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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

AShipley

Visitor

28262 Views

152 replies

14 likes

Other
  • 28262 Views
  • 152 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23832 Views

9 replies

2 likes

Other
  • 23832 Views
  • 9 replies
  • 2 likes

WIndows Phone - Black Update - Stops Playing After 1-2 Songs

I've recently received the Black Update for my Lumia 920 and now spotify stops playing after 1-2 songs and I need to close out of the app, open it up again and select a song from whatever playlist I was listening to. Is there currently a fix for this...

Casual Listener

I've recently received the Black Update for my Lumia 920 and now spotify stops playing after 1-2 songs and I need to close out of the app, open it up again and select a song from whatever playlist I ...

Garbanian

Casual Listener

539 Views

2 replies

0 likes

WP 8
  • 539 Views
  • 2 replies
  • 0 likes

Blackberry 9700 and Spotify

Hello, i have downloaded the latests spotify app from m.spotify.com, and via the BB app world. Both apps wont start, telling me "spotify for Blackberry requires Premium", since it should be "free for tablets and smartphones" i wonder if blackberry is...

Casual Listener

Hello,   i have downloaded the latests spotify app from m.spotify.com, and via the BB app world.   Both apps wont start, telling me "spotify for Blackberry requires Premium",  ...

Peter__

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Never ending search for chosen song/songs/station

I have a Windows Nokia, I had a few days trial and was able to identify over 200 songs for playlists and fell in love with Spotify! However that trial ended and when I tried to sign up perminatly from the experation notice I was given a 30 day trial....

Newbie

I have a Windows Nokia, I had a few days trial and was able to identify over 200 songs for playlists and fell in love with Spotify! However that trial ended and when I tried to sign up perminatly fro...

Peter__

Community Legend

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

spotify free also for windows phone 7?

I got a nokia lumia 800 with wp7 on it. And I wan't to use spotify on it without paying just like ios and android has. But when I log in to spotify it gives a error message 'You need to be a premium member' I really love to play music on it with spot...

Newbie

I got a nokia lumia 800 with wp7 on it. And I wan't to use spotify on it without paying just like ios and android has. But when I log in to spotify it gives a error message 'You need to be a premium ...

Peter__

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Spotify often stops playback on WP

Hi! I'm using a Nokia 925 WP 8.0 with Spotify version 2.0 I login using my user ID. Not Facebook. I use Spotify premium I tried reinstalling the app with no result. What happens: I play a song from one of my playlists. The song plays from start to en...

Newbie

Hi!   I'm using a Nokia 925 WP 8.0 with Spotify version 2.0 I login using my user ID. Not Facebook. I use Spotify premium I tried reinstalling the app with no result.   What h...

KiDCoDinG

Regular

528 Views

2 replies

1 likes

WP 8
  • 528 Views
  • 2 replies
  • 1 likes

Solved!! Oasis still unavailable on my Spotify

Hi everyone Oasis still aren't appearing on Spotify when I search for them. There's the odd song as there was before from random compilation albums. I've tried clicking on the artist name and searching for album titles. I've managed to save one of th...

Casual Listener

Hi everyone   Oasis still aren't appearing on Spotify when I search for them. There's the odd song as there was before from random compilation albums. I've tried clicking on the artist name ...

LilyPad1988

Casual Listener

2347 Views

3 replies

0 likes

  • 2347 Views
  • 3 replies
  • 0 likes

Solved!! New spotify countries on Sonos

I signed up for Spotify Premium Cyprus yesterday but the service is still not available via Sonos!! I tried all kinds of things and it's still not coming up. You need to look into this issue to add the new countries so that they can be recognized by ...

Newbie

I signed up for Spotify Premium Cyprus yesterday but the service is still not available via Sonos!! I tried all kinds of things and it's still not coming up.  You need to look into this issue to...

meahtenoha

Spotify

1288 Views

13 replies

0 likes

  • 1288 Views
  • 13 replies
  • 0 likes

Solved!! Jason Isbell - Southeastern not playing

Regardless of which mode, on or offline, the album is not playing. This is a crime against humanity as it is without a doubt one of 2013's best. Please fix ASAP!

Regular

Regardless of which mode, on or offline, the album is not playing. This is a crime against humanity as it is without a doubt one of 2013's best. Please fix ASAP!

AkaKurt

Regular

1236 Views

9 replies

0 likes

  • 1236 Views
  • 9 replies
  • 0 likes

Problem with Cocoon Artist page

Hello community manager, I was trying to listen an artist called Cocoon, in there artist page there are so many albums and songs I think are not belong to them (1st I find the voice is different, 2nd are they really singing Japanese ?) and since spot...

Regular

Hello community manager,   I was trying to listen an artist called Cocoon, in there artist page there are so many albums and songs I think are not belong to them (1st I find the voice is d...

tundish

Regular

1425 Views

4 replies

0 likes

artist
Cocoon
mixed albums
problem
  • 1425 Views
  • 4 replies
  • 0 likes

Re: Spotify won't download music

Hi, I have just upgraded to a Nokia Lumia 1020, I have a premium subscription but Spotify won't download any music to listen offline? Also, when listening to music on wifi, it stops after one song, won't continue through the playlist? Please help! Th...

