Web player keeps skipping songs and won't play

[gcnielsen427]

Plan

Premium

Country

United States

Device

Laptop

Operating System

Windows 10

My Question or Issue

On the web player, when I double click a song to play or single click the play icon to the left of the song, it always skips to the next song and then skips to the next until it gets to the song six rows below the song I selected, and then it attempts to "play" the song. The time bar will progress as though the song is playing, but no sound is played, and the play/pause, prev, and next buttons do not respond when clicked.

I have attempted to use the web player in Chrome (Version 96.0.4664.45). This is a work laptop with application installation restricted, so I cannot install the Windows player. The app on my iPhone works fine, but I'd like to play music on my computer speakers as I work.

I attempted this on another Windows 10 laptop, and the problem persisted on both Chrome (Version 96.0.4664.45) and Edge (Version 96.0.1054.34).

I've read other similar issues, but their solutions did not work. I tried clearing browser cache, but that didn't work. I tried opening an incognito window to play the web player, but that didn't work. I ensured that the browser is enabled to play protected content. Another "solution" was to create a brand new account and migrate all information to the new account, but I don't really see that as a solution.

I've read in previous posts that this issue could be tied to my account specifically rather than my browser.  My account was initially created with a Facebook account and was therefore linked to my facebook account's email address. I recently updated my account to use a different email address, and the timing seems to possibly line up as being the culprit.  I attempted logging my account out of all devices, but that also did not fix the issue.

To try to get some idea of what's happening, I've opened Chrome's developer tools while attempting to play a song. My browser gets a lot of 416 status codes from the Spotify server when trying to hit the following URLs

https://audio-akp-quic-spotify-com.akamaized.net/audio/f4a2f49d3b31dc6e48bbef0e3f60553541daf27b?__to...

https://audio-fa.scdn.co/audio/f4a2f49d3b31dc6e48bbef0e3f60553541daf27b?1638906803_KUEevI4i-x_X934t1...

[CarlosE]

Hey @rbg3,

Thanks for your reply in this thread 🙂
 

Just to confirm, does it happen with the desktop or mobile apps as well? If not sure, it'd be awesome if you could check.

On another note, is it happening with every single playlist/album? If no, please send us the details.

Lastly, have you tried using another browser just to check if you get the same behavior?

We'll keep an eye on your response! 

[Dpadlo]

How is this problem still not fixed after over a year of issues? I am also having this issue on chromebook, cleared cache and cookies, on internet well over 500mbps and there is clearly no real solution. 

[gcnielsen427]

This has been a problem for so long that I've moved on to a new employer since posting this.  With my new employer, I can actually download the windows app, so I don't have to deal with the broken web player anymore.  If that wasn't the case, I would have certainly downgraded my account and looked into other music streaming services.

[Zepherssen]

Spotify still skipping songs AND stopping audio randomly. I say it like that cuz it doesn't really "pause" the music, as the timeline still moves on. However there is no audio playing. Spotify is completely and utterly useless now. Still an issue as of Sep.3.23

[EEDSpiny]

Same here. Tried it with Edge debug tools open and it keeps getting HTTP400s under the covers with request.

^C^V the URL out and it gets the same in the address bar

https://www.spotify.com/api/masthead/v1/masthead?market=gb&language=en

Changing to US or UK works though
https://www.spotify.com/api/masthead/v1/masthead?market=uk&language=en

https://www.spotify.com/api/masthead/v1/masthead?market=us&language=en

So looks like a fix for the web team

[deverteu]

I've recently been getting this exact issue on the web player. I use Ubuntu, I have a free plan. I tried both Chrome and Firefox, tried using icognito, tried clearing my cache, I still get the issue. Very surprised that this issue still persists since it was reported end of 2021.