all my songs and playlists missing

[Mirus]

Plan

Premium

Country

Slovakia

Device

PC and Huawei P8 Lite

Operating system
Windows 10 and Android 6.0

My Question or Issue

 After last update I missing all my saved song and playlists. I have just 2 saved songs, which I saved after update and some weird songs from Cartel De Santa (I already removed it because it was not my choice to listen it or saved it). It is same on my mobile phone, because I use just one account for both, pc and mobile.
Can you help me to get my songs back? 

Thank you very much. 

Mirka  

[Nico]

Hey @Mirus! Welcome to the Spotify Community. ^^

Not to worry, your Spotify playlists haven’t disappeared - it sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page ”Can I create multiple accounts?” here for more info.

If you’re definitely logged into the right account, but you’re still not seeing some playlists, I’d suggest reading this Spotify Answer for the correct steps.

Hope this helps! ^^

Peace

[Mirus]

hey 🙂 

thanks for help.
I checked my accout and I have only one. And I didnt loged out or something. 
But I use your advice and recoverd some of my playlists so thank you for that 🙂
But saved song still missing.  

[Nico]

@Mirus

I'm glad that you got some of your playlists back. 

Are all of your saved songs gone?

Peace

[Mirus]

Hi Nico, 
yes, all of them. Now I have just 2 saved songs. One I added 4 days ago and second one I added today, 7 hours ago. 

thanks 

[Nico]

@Mirus

They are missing on both of your devices like they were removed?

Peace

[Mirus]

exactly.
But I didn´t remove them

[Nico]

@Mirus

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

[Mirus]

thank you very much ♥ 

[Nico · Accepted solution]

@Mirus

Thanks for letting me know! On this occasion, i'd recommend check out the About us page where you can find help outside of the Community.

There you should be able to find what you need! ^^

Peace