Regular

Hi,   I have just upgraded to a Nokia Lumia 1020, I have a premium subscription but Spotify won't download any music to listen offline?   Also, when listening to music on wifi, it s...

Peter__

Community Legend

1148 Views

9 replies

0 likes

  • 1148 Views
  • 9 replies
  • 0 likes

log out

I need to log everybody out of my spotify account I ice changed passwords now need to make sure its only me using it

Casual Listener

I need to log everybody out of my spotify account I ice changed passwords now need to make sure its only me using it

Peter__

Community Legend

452 Views

2 replies

0 likes

  • 452 Views
  • 2 replies
  • 0 likes

Spotify goofed up song order on Killing Joke album, playing wrong song.

I was trying to play Eighties by Killing Joke and I got a different song playing. When I play the previous track, "Me or You?" Spotify plays the song "Eighties" It's pretty easy to tell, because this song sounds just like Nirvana's Come As You Are an...

Newbie

I was trying to play Eighties by Killing Joke and I got a different song playing.  When I play the previous track, "Me or You?" Spotify plays the song "Eighties" It's pretty easy to tell, becaus...

Shoobie_Doowah

Roadie

1026 Views

3 replies

0 likes

bug
mislabeled
wrong track
  • 1026 Views
  • 3 replies
  • 0 likes

sd issues

I have a Nokia 521 windows 8 with crap for space why won't my spotify store on my SD card WTH pls help

Newbie

I have a Nokia 521 windows 8 with crap for space why won't my spotify store on my SD card WTH pls help

Joe

Community Legend

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

Why is it not free for Windows 8?? Discrimination for your longtime customers, using windows phone!

I'm using Spotify for a very long time and heard it's now free for mobile devices. But it's not for me since I'm using Windows Phone. Any information, when the app will be ready for Windows Mobile? It's not fair that it's only free for iOS and Androi...

Casual Listener

I'm using Spotify for a very long time and heard it's now free for mobile devices. But it's not for me since I'm using Windows Phone. Any information, when the app will be ready for Windows Mobil...

frannie

Casual Listener

1132 Views

2 replies

0 likes

WP 8
  • 1132 Views
  • 2 replies
  • 0 likes

NOKIA LUMIA 900 Error (409)

Hello all: I have a Nokia Lumia cellphone, and just subscribe to spotify. With 1 day of use, when I start I get the following message spotify : -------------------------------------------------------- Login failedYou need a premium account (409) ----...

Newbie

Hello all:   I have a Nokia Lumia cellphone, and just subscribe to spotify.   With 1 day of use, when I start I get the following message spotify :   ----------------------...

Peter__

Community Legend

3176 Views

2 replies

2 likes

Other
  • 3176 Views
  • 2 replies
  • 2 likes

[WP8] Spotify crashes on Samsung ATIV S & Nokia Lumia 920

Hello community, I like Spotify a lot and used it on my Android Smartphone with no problems. Now I bought a Samsung Ativ S and I can't use the Application proper because when I click on "playlists" Spotify crashes while loading the playlists and show...

Regular

Hello community,   I like Spotify a lot and used it on my Android Smartphone with no problems. Now I bought a Samsung Ativ S and I can't use the Application proper because when I click on ...

Joe

Community Legend

3690 Views

13 replies

0 likes

Samsung
WP 8
  • 3690 Views
  • 13 replies
  • 0 likes

Windows Phone 8 - no offline sync on phone

Hey guys, i'm a new premium user, has the Desktop Application (via Lan Cable), many playlists there and the windows phone 8 App (newest - on Lumia 920). I'm logged in, my WLAN (same IP as Lan Cable for Computer) is on - the Phone App Shows me my Play...

Visitor

Hey guys,    i'm a new premium user, has the Desktop Application (via Lan Cable), many playlists there and the windows phone 8 App (newest - on Lumia 920). I'm logged in, my WLAN (same ...

tajthpe1

Music Fan

1306 Views

2 replies

2 likes

  • 1306 Views
  • 2 replies
  • 2 likes

Windows Phone - Rant

Hey everyone, You pretty much know what this is about, pretty much like everyone else on the platform, I too, am sick of the unfair treatment the Windows Phone users face in comparison to this of the iOS/Android users. Your app is so basic that a 3rd...

Newbie

Hey everyone,   You pretty much know what this is about, pretty much like everyone else on the platform, I too, am sick of the unfair treatment the Windows Phone users face in comparison to ...

MichaelJerzak

Composer

749 Views

1 replies

3 likes

WP 8
  • 749 Views
  • 1 replies
  • 3 likes

Solved!! How to add own songs as an artist?

Hi there, I just don't know what terms to search so I'm posting my question here instead: As being an artist myself: How can I put my own selfmade songs (no rights of others were harmed during the production of these songs, I swear ;)) into Spotify f...

Casual Listener

Hi there, I just don't know what terms to search so I'm posting my question here instead:   As being an artist myself: How can I put my own selfmade songs (no rights of others were harmed du...

dorfmopp

Casual Listener

1013 Views

2 replies

1 likes

  • 1013 Views
  • 2 replies
  • 1 likes