Yamaha RX-v685 no longer connects

[kameramandan]

I went away for two weeks over christmas, and switched off my apartment's power.  When I got back I turned the power on, fired up Spotify on my phone, went to find the Yamaha receiver and it's gone.  Same on my work phone - it can't see the receiver.  The desktop client says the receiver is there, but it won't connect to it.

There has been no change to the network or anything else, and it was working perfectly the day I left.  The desktop and receiver are on ethernet, the phones connect to the same router over wifi.

Any ideas where to start?

Plan

Premium

Country

Australia

Device

Galaxy S9+ and Pixel 4 trying to use Connect on Yamaha RX-v685

Operating System

Up to date Android and Win10

[Novy]

Hi @kameramandan, 

Thanks for reaching out about this in the Community. We'll do our best to help you sort this out.

Would you mind letting us know if you've tried to use Connect via the Yamaha MusicCast app? 

If not, we'd recommend trying the following steps from the MusicCast app:

• Go to the Settings menu
• Select "Add New Device"
• Follow the remaining steps to set up

Let us know if you notice any difference. We'll be right here.