Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Justgivememypodcast
  • Casual Listener
  • 11260 Views
  • 74 replies
  • 9 likes
  • Other
  • 11260 Views
  • 74 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20307 Views
  • 9 replies
  • 2 likes
  • Other
  • 20307 Views
  • 9 replies
  • 2 likes

Superuser Contribution Music Pausing Randomly

I have premium and all my songs downloaded, but my songs will just randomly pause every few seconds. I'm able to unpause them immediately but it's very annoying.

  • Visitor
  • I have premium and all my songs downloaded, but my songs will just randomly pause every few seconds. I'm able to unpause them immediately but it's very annoying.
  • Not applicable
  • 70994 Views
  • 58 replies
  • 7 likes
  • 70994 Views
  • 58 replies
  • 7 likes

Superuser Contribution Can I skip chapters in audio books that I read already when I owned the boo

I started reading the hard copy of a book which I want to finish reading on audiobooks can I skip the previously read chapters ?

  • Visitor
  • I started reading the hard copy of a book which I want to finish reading on audiobooks can I skip the previously read chapters ?
  • Joan
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback stops automatically on Amazon echo device

Plan/PremiumCountryUkDeviceAmazon echo dot My Question or Issuehello, we use a specific white noise track for our daughter to sleep. For a while now, when we play this on repeat only through our echo dot device, it will stop after a few repeats and r...

  • Newbie
  • Plan /Premium Country Uk Device Amazon echo dot    My Question or Issue hello,  we use a specific white noise track for our daughter to sleep. For a while now, when we play th...
  • apandazan
  • Newbie
  • 2354 Views
  • 29 replies
  • 2 likes
  • Other
  • 2354 Views
  • 29 replies
  • 2 likes

Petition for Supremium/HiFi audio tier!

Hey Spotify! I've been very closely following the rumors around Spotify HiFi/Supremium for a few months now, and it seems like the plans to launch Supremium have been cancelled due to "low demand" from a survey that was supposedly done recently. But ...

  • Visitor
  • Hey Spotify! I've been very closely following the rumors around Spotify HiFi/Supremium for a few months now, and it seems like the plans to launch Supremium have been cancelled due to "low demand" fr...
  • utahmanmiddle1971
  • Music Fan
  • 7610 Views
  • 45 replies
  • 109 likes
  • music
    Other
  • 7610 Views
  • 45 replies
  • 109 likes

Superuser Contribution Music stops overnight

Regarding my Windows 10/64 laptop. I like to let my playlist play all night (17 hours of music on this list). Lately, I wake to find the music has stopped, almost as though I had sropped it. What I mean by that, is the playlist is sitting there ready...

  • Casual Listener
  • Regarding my Windows 10/64 laptop.   I like to let my playlist play all night (17 hours of music on this list). Lately, I wake to find the music has stopped, almost as though I had sropped it....
  • Billy55555
  • Casual Listener
  • 168 Views
  • 3 replies
  • 1 likes
  • 168 Views
  • 3 replies
  • 1 likes

Spotify connect is illegal

What you are doing is illegal, you have to know that!! I am renting out my apartment at AirBnB as result all of my guest gets permanent access to my speaker, even if i dont even use Spotify.Even if i have never heard of Spotify. You just give them th...

  • Casual Listener
  •  What you are doing is illegal, you have to know that!! I am renting out my apartment at AirBnB as result all of my guest gets permanent access to my speaker, even if i dont even use Spotify. E...
  • Kadabriel
  • Casual Listener
  • 175 Views
  • 1 replies
  • 0 likes
  • Connect
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Xbox Credit Card - 3 month Spotify

Xbox provided a 3 month premium reward for using the credit card. I created an account as I didn't have one before. The link provided to redeem the code returns a 404 not found & Spotify redeem from settings says the code is invalid.

  • Visitor
  • Xbox provided a 3 month premium reward for using the credit card. I created an account as I didn't have one before. The link provided to redeem the code returns a 404 not found & Spotify redeem f...
  • Ivelina
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suggested albums are extremely strange

Is anyone else getting really odd suggested albums? Mine are mostly not in genres or artists that I typically listen to, and most artists have 1000 monthly listeners or less. It’s very strange.

  • Visitor
  • Is anyone else getting really odd suggested albums? Mine are mostly not in genres or artists that I typically listen to, and most artists have 1000 monthly listeners or less. It’s very strange.
  • Yordan
  • Moderator
  • 1021 Views
  • 6 replies
  • 3 likes
  • 1021 Views
  • 6 replies
  • 3 likes

Superuser Contribution Changing the link to share your profile

When i try to share my profile link and i want to copy the link to my account it shows up like this: https://open.spotify.com/user/1175705232?si=qOdN2L4wTYm-dPDmYcG-dQ Is it possible to change this like with your username or such instead of all those...

