Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
We need support for music playback through the Samsung Galaxy Watch 4 speaker. The previous versions of the watch had Spotify on the Tizen OS and it played through the device speaker. Now since the switch to Wear OS it is not possible to play through...
Hi everyone, We know some of you are wondering why you don't have the same Wrapped stories as your friends. We've seen the Movie, Aura and Podcast stories mentioned specifically. In order to create the different stories, specific requirements need to...
Novy
PlanPremiumCountrySouth KoreaOperating SystemWindows 10 My Question or Issue I'm South Korean. And I was interested in the Chart, so I was looking at the annual cumulative streaming. But, Top Track 2021 was quite different from what I expected. I won...
PlanPremiumCountryUSDeviceGalaxy S10+Operating SystemWindows 7My Question or IssueOn my 2021 Wrapped it says my minutes listened is "21.443". Does that mean 21,443, as in twenty-one thousand? Or it has my minutes listened completely wrong? I listen t...
When I'm on the app itself on Xbox one, sound is good, can hear the music, and everything. When I start playing a game w the music in the back, it's super choppy, laggy, and not like the song at all. Wondering if there's a way to fix this so I can li...
Not sure where to post this, but basically I want a monthly or time-series breakdown of the minutes listened to stat provided in Spotify Wrapped. Even exposing some api endpoint for me to check out would work
Is there a way to disable New Login email notifications? As a developer I get a lot of these during development.. I have disabled all notifications I can find, but I still get emails.. Cheers!
I pay for Spotify, so why does Your Artists Relealed contain ads in the interview segments? You shouldn't be passing those ads onto us paid subscribers.
PlanPremiumCountryUS DeviceGoogle Chromecast with Google TV Operating SystemCast firmware 1.56.275391 My Question or IssueWhen "Casting" to a Google Speaker Group containing a Google Chromecast device and also Google Home speakers, the Album Name met...
Hi everyone I was browsing Spotify today when i came across this wonderful playlist called 'The Quiet Club'. (You should definitively go listen to it btw).And i was wondering about where the image for this playlist comes from, i wasn't able to find t...
(Fixed. Uninstalling and reinstalling solved the issue.) PlanPremiumCountryTurkeyDevicePoco F2 ProOperating SystemAndroid My Question or IssueA friend of mine said that 2021 Wrapped is available and I opened my homepage. I couldn't see anything in my...
SInce the midle of this morning, webplayer is skipping tracks on google chrome, i tried incognito, login and logout, used incogninto mode either. It's going like this, start the frist track of my liked songs, play 3-5 seconds on the first, 2,3,4,5 an...
My Question or IssueI see from last year's Spotify Wrapped 2020 FAQ page (https://community.spotify.com/t5/FAQs/Your-2020-Wrapped-FAQ/ta-p/5084997) that the feature counted your streams from January 1 - November 15 2020. I was just wondering if anyon...
Every time I try to get help, I only get dumb copy paste messages, and I get disconnected. No one ever really listens to me.
I find it very annoying that when I listen to Spotify through Alexa with Spotify Connect it defaults to autoplay. The reason I pay for Premium is precisely because I don't want shuffle mode because I am an album guy. Please give us an option to turn ...
PlanPremiumCountryTaiwanDeviceAndroid Moto X4, LaptopOperating SystemAndroid 9, Windows 10 My Question or IssuePodcast Dissect Season 7 is only on Spotify until Jan 2021. I have a premium duo account in Taiwan. I get the following message when I try ...
PlanPremiumCountryGreeceDeviceWeb playerOperating SystemWindows 10 My Question or IssueWhen an album/playlist is finished, the Web player does not autoplay similar songs
Varje gång jag kopplar upp en BT hörlur eller sätter mig i bilen så börjar Spotify spela musik. Hittar ingen inställning som tar bort detta och på nätet florerar det många irriterande inlägg om samma problem. Det verkar vara problem med Samsung telef...
Hi guys,Having same problem. Windows desktop only showing episode 1708 as the latest from Sep 16. I really wish evey time I wanted to watch this podcast there wasn't some roadblock, not the joe rogan "experience" I was hoping for at all!Also finding ...
If you are using Spotify to play music on Alexa Devices using a VPN, you need to disable "Show local devices only" in Spotifys App settings. Else, the device list will be empty.