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Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

AShipley

Visitor

28075 Views

152 replies

14 likes

Other
  • 28075 Views
  • 152 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23808 Views

9 replies

2 likes

Other
  • 23808 Views
  • 9 replies
  • 2 likes

Songs are paused every three or four seconds

I've been using Spotify as Premium user on my Windows Phone for about two months, and it has worked very well. Then, out of the blue, about a week ago, playback started to pause for a second every three or four seconds, making it impossible to listen...

Newbie

I've been using Spotify as Premium user on my Windows Phone for about two months, and it has worked very well. Then, out of the blue, about a week ago, playback started to pause for a second every th...

wakinyan69

Newbie

498 Views

2 replies

0 likes

  • 498 Views
  • 2 replies
  • 0 likes

Order playlist on Samsung Smart TV

I've just bought an Samsung Smart TV. Spotify is working fine. But I can't order my songs in the playlists.Some of my lists have 4-500 songs. And I listen mostly to the last added songs. It takes forever to scroll down to the bottom.Is this a generel...

Casual Listener

I've just bought an Samsung Smart TV. Spotify is working fine. But I can't order my songs in the playlists. Some of my lists have 4-500 songs. And I listen mostly to the last added songs. It takes...

AJAY-DK

Casual Listener

4439 Views

2 replies

2 likes

Samsung
  • 4439 Views
  • 2 replies
  • 2 likes

Offline synced music dissapeared for no reason - windows phone 8

Hello, For some reason the spotify app on my lumia 920 just removed all offline synced files. My phone is most of the time in offline mode because I'm often not at home and I only sync after a day or 3. I had this same issue a few weeks ago and all t...

Newbie

Hello,   For some reason the spotify app on my lumia 920 just removed all offline synced files.  My phone is most of the time in offline mode because I'm often not at home and I only ...

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

Solved!! Just plays Ad then no music

Is anyone else experiencing this? I launch my Spotify and then the first ad plays, then there's no music, when I try to click on another song, the same ad plays and then there's no music. what's going on??? It's been like this for a WEEK!

Casual Listener

Is anyone else experiencing this?   I launch my Spotify and then the first ad plays, then there's no music, when I try to click on another song, the same ad plays and then there's no music. ...

hk123

Casual Listener

591 Views

2 replies

0 likes

  • 591 Views
  • 2 replies
  • 0 likes

Solved!! Getting offline music onto an old device

I've just started the Premium trial and want to load music to my Sony Ericsson J105i. The help files only mention how to do this for certain devices (e.g. iPod) and not for any device. Since I see that "Spotify works on your computer, your mobile", I...

Casual Listener

I've just started the Premium trial and want to load music to my Sony Ericsson J105i. The help files only mention how to do this for certain devices (e.g. iPod) and not for any device.   Sin...

Henry_Crun123

Casual Listener

551 Views

2 replies

0 likes

  • 551 Views
  • 2 replies
  • 0 likes

Three reasons I'm likely to leave Spotify

1. I'm sick of you guys forcing me to share the music I'm listening to. Having to frequently go back and check for a private session is a crap UX. I don't care if YOU want me to share, I don't want to. My friends have the same complaint so I know thi...

Casual Listener

1. I'm sick of you guys forcing me to share the music I'm listening to. Having to frequently go back and check for a private session is a crap UX. I don't care if YOU want me to share, I don't want t...

Marco

Community Legend

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Deleting mobile playlists with shard account

My daughter shares my account. We each have playlists on our iPhones. Her playlist is not offline on my phone. If I delete her list off my phone, will it take it off hers too. I don't want to delete her list permanently, just don't want it on my phon...

Newbie

My daughter shares my account. We each have playlists on our iPhones. Her playlist is not offline on my phone. If I delete her list off my phone, will it take it off hers too. I don't want to delete ...

meahtenoha

Spotify

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Solved!! How do I add a Spotify section to my Facebook page?

Hi, This has probably been discussed before – sorry in that case. I just couldn't seem to find a similar thread. My question is, basically: I have a Facebook Fan Page for my band. We would like to add a Spotify section with music – ours aswell as oth...

Newbie

Hi, This has probably been discussed before – sorry in that case. I just couldn't seem to find a similar thread.    My question is, basically:   I have a Facebook Fan Page ...

meahtenoha

Spotify

7700 Views

1 replies

0 likes

  • 7700 Views
  • 1 replies
  • 0 likes

Wrong Band named for some Songs, Albums

Name of the band is "Hans Dampf" in Spotify it's not possible to find their band as a bandname but one of the albums is listed with the wrong singer linked to it (Häns Dämpf). Might be a problem with the english keyboard and the missing dots, but it'...

Casual Listener

Name of the band is "Hans Dampf" in Spotify it's not possible to find their band as a bandname but one of the albums is listed with the wrong singer linked to it (Häns Dämpf).   Might be a p...

Peter__

Community Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Medi8er compatibility

Hello there, I would like to ask if there's a way to use Spotify on a Med8er media player (10003DX2, to be precise). I realise that there's little chance of developing a dedicated app, but being able to use Spotify on my media player would greatly in...

Newbie

Hello there,   I would like to ask if there's a way to use Spotify on a Med8er media player (10003DX2, to be precise). I realise that there's little chance of developing a dedicated app, but...

