Help Wizard

Step 1


Web Player isn't letting me log in...

Web Player isn't letting me log in...

So for the past few days, I've been trying to use web player, but every time I try it just takes me to a screen with the Spotify logo and a button that says "log in with Spotify."
When I click the button it just goes to a black screen and nothing happens.
What do I do?

log in.PNG
3 Replies

Hi @QueenAnarchy and welcome to the Community! 🙂
Have you already tested out using a different browser to see if you can log in that way?

I'd also recommend clearing the cache and history on your browser if you previously had no issues.
Good luck! 🙂

Thank you!
And yeah, I've tried both, neither work... I also tried signing out on other devices but I just had the same results.

Hi again! 🙂

Well, that's not cool. You should be able to stay signed into all your devices at the same time.
Are you able to install the desktop app and see if it lets you sign in that way?
If you can't test that out, my other thought would be to see if the browser has any updates/settings that might be restricting access - or if anything changed on your internet connection itself.

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