Volvo Sensus app not downloading

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Volvo Sensus app not downloading

NickMyr
Casual Listener

 

Plan

Premium

Country

Cyprus

Device

Volvo XC90

Operating System

 sensus

 

My Question or Issue

I used to have Spotify on my Volvo, the app requested for an update, after the update the app icon disappeared. I tried to download the app again but once the installation starts it gets interrupted and I receive a pop up that the error has been sent. On the new apps tab page of Sensus, by pressing the arrow below Spotify to show additional information the size of Spotify is shown as 0.0 MB. All the other apps depict a size on the same screen. 

1 ACCEPTED SOLUTION

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Solution!

Peter
Spotify Legend

Hey folks,

 

Thanks for reaching out to us about this!

 

Several users have already mentioned that they were able to resolve this issue by reaching out to their respective car dealer. We suggest that any other users who are still experiencing this issue do the same if they haven't already.

 

If after that you're still having trouble, feel free to create a new thread in the relevant help board in the Community and we'll see what we can do on our end to help.

 

Thanks!

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120 Replies

rproeme
Regular

Plan

Premium

Country

Netherlands

Device

Volvo XC90 (model 2017)

Operating System

 sensus

 

I too had this problem today. Update failed, its filesize appeared as 0.00MB. Ithen de-installed Spotify altogether, hoping that a fresh re-install would solve the issue. It didn't, so now I am without it, very unfortunately. Sincerely hope that someone or Spotify have a solution. 

RWag
Regular

Same with my car! XC60 2018 T8!

Orr_is_it
Casual Listener

I am seeing the same issues today, July 2, 2019 In Wisconsin, USA.  My car is a 2019 Volvo XC60 T5.

rproeme
Regular

Thanks for all the evidence. Has anyone escalated this to Volvo locally? I will try to do so today (NL)

cuedot
Newbie

same in germany with xc90 yesterday.

today no update available and the app is running normaly...

FroFro89
Casual Listener

I'm having the same issue with my 2018 XC60. (Peru)

Should be going to the dealership on Saturday.

GediminasXC90
Newbie

image.jpg

Spotify functions are gone!

Updates do not appear in the download centre! HELP!

MarekP1
Regular

I have the same problem in Poland XC60.

2mcm
Casual Listener

Same here on 2019 XC90, asked to update, somehow the update failed, app functionality was reduced saying you have to update, but no more update was given in download center. Uninstalled the app, reinstall fails and app size shows 0.0MB. Tried over wifi and over mobile data.

KalelB
Casual Listener

The same happened yesterday to my 2019 V60 here in Brazil. Guess we'll have to wait till Volvo solve this, since I took the car to the dealership today and they have no clue what`s happening...

HobartSpotify
Newbie

Hi

 

Same issue from me in Australia.

 

Volvo XC60

Premium plan.

 

I tried installing a number of times on mobile data and got the same error. Then tried on wifi. The update shows as 0.0mb when others have a size.

 

I thought to uninstall and do a fresh install, but now won't install at all.

 

Fingers crossed for an update!

 

Vivvie
Newbie

Same here in the uk on my xc40. Gutted! 

 

mattomatt
Newbie

Same for me in Italy, on a V60.

 

please fix ASAP.

Rondo1
Casual Listener

Same here.  Seattle, USA - 2018 XC90 T6

miguel_salgado
Newbie

Exactly the same problem with Spotify app on a Volvo Sensus system (XC60 2018). 0.00 MB (re) install size. 15622416813024673885600298374467.jpg

 

R0ze
Newbie

Same.. 

Christopher_Swe
Casual Listener

Same here tonight in Stockholm. The app not even availible for downloading any more. Hoping for a quick fix!

Psedner
Casual Listener

Same here in Hungary (XC60)

BlackJack27
Music Fan

I had this problem today too in my Volvo V60 2019 in Sweden. The car asked for an update this morning and just failed every time. Then this evening I was able to download the app that was around 5.6MB. I had to log into spotify again using Spotify.com/pair but this doesn't seem to work either now. Im able to input the code but it says that Im in India which I am not... Very annoying but lets hope they fix it soon!

 

Edit: I should also add that after Spotify logs in all I see is the spinning circle going round and round.... for 2 hours...

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