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Thanks for reaching out about this in the Community, and welcome 🙂
@SarahBali, would you mind sending over your device's make, model, OS version and the Spotify version you're currently running? If you've already tried some troubleshooting steps, let us know which ones so we can give you better suggestions.
@happyfitawesome, we'd recommend performing a clean reinstall of the desktop app. This is often an overlooked step, but it can be helpful to get rid of any cache that might be causing issues. Also, make sure that your browser is up to date.
We'll be on the lookout for your replies.