Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • EnoughRepeatingADS
  • Casual Listener
  • 20678 Views
  • 124 replies
  • 13 likes
  • Other
  • 20678 Views
  • 124 replies
  • 13 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 22150 Views
  • 9 replies
  • 2 likes
  • Other
  • 22150 Views
  • 9 replies
  • 2 likes

Superuser Contribution timer function for studying (something like pomodoro)

Something like a Pomodoro timer, or if that's too complicated, just a simple timer. I often study with Spotify, there are a lot of great playlists and stuff, and it really helps me focus, but I have to turn on a separate timer every time. So I though...

  • Visitor
  • Something like a Pomodoro timer, or if that's too complicated, just a simple timer.   I often study with Spotify, there are a lot of great playlists and stuff, and it really helps me focus, bu...
  • AlejaR
  • Moderator
  • 706 Views
  • 1 replies
  • 0 likes
  • 706 Views
  • 1 replies
  • 0 likes

Superuser Contribution Annoying back button

For a long time I have been bothered by a function in your program (Spotify).If I e.g. searches for the artist Moby and then taps Show all next to Discography and then scrolls down to the first album made 1991 and taps that and then taps the back but...

  • Newbie
  • For a long time I have been bothered by a function in your program (Spotify). If I e.g. searches for the artist Moby and then taps Show all next to Discography and then...
  • AlejaR
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Leaderboard Ads

Hello!I want to know how could I have a banner in Spotify ? In the Ads Studio is not available, I would like to promote some songs and playlists through a banner

  • Newbie
  • Hello! I want to know how could I have a banner in Spotify ? In the Ads Studio is not available, I would like to promote some songs and playlists through a banner   
  • soulgala
  • Casual Listener
  • 314 Views
  • 2 replies
  • 0 likes
  • Other
  • 314 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast source replaced, but not on Spotify

CountryNetherlandsDeviceAllOperating SystemAll My Question or IssueHi all, we have a podcast that is hosted on Soundcloud. The RSS is in Spotify and all works fine. Today we have posted a new podcast and about an hour later we found out that there wa...

  • Visitor
  • Country Netherlands Device All Operating System All   My Question or Issue Hi all,   we have a podcast that is hosted on Soundcloud. The RSS is in Spotify and all works fine. Toda...
  • ZlatosFamilyPodcast
  • Newbie
  • 379 Views
  • 2 replies
  • 0 likes
  • Other
  • 379 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution got my android phone and W11 laptop connected in spotify somehow.

PlanFreeCountryEnglandDeviceAndroid Nokia 2.3Operating SystemAndroid 13 My Question or IssueI have somehow connected Spotify on my phone to Spotify on my W11 laptop. I can now only play Spotify on one device when using either device, I cannot seem to...

  • Regular
  • Plan Free Country England Device Android Nokia 2.3 Operating System Android 13   My Question or Issue I have somehow connected Spotify on my phone to Spotify on my W11 laptop.  I...
  • AlejaR
  • Moderator
  • 792 Views
  • 8 replies
  • 0 likes
  • Connect
  • 792 Views
  • 8 replies
  • 0 likes

Superuser Contribution I have an empty folder with no name that I cannot delete

Hi,I have an empty playlist with no name and no songs in them that are stuck in my library. When I click on them I just get a loading screen. This is the same on the app.This may be caused by me not using spotify for years? maybe these playlists cont...

  • Visitor
  • Hi, I have an empty playlist with no name and no songs in them that are stuck in my library. When I click on them I just get a loading screen. This is the same on the app. This may be caused by...
  • theflight
  • Casual Listener
  • 584 Views
  • 4 replies
  • 1 likes
  • 584 Views
  • 4 replies
  • 1 likes

3rd party advertisement in podcasts

PlanPremiumCountryDenmarkDeviceHuawei phone, desktop computer, laptop, TV.Operating SystemWindows 10My Question or IssueHiI am an insomniac who uses podcasts with rainsounds to sleep. This has worked fine, up until 3rd party advertisement started bre...

  • Casual Listener
  • Plan Premium Country Denmark Device Huawei phone, desktop computer, laptop, TV. Operating System Windows 10 My Question or Issue Hi I am an insomniac who uses podcasts with rainsounds to sl...
  • Leamuran
  • Casual Listener
  • 869 Views
  • 3 replies
  • 0 likes
  • Other
  • 869 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't rewind or fast forward a song to a certain timestamp

I can't find any articles or tutorials on how to fix this. The last time I used Spotify, (which was about 3 months ago), I'm not having any problems or anything related to this. Is this some kind of update?

