Help Wizard

Step 1


Trouble with Music Play back.

Trouble with Music Play back.






iPhone 8

Operating System

iOS 10


My Question or Issue

Hi, I mainly use Spotify on my phone and my Xbox one. Yesterday I was on my Xbox and listening to one of my saved playlists yesterday and I noticed that I didn’t recognise the song that was playing. I went into the app and changed it back to the playlist. I got about 30 seconds into the song before the music paused and switched back to a song/artist I had never heard of listened to before. I continued to have the same problem on my phone throughout the night. I updated the app and still have had the same problem. 


1 Reply

Hey @Lynnmarm 


I'd recommend following the steps in this article to secure your account.

Is this a specific artist it starts playing?


Let me know how it goes!

SebastySpotify Star
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