Help Wizard

Step 1


Web Player has problems connecting to Chromecast device

Web Player has problems connecting to Chromecast device








Operating System

Windows 8.1


My Question or Issue

When running Spotify Web Player from Chrome on my PC, I have two problems with my Chromecast connection.
(1) It always takes at least 3 attempts to connect to my Chromecast device.
(2) After connecting, everything works fine for a while (15-30 minutes), then the Chromecast connection just drops -- meaning I have to reconnect, and we're back to issue #1.


I don't have this problem using this PC with Chromecast on any other websites. I don't have this problem when using Chromecast with the Spotify app on my phone. It's only from my PC and only on Spotify Web Player. 


Am I doing something wrong? Any solutions would be appreciated.

1 Reply

Hey @jeffhpc1.


Let's try clearing your browser's cache and cookies or using an incognito window to see if it behaves the same. Also, you can try using a different Spotify account if possible.


I also suggest restarting your internet router as it could help with this issue.


Keep us posted.

“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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