  • Visitor
  • I can't find any articles or tutorials on how to fix this. The last time I used Spotify, (which was about 3 months ago), I'm not having any problems or anything related to this. Is this some kind of ...
  • Elena
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution More help on unzipping and adding your extended listening history to stats.fm

I've tried now on two different occasions to add my lifetime listening history to stats.fm so my lifetime top songs and albums are more accurate. I've followed all steps countless times and it seems I'm stuck when it comes to unzipping the files and ...

  • Regular
  • I've tried now on two different occasions to add my lifetime listening history to stats.fm so my lifetime top songs and albums are more accurate. I've followed all steps countless times and it seems ...
  • Novy
  • Moderator
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't log in my old account on my new phone

Hi spotify, why can't I log in to my old account with my old phone number on my new phone? Please help me because I have Premium account on my old account. Thank u so much.

  • Visitor
  • Hi spotify, why can't I log in to my old account with my old phone number on my new phone? Please help me because I have Premium account on my old account.  Thank u so much.
  • OscarDC
  • Moderator
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't connect to Yamaha TSR-7850 device using Spotify Connect anymore

My Yamaha TSR-7850 AV receiver used to work perfectly fine with Spotify Connect, and then all of a sudden, it stopped working. I still see "AV Receiver" in the list of devices I can connect to in the Spotify app, but when I try connecting to it, it t...

  • Casual Listener
  • My Yamaha TSR-7850 AV receiver used to work perfectly fine with Spotify Connect, and then all of a sudden, it stopped working. I still see "AV Receiver" in the list of devices I can connect to in the...
  • QTstop
  • Newbie
  • 1628 Views
  • 8 replies
  • 0 likes
  • 1628 Views
  • 8 replies
  • 0 likes

Superuser Contribution My library

I decided to make new account but I have existing premium account. Is it possible to transfer my library to new account? Thanks

  • Visitor
  • I decided to make new account but I have existing premium account. Is it possible to transfer my library to new account? Thanks 
  • OscarDC
  • Moderator
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Library Folders for Playlists

I have so many playlists, it would be nice to put the playlists in subfolders.

  • Visitor
  • I have so many playlists, it would be nice to put the playlists in subfolders. 
  • OscarDC
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Remove the feature for swipe back to the main menu (for mobile)

When I swipe for go to the next song it returns to the main menu, it's annoying this is a new feature but it's not good

  • Newbie
  • When I swipe for go to the next song it returns to the main menu, it's annoying this is a new feature but it's not good
  • OscarDC
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shawn Ryan Show episodes # 87 with Michael Shellenberger won't play on desktop version.

Shawn Ryan Show episodes won't play on desktop version. Specifically episode # 87 with Michael Shellenberger parts 1 & 2.

  • Visitor
  • Shawn Ryan Show episodes won't play on desktop version. Specifically episode # 87 with Michael Shellenberger parts 1 & 2.
  • Vasil
  • Moderator
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Exclusive Merch

I was sent an email regarding an exclusive Blue Vinyl of Smithereens, by Joji, for being a top listener this year. However, when I clicked the link, I was sent to a website called Linkfire, and it seemed to be a dead end. I made an account but nothin...

  • Visitor
  • I was sent an email regarding an exclusive Blue Vinyl of Smithereens, by Joji, for being a top listener this year. However, when I clicked the link, I was sent to a website called Linkfire, and it se...
  • MihailY
  • Moderator
  • 1655 Views
  • 3 replies
  • 1 likes
  • 1655 Views
  • 3 replies
  • 1 likes

When will Spotify require IOS above IOS 16?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Other
  • 293 Views
  • 1 replies
  • 0 likes

Stop deceptive marketing of audiobooks.

To promote audiobooks as being "Included in Premium" but then require payment to listen to it in its entirety without waiting a month is misleading and surely internationally so.

  • Newbie
  • To promote audiobooks as being "Included in Premium" but then require payment to listen to it in its entirety without waiting a month is misleading and surely internationally so. 
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 1 likes
  • 204 Views
  • 1 replies
  • 1 likes