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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 663 Views
  • 4 replies
  • 2 likes
  • Other
  • 663 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17230 Views
  • 8 replies
  • 1 likes
  • Other
  • 17230 Views
  • 8 replies
  • 1 likes

Superuser Contribution Wrong grammar in German

The error message below is wrong. Correct would be: "Beim Laden des Künstlers ist wohl etwas schief gelaufen"In gender form "Beim Laden des*der Künstlers*in ist wohl etwas schief gelaufen" would be correct I guess.

  • Casual Listener
  • The error message below is wrong. Correct would be: "Beim Laden des Künstlers ist wohl etwas schief gelaufen" In gender form "Beim Laden des*der Künstlers*in ist wohl etwas schief gelaufen" would ...
  • AlejaR
  • Moderator
  • 514 Views
  • 3 replies
  • 0 likes
  • 514 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why can’t i access this entire album by this artis Puritan album cocktail

I have to go on google and search for this to pop up in Spotify and get i still can’t play this music ? Why ? But I can access it and find it on Apple Music just fine Entire album by pritam called cocktail

  • Visitor
  • I have to go on google and search for this to pop up in Spotify and get i still can’t play this music ? Why ? But I can access it and find it on Apple Music just fine Entire album by pritam called ...
  • Eni
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Why won’t my autoplay work

I have been using Spotify for over a year now and it’s become part of my anxiety helping routine and now my autoplay won’t work. The settings for it is on in the app but whenever I go to a song and play it it won’t give me “recommended” and I don’t k...

  • Newbie
  • I have been using Spotify for over a year now and it’s become part of my anxiety helping routine and now my autoplay won’t work. The settings for it is on in the app but whenever I go to a song and p...
  • kaworu_bloodpaw
  • Roadie
  • 456 Views
  • 1 replies
  • 0 likes
  • music
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Typo in the translation

Hi,The podcast section, has a subsection documentary which when using croatian translation has a typo.In the app ( both mobile and desktop) it is written Dokumentrni film which is wrong, it should be written Dokumentarni.

  • Visitor
  • Hi, The podcast section, has a subsection documentary which when using croatian translation has a typo. In the app ( both mobile and desktop) it is written Dokumentrni film which is wrong, it shoul...
  • Vasil
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! My post in the Community was merged with a completely irrelevant other post

The other day I posted a question in the Spotify Community. The next thing I know I get an email that my post had been merged with another post. This other post had nothing to do with my question. How can I contest the merge and revert my question in...

  • Music Fan
  • The other day I posted a question in the Spotify Community. The next thing I know I get an email that my post had been merged with another post. This other post had nothing to do with my question. Ho...
  • MattSuda
  • Spotify Star
  • 817 Views
  • 3 replies
  • 0 likes
  • 817 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Podcasts] Sync podcast progress across all devices

Please can you introduce a feature where podcast play progress and fully played information is synced across all devices. I don't want to have to remember or cross reference which podcasts I've listened to, or how much progress I've made through anot...

  • Newbie
  • Please can you introduce a feature where podcast play progress and fully played information is synced across all devices.   I don't want to have to remember or cross reference which podcasts I...
  • phatkid74
  • Newbie
  • 2584 Views
  • 6 replies
  • 7 likes
  • Podcasts
  • 2584 Views
  • 6 replies
  • 7 likes

Superuser Contribution I received two invalid payments on my bank account

Hi there, I was checking my nz bank account and there are two fraudulent movements on my account that are not valid. Can you please help me? Thanks in advance,

  • Visitor
  • Hi there, I was checking my nz bank account and there are two fraudulent movements on my account that are not valid. Can you please help me? Thanks in advance,
  • Lyubka
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Edit Home Screen??

Listened to some dating podcasts years ago using Spotify and now my home screen has half naked women on it (new episodes) and my 6yr old daughter is asking me why that is... Can you please let us edit the home screen so to add/remove stuff or have st...

  • Newbie
  • Listened to some dating podcasts years ago using Spotify and now my home screen has half naked women on it (new episodes) and my 6yr old daughter is asking me why that is... Can you please let us edi...
  • Vasil
  • Moderator
  • 167 Views
  • 1 replies
  • 1 likes
  • Other
  • 167 Views
  • 1 replies
  • 1 likes

Superuser Contribution How to upload a song cover on spotify ?

I have covered some songs and i want to upload them on spotify can i know what do I need to know to do so ? And is it free ?

