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Spotify on Windows mobile 10 (formely windows phone) doesn't work well. If I unlock my phone I have to close Spotify from the task manager and launch again. When I switch from Spotify to another app and then I want to go back there is also "Resuming...." or "Loading..." or just black screen and often this is all what I see so I have to close Spotify too.
It seems Spotify is unusable on Windows mobile 10. I would like to ask Spotify to upgrade/update this version ASAP or withdraw back from this platform. It's very unprofessional. I pay premium, I had checked if Spotify runs on Windows mobile and bought Lumia. If I knew that Spotify doesnt support Windows Mobile, I would buy a phone with Android/iOS.
It's dissapointment.
I asked Spotify support and there is the thread:
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Hi Ludvik!
Thanks for getting in touch with us, we understand that you're having trouble with our application trough your Windows Phone. No worries, we'll sort it out for you.
By now the best thing that we can do it's try a quick reinstall to get it fixed.
Please follow the steps below:
If that doesn't work, we'll need more information. Please provide the following:
Any screenshots of the issue would also be a great help. Just attach them to your reply.
Let us know how it goes. If you have any additional questions, remember we're just an email away.
Take care,
Nayat
Spotify Customer Support
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Hi Nayat,
Hi Ludvik,
Thanks for getting back to us.
We've taken a look at your account ludvik_cz and found that you have 1,518 playlists.
We've found that some users with a very large number of playlists can experience performance issues in some cases. You may need to consolidate or remove some of them.
But we'd like to dig deeper. Could we ask you to try logging into our test account?
When you do, please reply and let us know either:
OR
This test will help us get to the bottom of what exactly is causing the issue you're experiencing.
We look forward to hearing from you.
All the best,
Gabrielle
Spotify Customer Support
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Hi Gabrielle, I am not solving the performance, I've just mentioned that sometimes it slower (after launch), but it's ok. From the very first time I'm talking about switching app (Resuming..loading., please check my footage). On my iPad or PC there are not any problem with playlists or number of playlists. I'm sure that if I bought iPhone instead of Microsoft Lumia that I would not have any problem.
Update:
From the time when I described the issue two updates of Spotify were applied. It seem that sometime it's a little bit better, but still far away from normal behavior. The issue remains the same.
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