Help Wizard

Step 1


Web player can't work in Chrome..

Web player can't work in Chrome..

i use windows 10 with chrome 52.0.2743.82 m (64-bit) ,installed Flash and shockwave too.


try to clear temp file and cookie, but black all the time

IE also have this problem


p.s i have poor english ~ sorry for this

3 Replies

Hey @Goddammittt,


Thanks for getting in touch with us through the Spotify Community.


If you’re having trouble with the Web Player, try the following:


  1. Open in a different browser (if you’re on Chrome, try Internet Explorer for example).
  2. Reinstall Flash once again from
  3. Sign in as a different Spotify user. If it works with a different one let us know!
  4. Connect to the site over a different network.

If another network works okay, check the firewall settings of the first network to make sure Spotify isn’t blocked.


Let us know how you get on 🙂

Thx bro!!!
I change other account and is work!!
Thanks a lot :)

Hey @Goddammittt, it's awesome to hear everything's working! 


Don't hesitate to give us a shout if the web player starts misbehaving again.


All the best 🙂

Suggested posts