614 Views

0 replies

1 likes

  • 614 Views
  • 0 replies
  • 1 likes

BLUESOUND

Hello, How do I connect my spotify with my blue sound system? Thanks for the comment !! N.

Casual Listener

Hello,     How do I connect my spotify with my blue sound system?     Thanks for the comment !!   N.    

reketet

Casual Listener

905 Views

2 replies

0 likes

  • 905 Views
  • 2 replies
  • 0 likes

Continuous Play Issues on Win Phone 8

I have Spotify Premium on Win Phone 8. Used to get continuous play of my playlists, and everything else . But that stopped a few weeks ago and only one song plays at a time. I have to select another song to start it. I have reinstalled spotify, looke...

Casual Listener

I have Spotify Premium on Win Phone 8. Used to get continuous play of my playlists, and everything else . But that stopped a few weeks ago and only one song plays at a time. I have to select ano...

user-removed

Not applicable

351 Views

1 replies

1 likes

WP 8
  • 351 Views
  • 1 replies
  • 1 likes

Delete Songs?!

Hey there, some days ago I canceled my premium Account on Spotify. Connected to that I also deleted the spotify app for WP8 because it got useless. Problem is that the songs I saved in the app are still saved on my mobile. Problem of that is that IT ...

Newbie

Hey there, some days ago I canceled my premium Account on Spotify. Connected to that I also deleted the spotify app for WP8 because it got useless. Problem is that the songs I saved in the app are ...

user-removed

Not applicable

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Solved!! [Symbian] Spotify no longer exists after updating Nokia 500 to Belle

I've been a happy Premium customer for a while, but Spotify has failed to supply Nokia 500 phones with the software after the Nokia Belle update. I have been waiting, but it hasn't happened yet. Justifying the cost of Premium has become difficult, an...

Casual Listener

I've been a happy Premium customer for a while, but Spotify has failed to supply Nokia 500 phones with the software after the Nokia Belle update. I have been waiting, but it hasn't happened yet. Just...

-lll-

Newbie

6727 Views

15 replies

0 likes

  • 6727 Views
  • 15 replies
  • 0 likes

Keeps saying iam using wrong name or password (blackberry 9700 bold)

Hello, I can't login. keeps telling me i have the wrong username or password. This is not the case. I read somewere that you can clear the cache in System>settings but i can't find the system folder on my bb? please help Oh and i have a premium accou...

Newbie

Hello,   I can't login. keeps telling me i have the wrong username or password. This is not the case.   I read somewere that you can clear the cache in System>settings but i can'...

user-removed

Not applicable

1925 Views

2 replies

0 likes

BB10
  • 1925 Views
  • 2 replies
  • 0 likes

Logging in with Facebook on BlackBerry Bold 9900

Hi My Spotify account is linked to my Facebook login. I can't see an option to do this on the BB app. I've tried with my email address and password I use to login to Facebook and I just get the loading circle. I've tried on 3G and WiFi just to rule o...

Regular

Hi   My Spotify account is linked to my Facebook login. I can't see an option to do this on the BB app.   I've tried with my email address and password I use to login to Facebook an...

Peter__

Community Legend

796 Views

1 replies

0 likes

Other
  • 796 Views
  • 1 replies
  • 0 likes

Blackberry 9900 Playlists not syncing properly

I have a Blackberry 9900 with the latest version of Spotify installed. When I modify a playlist on my laptop using Spotify, the change is not mirrored on my Blackberry when syncing. Instead, some sort of mismatch involving a combination of old songs ...

Regular

I have a Blackberry 9900 with the latest version of Spotify installed. When I modify a playlist on my laptop using Spotify, the change is not mirrored on my Blackberry when syncing. Instead, some sor...

Peter__

Community Legend

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Find out whether Spotify is installed using JavaScript

Hi all! I'm not exactly submitting a new Idea to implement, but asking for help. I'm posting this here because this doesn't quite fit into any other area, too. #wrongAreaWarning:hover { color: rgb(85, 85, 85) !important; } I'd like to show some Spoti...

Gig Goer

Hi all! I'm not exactly submitting a new Idea to implement, but asking for help. I'm posting this here because this doesn't quite fit into any other area, too. #wrongAreaWarning:hover { color: r...

Marco

Community Legend

736 Views

1 replies

1 likes

  • 736 Views
  • 1 replies
  • 1 likes

what is the complete list of devices I can use?

I currently run on PC's from my home wifi.I know I can upgrade to run on my smartphone or tablet I'd like a COMPLETE list of other devices that support Spotify.I see that Sonos and Squeezebox are partners.Is that it? Are there any others?

Regular

I currently run on PC's from my home wifi. I know I can upgrade to run on my smartphone or tablet   I'd like a COMPLETE list of other devices that support Spotify. I see that Sonos and Squee...

Joe

Community Legend

18253 Views

5 replies

0 likes

  • 18253 Views
  • 5 replies
  • 0 likes

Solved!! To remove a song, the program shuts itself

I've been a few days with the same problem: when I delete a song from my playlists, automatically, the program just closes. I tried to reinstall it several times but still the same problem. Can you help? Gracias!

Casual Listener

I've been a few days with the same problem: when I delete a song from my playlists, automatically, the program just closes. I tried to reinstall it several times but still the same problem. Can you h...

Joe

Community Legend

877 Views

5 replies

0 likes

  • 877 Views
  • 5 replies
  • 0 likes