Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lozmaloid
  • Visitor
  • 25603 Views
  • 140 replies
  • 14 likes
  • Other
  • 25603 Views
  • 140 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 23268 Views
  • 9 replies
  • 2 likes
  • Other
  • 23268 Views
  • 9 replies
  • 2 likes

Unlike a Song?

How can I unlike a song? There used to be a feature for this but the new update killed it like "starring" I suppose? I really can't stand some artists or some overplayed songs so unliking was pretty useful for me. Is it dead? If not, how can I "ignor...

  • Regular
  • How can I unlike a song? There used to be a feature for this but the new update killed it like "starring" I suppose?   I really can't stand some artists or some overplayed songs so unliking ...
  • vinternatt
  • Regular
  • 3906 Views
  • 5 replies
  • 2 likes
  • Other
  • 3906 Views
  • 5 replies
  • 2 likes

Solved!! No tracks will play on my Squeezebox Radio

I just bought a Squeezebox radio specifically to go with my Spotify Premium account - and of course nothing works. I'm in the UK...I have a UK Spotify and a UK mysqueezebox.com account. I have set both up and can play other music and stream radio sta...

  • Casual Listener
  • I just bought a Squeezebox radio specifically to go with my Spotify Premium account - and of course nothing works.  I'm in the UK...I have a UK Spotify and a UK mysqueezebox.com account.  I...
  • EZlisten
  • Gig Goer
  • 12790 Views
  • 17 replies
  • 1 likes
  • 12790 Views
  • 17 replies
  • 1 likes

Update Samsung TV app

Hi guys, When will the Samsung TV app be updated to reflect the new UI fetures of the new apps for desktop, smartphone. I have started "saving" music instead of using the playlist system (love it) and now have cant listen to new music on my Samsung T...

  • Casual Listener
  • Hi guys,   When will the Samsung TV app be updated to reflect the new UI fetures of the new apps for desktop, smartphone.    I have started "saving" music instead of using the ...
  • Joe
  • Community Legend
  • 1136 Views
  • 4 replies
  • 1 likes
  • Samsung
  • 1136 Views
  • 4 replies
  • 1 likes

HELP...

My spotify search facility doesn t seem to be working? can anyone help at all please?

  • Newbie
  • My spotify search facility doesn t seem to be working? can anyone help at all please?  
  • kbrooksc
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • Other
  • 341 Views
  • 1 replies
  • 0 likes

All my playlists disappeared?

I opened up spotify and all of my playlist were gone. I logged in logged out, even reinstalled the program, NOTHING !!3 years worth of playlist GONE??/ can anyone please help me ?

  • Casual Listener
  • I opened up spotify and all of my playlist were gone. I logged in logged out, even reinstalled the program, NOTHING !! 3 years worth of playlist GONE??/ can anyone please help me ? 
  • Joe
  • Community Legend
  • 629 Views
  • 3 replies
  • 0 likes
  • Boxee
  • 629 Views
  • 3 replies
  • 0 likes

Bring the old GUI back please

Why is everything so "fat"??!?   Regards   Peter

  • Newbie
  • Why is everything so "fat"??!?   Regards   Peter
  • Joe
  • Community Legend
  • 982 Views
  • 2 replies
  • 1 likes
  • 982 Views
  • 2 replies
  • 1 likes

Solved!! [WP8] Login fails - Uknown Error

Changed my FB password in response to HeartBleed and now I can't log into Spotify on any WP8 device. I've tried on a Lumia 920 and 925. Plus - and I'll post this in the iOS forum - when I go to log into Spotify on an iPod Touch, it says I'm trying to...

  • Casual Listener
  • Changed my FB password in response to HeartBleed and now I can't log into Spotify on any WP8 device.  I've tried on a Lumia 920 and 925.  Plus - and I'll post this in the iOS forum - when I...
  • eSaber
  • Casual Listener
  • 1087 Views
  • 2 replies
  • 0 likes
  • 1087 Views
  • 2 replies
  • 0 likes

Switching Starred Songs To The New Songs List

I love the new look of spotify but now my starred music is just a playlist? I just want it in that one place so if something happens then it is there. How do I move all the songs at one to the "songs" area? When I try to drag the playlist into it the...

  • Regular
  • I love the new look of spotify but now my starred music is just a playlist? I just want it in that one place so if something happens then it is there. How do I move all the songs at one to the "songs...
  • cwoodman
  • Regular
  • 657 Views
  • 4 replies
  • 0 likes
  • Other
  • 657 Views
  • 4 replies
  • 0 likes

Are we going to get any Samsung support?

So samsung just launched its new line of TV's and of course one of the main reasons I purchased the TV, Spotify, doesnt work. I own the new UN50H6400AFXZA series tv. A friend who has a a nicer version also tells me it doesnt work on his. When will yo...

