Help Wizard

Step 1


(WINDOWS PHONE 10) No offline mode

(WINDOWS PHONE 10) No offline mode



Family Premium




Microsoft Lumia 640 LTE

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


How do i check if my favorite downloaded playlist IS downloaded? I checked it very well, and i had the green circle and arrow icon next to the song name, and i guess that means that the song is illegimately downloaded. But whenever i wanna listen to it, it says i cannot do it in offline mode. Uh, i guess it's because i have a discontinued Windows 10 Mobile or anything, but... how do i exactly check if a song is downloaded and available to listen whenever i'm on the street and don't have my 4G activated? 

1 Reply

Hey @Noganeto1


That's weird!


I can play my offline songs when disconnected from Wifi (I'm on version with Windows Phone 8).

Downloaded playlist has a green circle with a green arrow under the playlist's name.


I suggest reinstalling your Spotify app. Restart the phone before reinstalling.


Let me know how it goes 🙂

SebastySpotify Star
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