  • Casual Listener
  • When i try to share my profile link and i want to copy the link to my account it shows up like this: https://open.spotify.com/user/1175705232?si=qOdN2L4wTYm-dPDmYcG-dQ   Is it possible to...
  • idlesloth
  • Visitor
  • 69620 Views
  • 17 replies
  • 1 likes
  • Other
  • 69620 Views
  • 17 replies
  • 1 likes

Solved!!Superuser Contribution Spotify for Artists stats looking suspicious... HELP

Okay, so I am going to try my best to outline the situation in the most detail possible (stay with me). Basically, my band released a single a year ago. It did well but slowly started fizzling up until almost exactly a year later. Still getting some ...

  • Casual Listener
  • Okay, so I am going to try my best to outline the situation in the most detail possible (stay with me).  Basically, my band released a single a year ago.  It did well but slowly started fiz...
  • Castrocavallo
  • Newbie
  • 39496 Views
  • 23 replies
  • 1 likes
  • Other
  • 39496 Views
  • 23 replies
  • 1 likes

Superuser Contribution [Community][Social] The current new ideas voting system simply leaves users ignored

I understand the usage of a voting system on new ideas to filter out a large number of posts that are not reasonable or wanted by the spotify community, but the fact that a post needs an arbitrary number of votes to even be considered creates a barri...

  • Regular
  • I understand the usage of a voting system on new ideas to filter out a large number of posts that are not reasonable or wanted by the spotify community, but the fact that a post needs an arbitrary nu...
  • mya_666_
  • Music Fan
  • 703 Views
  • 2 replies
  • 2 likes
  • Social
  • 703 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify Struggling on Sony Walkman NW-A306

I previously had a Sony Walkman NWA-105 which I used exclusively as a dedicated music device for stored music on the default app and Spotify. It was getting a bit slow at times as the memory was quite full, and then I dropped it in the bath (doh) so ...

  • Casual Listener
  • I previously had a Sony Walkman NWA-105 which I used exclusively as a dedicated music device for stored music on the default app and Spotify. It was getting a bit slow at times as the memory was quit...
  • mpraim
  • Regular
  • 1964 Views
  • 3 replies
  • 2 likes
  • Sony
  • 1964 Views
  • 3 replies
  • 2 likes

Superuser Contribution I can't play properly Spotify on my Bose Home speaker 500

PlanFreeCountryItalyDevice(Bose home speaker 500) Operating System(Android, Windows 10) My Question or IssueFrom a while ago I've been experiencing some issues related to the performance of Spotify on my Bose Home speaker 500: the first connection wo...

  • Casual Listener
  •   Plan Free Country Italy Device (Bose home speaker 500)    Operating System (Android, Windows 10)    My Question or Issue From a while ago I've been experiencing...
  • Sbeaudry65
  • Casual Listener
  • 510 Views
  • 12 replies
  • 0 likes
  • Connect
    music
    Other
  • 510 Views
  • 12 replies
  • 0 likes

Superuser Contribution licensed retailer

Hi,How can a company become a licensed retailer for spotify?I would like to sell your gift cards in Malta.

  • Newbie
  • Hi, How can a company become a licensed retailer for spotify? I would like to sell your gift cards in Malta.
  • Maria
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • Other
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pixel Watch 3 - Strength Workout Audio Cues Bug

Good morning, I encountered a bug during my strength workout this morning while using my Pixel Watch 3. Here's the setup: Music: Spotify from Pixel Watch 3, playing from my Pixel 9 Pro Fold (phone icon displayed on watch)Workout: Fitbit "Strength" wi...

  • Regular
  • Good morning,   I encountered a bug during my strength workout this morning while using my Pixel Watch 3. Here's the setup:   Music: Spotify from Pixel Watch 3, playing from my Pixel 9 ...
  • Vasil
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • music
  • 165 Views
  • 1 replies
  • 0 likes

Premium Duo but can't access Spotify Jam

Hi! Seeking all your opinion and expertise as I can't start a group session or Spotify Jam even if I have a Premium Duo account. Am I missing something in the feature or is my subscription plan doesn't have this feature? Thank you!

  • Newbie
  • Hi! Seeking all your opinion and expertise as I can't start a group session or Spotify Jam even if I have a Premium Duo account. Am I missing something in the feature or is my subscription plan doesn...
  • AdamDamon
  • Spotify Star
  • 1129 Views
  • 3 replies
  • 0 likes
  • Duo
    Group Session
    JAM
    Premium
    spotify jam
  • 1129 Views
  • 3 replies
  • 0 likes