Video Ads not playing

[CoraCora]

Plan

Free

Country

United Kingdom

Device

iPad (6th Generation)

Operating System

iPadOS 15

My Question or Issue

The video ads I get are not playing automatically, I have tried restarting my device, logging out and back in on the app and restarting the app yet nothing is working. It plays automatically for audio ads, but not video ads. I really need tips with this, also if it’s a problem with the operating system then I can’t update because it keeps running into errors when I do. Please help?

(UPDATE: It is kinda working now but in case it happens again gimme tips)

[Ivelina]

Hey @CoraCora,

Thanks for posting this thread in the Community!

It's great that you've already performed some troubleshooting steps to test if any would make a difference and it's great to hear that Spotify is playing video ads at the moment.

Something else that comes to mind is a clean reinstall which is more detailed than a regular one and includes steps to clear the cache, which can cause different issues when it's corrupted. You can check and follow the steps here.

If the issue resurfaces, let us know if you notice the same behavior with your account in the Web Player and on another device. Additionally, it would be great to check if the same behavior persists with another internet connection as there may be an issue with the streaming of video.

Lastly, when it comes to updating the OS-version on your iPad, I suggest that you reach out to Apple for this as they should be able to assist you further, given the errors that you see.

Don't hesitate to let us know if anything else comes up in the meantime 🙂