Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I'm not sure if this is the right place to ask buuuut..... Occasionally when listening to Spotify using play.spotify.com, another song starts playing at the same time. When I press pause, one of the songs stop but the other continues to play. At first I thought it was just an awful remix of a song but then after it happening again I relised something was wrong.
I am using the latest version of Chrome running on windows 10. Has anyone else had this problem? If so how did they fix it?
Solved! Go to Solution.
I had this problem and I was just able to resolve it. Go into your router settings and disable QoS (on my router is was labeled as Media Prioritization) then reboot your router.
Hope this works for you as it did for me.
I have the same problem as well.
On mac and on windows. Both are playing off https://play.spotify.com/.
I couldn't find anywhere to report this to spotify, I even had some screen shots and extra information that could help.
Glad that its not just me though 🙂
I have this problem too, it's really irritating. None of my other friends seem to have this problem, just me. If anyone has worked out a solution, I'd be grateful if you could let me know, thanks 🙂
I had this problem and I was just able to resolve it. Go into your router settings and disable QoS (on my router is was labeled as Media Prioritization) then reboot your router.
Hope this works for you as it did for me.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…