Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I'm having the same issue, and the lack of response is kind of a pain...
What device are you experiencing this on? Does the same occur on any other devices that you use (a friend's or a relative's device would also do) or on the Web Player? In any case a short screen recording which shows what's happening on your end would be greatly appreciated.
We'll be on the lookout for your reply. Cheers!
I would love to get a screen recording, but my Chromebook won't let me record while copyrighted content is playing. I'm experiencing the issue on the web player and the Chromebook Spotify app.
Thank you for keeping in contact.
In a Chromebook, as there's no official app yet, we'd recommend using the Web Player as it looks like the desktop app. However, since it's still a web page, different factors could interfere in its proper performance. First, we'd suggest deleting the all cache and cookies from your browser as it might be causing issues.
In case that the issue persists, would you mind trying in an incognito window to see if it makes any difference?
If not, could you try to check in a different device to see if the issue happens as well?
We'll be waiting for your next response.
I've tried all the troubleshooting things you've mentioned and none of them work. It currently still works on my iPhone, but the issue persists on my chromebook. I've tried all the standard troubleshooting and none of it has fixed it - this appears to be a problem on your end or my OS's end.
Can you let us know if music plays fine on the Webplayer?
Note that if you're using a school/ work Chromebook or a school network some networking ports might be blocked by your administrator, which in turn is causing this issue.
Keep us posted.
It does not work in the web player - this is my home chromebook on a home network.
Thanks for your reply.
Could you tell us if there's any OS update available for your device?
On another note, we suggest that you log out everywhere. You'll find this option by scrolling down here. Afterwards, restart your Chromebook and tell us if the issue still persists.
We'll be on the lookout for your answer.
No OS update is available, and a hard reboot and log out didn't work either.
Thanks for the input.
Could you first try to clear the cache and cookies of the browser you're using on the Chromebook? If that doesn't help, we'd like you to try a different browser and let us know how it went.
If the issue still persists, could you download the Android app on the Chromebook?
Keep us posted,
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…