  • Visitor
  • I have covered some songs and i want to upload them on spotify can i know what do I need to know to do so ? And is it free ?
  • Yordan
  • Moderator
  • 1578 Views
  • 1 replies
  • 0 likes
  • 1578 Views
  • 1 replies
  • 0 likes

Superuser Contribution i got a new phone and i uploaded the App but i can't log in.

i uploaded the app to my new I-phone and tried to log in.. i get a message that something went wrong. Code 30

  • Visitor
  • i uploaded the app to my new I-phone and tried to log in.. i get a message that something went wrong. Code 30
  • Joan
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile] Jump to Song in Playlist

This is similar to this ticket for Android, except I'd like to suggest it for all platforms and ensure it works universally.Issue: I have a playlist with 300 songs, playing in Enhanced mode. A new suggested song appears on my "now playing" window, an...

  • Newbie
  • This is similar to this ticket for Android, except I'd like to suggest it for all platforms and ensure it works universally. Issue: I have a playlist with 300 songs, playing in Enhanced mode. A new ...
  • AlejaR
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 218 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution BMW Connected Drive deprecation

Hello!! I was informed that since the last update Spotify should have stopped working with BMW. I noticed, because all of a sudden the Spotify icon disappeared from Connecties Drive.... that is quote a sad thing.... Can anyone confirm that this is re...

  • Visitor
  • Hello!! I was informed that since the last update Spotify should have stopped working with BMW. I noticed, because all of a sudden the Spotify icon disappeared from Connecties Drive.... that is quote...
  • pverga
  • Newbie
  • 124084 Views
  • 55 replies
  • 27 likes
  • 124084 Views
  • 55 replies
  • 27 likes

Superuser Contribution Artist „Most Monthly Listened” is confusing, should be changed to „Most Streams This Month”

Artist „Most Monthly Listened” is confusing, should be changed to „Most Streams This Month”. Here’s why…I think „most monthly listened” is a bad idea. It is very confusing since it counts monthly ListeNERS, not monthly ListENS (streams) which boosts ...

  • Gig Goer
  • Artist „Most Monthly Listened” is confusing, should be changed to „Most Streams This Month”. Here’s why… I think „most monthly listened” is a bad idea. It is very confusing since it counts monthl...
  • Lyubka
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • Other
  • 150 Views
  • 1 replies
  • 0 likes

What websites does Spotify own?

To assist community members in other online spaces, what links do Spotify use to share or redirect others onto its platform besides spotify.com and open.spotify.com?

  • Regular
  • To assist community members in other online spaces, what links do Spotify use to share or redirect others onto its platform besides spotify.com and open.spotify.com?
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problems in ps4

I have Spotify on my ps4 (I have been using it for ½ years) but for some reason just today the play button stopped working but all other buttons worked pls help me with this

  • Newbie
  • I have Spotify on my ps4 (I have been using it for ½ years) but for some reason just today the play button stopped working but all other buttons worked pls help me with this
  • OscarDC
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Illegal withdrawal of money from the account

My credit card is charged monthly for a PREMIUM that I did not subscribe to. Can I find out whose account is using my bank account by giving my card and ID details?

  • Newbie
  • My credit card is charged monthly for a PREMIUM that I did not subscribe to. Can I find out whose account is using my bank account by giving my card and ID details?
  • Taylith
  • Community Legend
  • 203 Views
  • 1 replies
  • 1 likes
  • 203 Views
  • 1 replies
  • 1 likes

Superuser Contribution Time tracker is freezed in the in car app - Polestar 2

PlanPremiumCountrySwedenDevicePolestar 2 in car appOperating SystemAndroid auto My Question or IssueTime tracker in Spotify full screen sometimes freezes so staying at 0:00 timestamp while listening.

  • Visitor
  • Plan Premium Country Sweden Device Polestar 2 in car app Operating System Android auto   My Question or Issue Time tracker in Spotify full screen sometimes freezes so staying at 0:00 t...
  • Lyubka
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • Other
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Podcasters generated a feed that doesn't work?

So, I'm trying to transfer my podcast from square space to spotify. It successfully imported my episodes, but when trying to do the follow up steps like setting up the redirect I'm not having much luck. The RSS feed spotify gave me (https://anchor.fm...

  • Visitor
  • So, I'm trying to transfer my podcast from square space to spotify. It successfully imported my episodes, but when trying to do the follow up steps like setting up the redirect I'm not having much lu...
  • MihailY
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • Other
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Heardle Stats Transfer - Not Fixed?!

Just got a new phone (switched from a very old Pixel 3 to a brand new Pixel 7 with freshly downloaded Spotify app) and trying to figure out how to transfer over my heardle stats to the new device. I'm logged into the same Spotify account everywhere -...

  • Visitor
  • Just got a new phone (switched from a very old Pixel 3 to a brand new Pixel 7 with freshly downloaded Spotify app) and trying to figure out how to transfer over my heardle stats to the new device.&nb...
  • ndavis828
  • Newbie
  • 875 Views
  • 14 replies
  • 0 likes
  • Other
  • 875 Views
  • 14 replies
  • 0 likes