  • Newbie
  • So samsung just launched its new line of TV's and of course one of the main reasons I purchased the TV, Spotify, doesnt work. I own the new UN50H6400AFXZA series tv. A friend who has a a nicer v...
  • Joe
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 314 Views
  • 1 replies
  • 0 likes

Songs stop playing, app going offline

Hi, When playing music om my LG device I get the error ID: sp_plugin_general_error What should I do? The error occurs when playing music, not during start up.

  • Newbie
  • Hi,   When playing music om my LG device I get the error ID: sp_plugin_general_error   What should I do? The error occurs when playing music, not during start up.   ...
  • thijspostma
  • Newbie
  • 2483 Views
  • 29 replies
  • 0 likes
  • 2483 Views
  • 29 replies
  • 0 likes

Recover my deleted starred playlist

Well, about two weeks ago I accidentally deleted all my starred songs. I now have some starred again from my memory, but it's literally less than 15% of what was there. I still have these saved on my Facebook account - but starring over 800 songs is ...

  • Newbie
  • Well, about two weeks ago I accidentally deleted all my starred songs. I now have some starred again from my memory, but it's literally less than 15% of what was there. I still have these saved on my...
  • kbrooksc
  • Community Legend
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

How to drag around songs in a playlist after the new update?

Hey, After the new update i can't figure out how to drag around a song in a playlist? Only sort "by added" but i want to drag songs around and make my own sorting, like i did before when i marked it and just dragged it to what ever place in the playl...

  • Casual Listener
  • Hey,   After the new update i can't figure out how to drag around a song in a playlist? Only sort "by added" but i want to drag songs around and make my own sorting, like i did before when i...
  • Joe
  • Community Legend
  • 425 Views
  • 3 replies
  • 0 likes
  • Other
  • 425 Views
  • 3 replies
  • 0 likes

How to get rid of spotify connect

Ok so I've had Spotify for almost a year and I love it. I have premium and I love how you can get it on all your devices, so I allowed my sister to get it and sign into my account on her Kindle. However, this dumb Connect thing is the most idiotic up...

  • Newbie
  • Ok so I've had Spotify for almost a year and I love it. I have premium and I love how you can get it on all your devices, so I allowed my sister to get it and sign into my account on her Kindle. Howe...
  • kbrooksc
  • Community Legend
  • 687 Views
  • 1 replies
  • 1 likes
  • 687 Views
  • 1 replies
  • 1 likes

Can't get certain songs added to "Your Music"

So I love the new "Your Music" feature. Rather than having my music organized in playlists, it's nice to have an "only song, album, and artist" view when looking at my music library. However, when I was adding songs to "My Music," I noticed that ther...

  • Newbie
  • So I love the new "Your Music" feature. Rather than having my music organized in playlists, it's nice to have an "only song, album, and artist" view when looking at my music library. However, when I ...
  • Joe
  • Community Legend
  • 3244 Views
  • 1 replies
  • 0 likes
  • 3244 Views
  • 1 replies
  • 0 likes

Some Available Songs/Tracks Won't Play If On More Than One Album.

After updating to the newest version of Spotify, I've noticed that when attempting to listen to an album that certain songs would not play. I then realized that those songs that would not play from that specific album were available on a greatist hit...

  • Casual Listener
  • After updating to the newest version of Spotify, I've noticed that when attempting to listen to an album that certain songs would not play. I then realized that those songs that would not play from t...
  • Joe
  • Community Legend
  • 550 Views
  • 4 replies
  • 0 likes
  • 550 Views
  • 4 replies
  • 0 likes

Solved!! Copy .file to another SD card?

Hello everyone,Can I copy the offline cache playlists (the .file files) to another device?It would save me a lot of time to sync offline my playlists to my new device..I am a premium member but will it work?

  • Regular
  • Hello everyone, Can I copy the offline cache playlists (the .file files) to another device? It would save me a lot of time to sync offline my playlists to my new device.. I am a premium member b...
  • Joe
  • Community Legend
  • 1078 Views
  • 4 replies
  • 0 likes
  • Other
  • 1078 Views
  • 4 replies
  • 0 likes

NOT FREE

Why is sportify free on iOS and Android, but not on Windows Phone?

  • Newbie
  • Why is sportify free on iOS and Android, but not on Windows Phone?
  • Joe
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Cover art

How can i change my cover on artist page? 

  • Roadie
  • How can i change my cover on artist page? 
  • Joe
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • Other
  • 343 Views
  • 1 replies
  • 0 likes

Some thoughts about the problem of Free Spotify and Windows Phone

Hi I've being reading about this problem in many places. And I'd like to share my thoughts with you. First of all, I know about Spotify since a time ago. However, I'm from old school with my 33 years, and I was still using my MP3 files, downloading a...

  • Casual Listener
  • Hi   I've being reading about this problem in many places. And I'd like to share my thoughts with you.   First of all, I know about Spotify since a time ago. However, I'm from old s...
  • Joe
  • Community Legend
  • 1057 Views
  • 6 replies
  • 0 likes
  • WP 8
  • 1057 Views
  • 6 replies
  • 0 likes