

In the meantime you can also try to start the plan from another device.

 

If you have any questions we're always one reply away.

 

Take care! 

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂
SUGGESTED POSTS