Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Lumia 635, operating system version 8.10.12397.895
Spotify app, ver 5.0.5491.5995
Spotify app will not play music when spotify is online (wifi connection), loading sign will appear quite frequently but music won't be played.
Synchronising playlists to offline works OK
Radio won't play
When spotify app is put on offline mode, playlists that are synchronised offline to my device plays without problems.
Sometimes, first second of the song is played... then silence.
Phone restart --> didn't help
Application uninstallation and installation --> didn't help
Checked wifi connection playing music with Deezer and MixRadio --> Connection OK
When problem began:
After spotify app upgrade to version 5.0.5491.5995
Solved! Go to Solution.
The problem was solved for me. My account was reset by spotify and everything was OK.
After they imported my saved albums and playlists the problem appeared again.
I deleted all my playlists and saved albums, and again it's working OK.
So, the problem was caused by something wrong in my playlists or saved albums..... 😕
Yep, I got rid of everything, my playlists, observed playlists, all albums, songs and performers.
You can ask spotify to do it for you, and to backup all your saved stuff.