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[Web Player][Other] Commercial volume

[Web Player][Other] Commercial volume

Why doesn't Spotify match the volume of the commercials to the volume of the other content? I'm not paying for the premium service. That ain't happening. I'll just listen to my music collection. But if I am willing to sit through the commercials, why does Spotify insist on blasting them at 80 dB???  If I have a podcast at a listenable volume and it ends, if I don't instantly hit mute on my headphone speaker before the commercial starts, my ears bleed. Why not normalize the loudness of commercials to the same as the rest of your content. It sure isn't going to make me want to buy the product being advertised when I associate it with temporary deafness.

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1 Reply

Hey there @jakestoneee161,

 

Thanks for reaching out to the Community 🙂

 

We're sorry to hear that you're experiencing this issue. We can report this to the teams in charge so they can take care of it.

 

In order to do that, we'll need you to provide the following info:

  • The make, model and OS version of the device in which this is happening. 
  • If it also happens in the desktop app, let us know the exact version you're currently running.
  • Is it happening with visual or audio ads?
  • Which ad has this issue? 
  • Rough date and time when you heard this ad.

We'll be on the lookout for your reply.

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