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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7135 Views
  • 49 replies
  • 6 likes
  • Other
  • 7135 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19127 Views
  • 9 replies
  • 2 likes
  • Other
  • 19127 Views
  • 9 replies
  • 2 likes

Spotify Windows Phone Crash/ Bug

I have had spotify premium on my windows phone for a couple of weeks now and it doesn't seem to like me. I log in and go to my playlists and it just dissappears and takes me back to the homepage. I have reinstalled the app with no avail. Is anyone el...

  • Newbie
  • I have had spotify premium on my windows phone for a couple of weeks now and it doesn't seem to like me. I log in and go to my playlists and it just dissappears and takes me back to the homepage. I h...
  • crease_up
  • Casual Listener
  • 930 Views
  • 3 replies
  • 3 likes
  • 930 Views
  • 3 replies
  • 3 likes

Solved!! Spotify not available on HT-F5530 / Samsung Smart TV?

Hi there, I have a brand new HT-F5530 and hoped that it will support playing my spotify songs... but actually I found no app to do so. Firmware is up to date. Is this model not supported yet? Thx & regards

  • Regular
  • Hi there,   I have a brand new HT-F5530 and hoped that it will support playing my spotify songs... but actually I found no app to do so.   Firmware is up to date. Is this model not ...
  • bivvo
  • Regular
  • 1330 Views
  • 6 replies
  • 0 likes
  • Samsung
  • 1330 Views
  • 6 replies
  • 0 likes

I miss my song

Hey there, As I checked out my play list yesterday, there are some songs or even one or more albums disappeared. Especially the wonderful song "Bad bad Leroy Brown" performed by Frank Sinatra is missing... in iTunes as well (by the way) and with this...

  • Newbie
  • Hey there,   As I checked out my play list yesterday, there are some songs or even one or more albums disappeared. Especially the wonderful song "Bad bad Leroy Brown" performed by Frank Si...
  • Joe
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Logging into Spotify via Sonos

I recently setup sonos for a family member. They were not yet a premium Spotify customer. So we signed them up for a premium account. Spotify you can thank me later for the referral. Once signed up for the premium account we realised we didn't have a...

  • Casual Listener
  • I recently setup sonos for a family member. They were not yet a premium Spotify customer. So we signed them up for a premium account. Spotify you can thank me later for the referral. Once signed up f...
  • stoepsler
  • Casual Listener
  • 9867 Views
  • 3 replies
  • 0 likes
  • 9867 Views
  • 3 replies
  • 0 likes

Onkyo Reciever No radio station feature

I love Spotify for the Android Phone and PC. I have it also installed on my Onkyo TX-NR809, which sounds very good. Much better than coming from the PC. Could you add the radio feature software to the Onkyo receivers. You select a song, and a radio s...

  • Casual Listener
  • I love Spotify for the Android Phone and PC. I have it also installed on my Onkyo TX-NR809, which sounds very good. Much better than coming from the PC. Could you add the radio feature software ...
  • trojanhorse14
  • Casual Listener
  • 566 Views
  • 2 replies
  • 0 likes
  • Onkyo
  • 566 Views
  • 2 replies
  • 0 likes

Discography merged - LFO

Hi Would it be possible to unmerge the discographies of LFO (low frequency oscillator- Warp records electro) and LFO (lyte funkie ones, not pioneering electro)? The lyte funkie ones 2001 album -life is good, (which is wasn't when this album unexpecte...

  • Casual Listener
  • Hi Would it be possible to unmerge the discographies of LFO (low frequency oscillator- Warp records electro) and LFO (lyte funkie ones, not pioneering electro)?    The lyte funkie ones ...
  • Peter__
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Other
  • 258 Views
  • 1 replies
  • 0 likes

WP8 app does not see the network or play songs

My Spotify app stopped working on my phone in July and hasn't worked since. I have uninstalled and reinstalled the app, and even switched out my phone after I bricked it trying to perform a reset. It's a Lumia 920. Spotify steadfastly refuses to see ...

  • Newbie
  • My Spotify app stopped working on my phone in July and hasn't worked since. I have uninstalled and reinstalled the app, and even switched out my phone after I bricked it trying to perform a reset. It...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Premium is not working on phone!!! please help

Hi, not sure if anyone can give me a hand. I have Spotify premium but I seem to be running into some issues. It was working fine for awhile but then I synced my itunes songs to my offline spotify playlist and since then whenever I try and turn spotif...

  • Casual Listener
  • Hi, not sure if anyone can give me a hand. I have Spotify premium but I seem to be running into some issues. It was working fine for awhile but then I synced my itunes songs to my offline spotify pla...
  • jmj2002
  • Casual Listener
  • 729 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 729 Views
  • 4 replies
  • 0 likes

Log In in a Marantz 6007

Hi, I have a Marantz 6007 and it's great that can connect with Spotify, but i don't understand why i have to log in every time i want to use it. Is there any way to remember my login in my receiver??

  • Newbie
  • Hi,  I have a Marantz 6007 and it's great that can connect with Spotify, but i don't understand why i have to log in every time i want to use it. Is there any way to remember my login in my re...
  • 321 Views
  • 0 replies
  • 0 likes
  • Marantz
  • 321 Views
  • 0 replies
  • 0 likes

Starred Playlist Radio is Not Representative of Starred Songs

I have 60+ starred songs - maybe 20% of them are rap - and yet, when I play the Radio based on my Starred playlist, it is exclusively rap music (literally). How do I make this radio actually representative of my stars? Thanks all.

