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Track won't play

Track won't play

 

Plan

Premium

Country

Germany

Device

Huawei 

Operating System

Android 10

 

My Question or Issue

Hello, 

I am currently listening to the audiobook 'Red Rising 2 - Im Haus der Feinde'. I had no problem listening to track 100 but after that the tracks won't play. I can tap on them (they should all be playable) and nothing happens. None of the tracks after number 100 is playing. Can anyone help me? Spotify knows that I'm tapping on it but the player down below just closes. 

Screenshot_20200226_152656_com.spotify.music.jpg

Reply
1 Reply

Hello @_nhb9bz-soq6o,

 

Thanks for reaching out here and welcome to the Community!

 

If you haven't already tried this, I'd suggest to log out and back in to your account first and should the issue persist try reinstalling the app to see if that does the trick.

 

If after that the track remains unplayable, it'd be great if you could send us the URI of the affected track so we can look into this. Head here to find out how to get the URI code.

 

Hope this helps! Let us know how you get on 🙂

XeniaModerator
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