I have premium and my downloaded music keeps pausing like 10 secs in, even when I have connections....
Solved! Go to Solution.
Hey folks,
Thanks for reaching out about this in the Community, and welcome 🙂
@SarahBali, would you mind sending over your device's make, model, OS version and the Spotify version you're currently running? If you've already tried some troubleshooting steps, let us know which ones so we can give you better suggestions.
@happyfitawesome, we'd recommend performing a clean reinstall of the desktop app. This is often an overlooked step, but it can be helpful to get rid of any cache that might be causing issues. Also, make sure that your browser is up to date.
We'll be on the lookout for your replies.
I hear you there...
I am having the same issue where songs will stop 9 seconds from start and not play again. It happens randomly and there is no rhyme or reason for it. It also happens on an often-enough basis to make Spotify almost unlistenable because of the annoyance and inconvenience. I am using the Spotify Web Player on Google Chrome. I had the same issue using the Spotify App on my Windows computer and switched to the Web Player to see if it would resolve. No such luck. I have tried deleting out the history, clearing cookies, and using it in incognito mode.
Hey folks,
Thanks for reaching out about this in the Community, and welcome 🙂
@SarahBali, would you mind sending over your device's make, model, OS version and the Spotify version you're currently running? If you've already tried some troubleshooting steps, let us know which ones so we can give you better suggestions.
@happyfitawesome, we'd recommend performing a clean reinstall of the desktop app. This is often an overlooked step, but it can be helpful to get rid of any cache that might be causing issues. Also, make sure that your browser is up to date.
We'll be on the lookout for your replies.
Hi @SarahBali,
Thanks for keeping us in the loop.
We're glad to hear that everything is now working as it should.
If anything else comes up, you know where to find us.
Have a lovely day 🙂
Hi there @happyfitawesome,
Thanks for getting back in touch.
Just to make sure, is this happening only in the desktop app or in the web player as well?
On another note, would you mind trying with a different network, for example creating a hot spot on your phone and using that?
Also, we recommend restarting your router to check if that makes the difference.
Keep us posted 🙂
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