Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 830 Views
  • 7 replies
  • 2 likes
  • Other
  • 830 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17282 Views
  • 8 replies
  • 1 likes
  • Other
  • 17282 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify keeps on graying out my downloaded playlist

I have spotify premium btw.When i go offline, my playlist will play a few songs but then suddenly greys out and it stays like that until im connected to wifi againIve tried• updating spotify• checking my phone for updates• cleared cache• freed up som...

  • Casual Listener
  • I have spotify premium btw. When i go offline, my playlist will play a few songs but then suddenly greys out and it stays like that until im connected to wifi again Ive tried • updating spotif...
  • emmvk
  • Newbie
  • 279 Views
  • 5 replies
  • 0 likes
  • 279 Views
  • 5 replies
  • 0 likes

Superuser Contribution Employee Podcast tile not working - employee premium, UK, iOS: iPhone and Mac

My Question or IssueOpening the Employee Podcast tile leads to a error message. on iPhone the message is Browse isn’t working right now - but opening any of the other Browse tiles workson desktop the message is Oops, something has gone wrong!

  • Visitor
  •   My Question or Issue Opening the Employee Podcast tile leads to a error message.  on iPhone the message is Browse isn’t working right now - but opening any of the other Browse til...
  • Dian
  • Spotify Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • Other
  • 106 Views
  • 1 replies
  • 0 likes

Promocion desapareció

Hola que tal,Estaba abriendo la app, y me salió una promo para invitar por 2 meses a un amigo gratis, y que enviara un link, 5 minutos después de a quien invitar ya no salía la promoción, como hago para verla?

  • Newbie
  •   Hola que tal, Estaba abriendo la app, y me salió una promo para invitar por 2 meses a un amigo gratis, y que enviara un link, 5 minutos después de a quien invitar ya no salía la promoción,&n...
  • Prague
  • Spotify Star
  • 159 Views
  • 1 replies
  • 1 likes
  • Other
  • 159 Views
  • 1 replies
  • 1 likes

Superuser Contribution i have spotify premium but it is telling me i reached the skip limit

It doesn't stop me on mobile/desktop/etc, but it tells me I have reached my skip limit when using spotify on Google Home. I have the premium account linked to my Google Home, no question.

  • Visitor
  • It doesn't stop me on mobile/desktop/etc, but it tells me I have reached my skip limit when using spotify on Google Home. I have the premium account linked to my Google Home, no question.
  • Vasil
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect not working with Marantz NA 6005 streamer

Hello, it seems a recent (<1 year) update has resulted in Spotify Connect not working anymore on MARANTZ NA 6005 streaming device.Could you please confirm ?Connecting via Bluetooth makes completely useless most of the Hifi equipment I have connected ...

  • Casual Listener
  • Hello, it seems a recent (<1 year) update has resulted in Spotify Connect not working anymore on MARANTZ NA 6005 streaming device. Could you please confirm ? Connecting via Bluetooth makes ...
  • Plipou
  • Casual Listener
  • 407 Views
  • 2 replies
  • 2 likes
  • 407 Views
  • 2 replies
  • 2 likes

Superuser Contribution Our podcast is no longer uploading to spotify.

The latest two episodes of our podcast 'Outside Edge Podcast' have not uploaded to spotify, despite showing up in spotify for podcasters. Podbean have said our feed is valid but experiencing issues updating on Spotify.https://feed.podbean.com/outside...

  • Visitor
  • The latest two episodes of our podcast 'Outside Edge Podcast' have not uploaded to spotify, despite showing up in spotify for podcasters. Podbean have said our feed is valid but experiencing issues u...
  • Lyubka
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone background switches to title cover

PlanPremiumCountryGermanyDeviceOneplus NordOperating SystemAndroid 11 My Question or IssueWhen I play any music on Spotify, the background wallpaper on my lock screen (not my home screen/unlocked screen) will switch to the cover of the current music ...