  • Newbie
  • I have 60+ starred songs - maybe 20% of them are rap - and yet, when I play the Radio based on my Starred playlist, it is exclusively rap music (literally).  How do I make this radio actual...
  • Peter__
  • Community Legend
  • 269 Views
  • 1 replies
  • 2 likes
  • Other
  • 269 Views
  • 1 replies
  • 2 likes

Tracks constantly stutter, stop and jump to another track

Hello, When I use Spotify on my Sonos system the tracks constantly stutter, stop and jump to another track. There is nothing wrong with my internet connection and my Sonos system plays great and with no problems when it plays from my network attached...

  • Visitor
  • Hello, When I use Spotify on my Sonos system the tracks constantly stutter, stop and jump to another track. There is nothing wrong with my internet connection and my Sonos system plays great and ...
  • user-removed
  • Not applicable
  • 546 Views
  • 2 replies
  • 0 likes
  • Windows
  • 546 Views
  • 2 replies
  • 0 likes

[Windows Phone 8] Mobile data problem

Hello I use Nokia Lumia 520 running on Windows Phone 8.0 OS. My problem is that spotify doesn't recognize my mobile data connection. I can use it when I'm log in to wifi only. Reinstalation of spotify app hasn't solved the problem. My data connection...

  • Casual Listener
  • Hello I use Nokia Lumia 520 running on Windows Phone 8.0 OS. My problem is that spotify doesn't recognize my mobile data connection. I can use it when I'm log in to wifi only. Reinstalation o...
  • user-removed
  • Not applicable
  • 697 Views
  • 5 replies
  • 0 likes
  • WP 8
  • 697 Views
  • 5 replies
  • 0 likes

RE : Already looged in

My music stopped cause apparently it's been access via another computer is it possible to get a list of IP addresses which have access my skype account as I have a dynamic IP from my ISP which obviously has it's own IP range i can check to see if it'...

  • Casual Listener
  • My music stopped cause apparently it's been access via another computer is it possible to get a list of IP addresses which have access my skype account as I have a dynamic IP from my ISP which obviou...
  • Joe
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

No Radio on Roku???

So I just signed up for premium under the assumption that I'd be able to use the radio on my roku... but the option is not there. I thought that was the whole point here? Are there any plans to do this?

  • Visitor
  • So I just signed up for premium under the assumption that I'd be able to use the radio on my roku... but the option is not there. I thought that was the whole point here?   Are there any pla...
  • user-removed
  • Not applicable
  • 630 Views
  • 1 replies
  • 2 likes
  • 630 Views
  • 1 replies
  • 2 likes

Solved!! Logitech Touch : "502 Bad Gateway"

I cannot access all playlists through the Logitech Touch. Most playlists show the error message "502 Bad Gateway". How to resolve? If no solution, I can as well cease my spotify premium membership.

  • Gig Goer
  • I cannot access all playlists through the Logitech Touch. Most playlists show the error message "502 Bad Gateway".   How to resolve?   If no solution, I can as well cease my spoti...
  • Chewiiie
  • Gig Goer
  • 5669 Views
  • 28 replies
  • 0 likes
  • 5669 Views
  • 28 replies
  • 0 likes

Songs are paused every three or four seconds

I've been using Spotify as Premium user on my Windows Phone for about two months, and it has worked very well. Then, out of the blue, about a week ago, playback started to pause for a second every three or four seconds, making it impossible to listen...

  • Newbie
  • I've been using Spotify as Premium user on my Windows Phone for about two months, and it has worked very well. Then, out of the blue, about a week ago, playback started to pause for a second every th...
  • wakinyan69
  • Newbie
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Order playlist on Samsung Smart TV

I've just bought an Samsung Smart TV. Spotify is working fine. But I can't order my songs in the playlists.Some of my lists have 4-500 songs. And I listen mostly to the last added songs. It takes forever to scroll down to the bottom.Is this a generel...

  • Casual Listener
  • I've just bought an Samsung Smart TV. Spotify is working fine. But I can't order my songs in the playlists. Some of my lists have 4-500 songs. And I listen mostly to the last added songs. It takes...
  • AJAY-DK
  • Casual Listener
  • 4142 Views
  • 2 replies
  • 2 likes
  • Samsung
  • 4142 Views
  • 2 replies
  • 2 likes

Offline synced music dissapeared for no reason - windows phone 8

Hello, For some reason the spotify app on my lumia 920 just removed all offline synced files. My phone is most of the time in offline mode because I'm often not at home and I only sync after a day or 3. I had this same issue a few weeks ago and all t...

  • Newbie
  • Hello,   For some reason the spotify app on my lumia 920 just removed all offline synced files.  My phone is most of the time in offline mode because I'm often not at home and I only ...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Solved!! Just plays Ad then no music

Is anyone else experiencing this? I launch my Spotify and then the first ad plays, then there's no music, when I try to click on another song, the same ad plays and then there's no music. what's going on??? It's been like this for a WEEK!

  • Casual Listener
  • Is anyone else experiencing this?   I launch my Spotify and then the first ad plays, then there's no music, when I try to click on another song, the same ad plays and then there's no music. ...
  • hk123
  • Casual Listener
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes

Solved!! Getting offline music onto an old device

I've just started the Premium trial and want to load music to my Sony Ericsson J105i. The help files only mention how to do this for certain devices (e.g. iPod) and not for any device. Since I see that "Spotify works on your computer, your mobile", I...

  • Casual Listener
  • I've just started the Premium trial and want to load music to my Sony Ericsson J105i. The help files only mention how to do this for certain devices (e.g. iPod) and not for any device.   Sin...
  • Henry_Crun123
  • Casual Listener
  • 452 Views
  • 2 replies
  • 0 likes
  • 452 Views
  • 2 replies
  • 0 likes