I'm in the UK and signed up for Spotify Family for £5.00 extra in mid April which included a free Google Home mini. I never received the mini although it was comfirmed I was eligible when I upgraded.
Chatted to Spotify today and was told an email would have been sent to me when I upgraded with a code to claim the GHM, I never received any email and was told the offer expired at the end of May and the agent did confirm I upgraded im April.
Back and forth, finally checked my billing and discovered Spotify did not actually take the Family Premium subscription £14.99 until my June payment some 6 weeks later. So I now understand why I never got the offer or the code, seems Spotify delayed processing my upgrade until after the offer expired.
Iwonder how many other people had the same problem ?