  • Visitor
  • Plan Premium Country Germany Device Oneplus Nord Operating System Android 11   My Question or Issue When I play any music on Spotify, the background wallpaper on my lock screen (not my...
  • jbaileyg
  • Visitor
  • 15368 Views
  • 4 replies
  • 1 likes
  • Other
  • 15368 Views
  • 4 replies
  • 1 likes

Superuser Contribution [Desktop][Other] Dissociation of communication and app language

Hello there, Living in Belgium, we have three national languages (FR, NL, DE).The thing is that I usually receive mails from Spotify (news, administrative stuff, ...) in one of those languages (NL) and not the one I actually speak (FR). I would like ...

  • Visitor
  • Hello there,   Living in Belgium, we have three national languages (FR, NL, DE). The thing is that I usually receive mails from Spotify (news, administrative stuff, ...) in one of those langu...
  • Lyubka
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Other] Too many in product popup adds

Even though I'm a Premium Member and my partner is a premium Member I still get "premium Plans" related popup ads every time I start up the app. It is quite annoying.

  • Visitor
  • Even though I'm a Premium Member and my partner is a premium Member I still get "premium Plans" related popup ads every time I start up the app. It is quite annoying.
  • Alex
  • Spotify Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does Spotify keep removing songs from my own playlists

i was looking through songs my playlist recommended, and i did know and listen to many of the songs there before (bc they were in that playlist). i noticed that they were not in there anymore i scrolled through for a little and i ended up finding 13 ...

  • Visitor
  • i was looking through songs my playlist recommended, and i did know and listen to many of the songs there before (bc they were in that playlist). i noticed that they were not in there anymore i scro...
  • Lyubka
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution albums pausing between songs

there are many ambient and thematic albums on Spotify with a continuous 60-90 minutes of music that are broken into chapters (songs) but are meant to play straight through. Spotify pauses momentarily between the songs, where the track breaks are, whi...

  • Casual Listener
  • there are many ambient and thematic albums on Spotify with a continuous 60-90 minutes of music that are broken into chapters (songs) but are meant to play straight through. Spotify pauses momentarily...
  • Joan
  • Moderator
  • 374 Views
  • 5 replies
  • 0 likes
  • 374 Views
  • 5 replies
  • 0 likes

I keep getting foreign songs on my good mood mix I don't know what language

It just gives me foreign music on my good mood mix I've never put foreign music on it except Spanish music I don't have any foreign songs liked I don't believe I've searched up foreign songs ESPECIALLY in whatever language it is playing

  • Visitor
  • It just gives me foreign music on my good mood mix I've never put foreign music on it except Spanish music I don't have any foreign songs liked I don't believe I've searched up foreign songs ESPECIAL...
  • Prague
  • Spotify Star
  • 1333 Views
  • 1 replies
  • 0 likes
  • 1333 Views
  • 1 replies
  • 0 likes

Superuser Contribution My songs keep skipping halfway through how do I fix this?

I have a Playlist on shuffle play and am not touching anything. The songs will get about 3 minutes in and then skip to the next song.

  • Visitor
  • I have a Playlist on shuffle play and am not touching anything. The songs will get about 3 minutes in and then skip to the next song.
  • AlejaR
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist wieder herstellen

ich musste leider wieder von Premium auf Free Version umstellen, wie bekomme ich nun meine Playlist zurück

  • Casual Listener
  • ich musste leider wieder von Premium auf Free Version umstellen, wie bekomme ich nun meine Playlist zurück
  • AlejaR
  • Moderator
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Why does the AI tell me I used to listen to music I never listened to?

It says that we are going back to 2017 when I used to listen to Panic at the Disco but I've never listened to them and I'm pretty sure I didn't have spotify back in 2017

  • Visitor
  • It says that we are going back to 2017 when I used to listen to Panic at the Disco but I've never listened to them and I'm pretty sure I didn't have spotify back in 2017
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Superuser Contribution I think that you guys should change the dominant color of Devo's album "Q:

I think that you guys should change the dominant color of Devo's album "Q: Are We Not Men? A: We Are Devo!" back to yellow, as that makes much more sense than purple. In my opinion the purple is startling and off-putting. I think most would agree tha...

  • Newbie
  • I think that you guys should change the dominant color of Devo's album "Q: Are We Not Men? A: We Are Devo!" back to yellow, as that makes much more sense than purple. In my opinion the purple is star...
  • Yordan
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes