Web Player not syncing with Desktop or Mobile Apps

Web Player not syncing with Desktop or Mobile Apps




United States


Web Player, Desktop App PC, IPhone 10 

Operating System

iOS 13, Windows 10, Google Chrome (Web Player)

My Question or Issue


As per the subject, I'm having trouble getting my playlists and files synced between my Web Player and Apps. I recently created new playlists and reorganized my files using the Web Player and in the process, my Apps' organization changed completely and I am missing playlists.


Both the Desktop and Mobile apps are synced, they're just missing playlists and files that are on the web player. I'd like very much for all three to be synced to each other exactly.


Additionally, I've made sure I'm logged in to the same account on each platform and I've tried restarting each one multiple times. 

1 Reply

Hey @KatVonCat,


Welcome to the Community and thanks for posting your question here.


For us to look into this in greater detail, would you mind sharing with us a video of what happens when you follow these steps?


  1. Create a new playlist and add songs to it with the Web Player 
  2. Try to search the same playlist in PLAYLISTS (part of the menu of the left side of the screen) while using the Spotify Desktop app


We'll look out for your reply!



Mario Moderator
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