Lumia 635, operating system version 8.10.12397.895
Spotify app, ver 5.0.5491.5995
Spotify app will not play music when spotify is online (wifi connection), loading sign will appear quite frequently but music won't be played.
Synchronising playlists to offline works OK
Radio won't play
When spotify app is put on offline mode, playlists that are synchronised offline to my device plays without problems.
Sometimes, first second of the song is played... then silence.
Phone restart --> didn't help
Application uninstallation and installation --> didn't help
Checked wifi connection playing music with Deezer and MixRadio --> Connection OK
When problem began:
After spotify app upgrade to version 5.0.5491.5995
Solved! Go to Solution.
The problem was solved for me. My account was reset by spotify and everything was OK.
After they imported my saved albums and playlists the problem appeared again.
I deleted all my playlists and saved albums, and again it's working OK.
So, the problem was caused by something wrong in my playlists or saved albums..... 😕
Yep, I got rid of everything, my playlists, observed playlists, all albums, songs and performers.
You can ask spotify to do it for you, and to backup all your saved stuff.