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Step 1


Volvo Sensus app not downloading


Volvo Sensus app not downloading







Volvo XC90

Operating System



My Question or Issue

I used to have Spotify on my Volvo, the app requested for an update, after the update the app icon disappeared. I tried to download the app again but once the installation starts it gets interrupted and I receive a pop up that the error has been sent. On the new apps tab page of Sensus, by pressing the arrow below Spotify to show additional information the size of Spotify is shown as 0.0 MB. All the other apps depict a size on the same screen. 

120 Replies
Marked as solution

Hey folks,


Thanks for reaching out to us about this!


Several users have already mentioned that they were able to resolve this issue by reaching out to their respective car dealer. We suggest that any other users who are still experiencing this issue do the same if they haven't already.


If after that you're still having trouble, feel free to create a new thread in the relevant help board in the Community and we'll see what we can do on our end to help.



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