Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 2311 Views
  • 19 replies
  • 6 likes
  • Other
  • 2311 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17842 Views
  • 8 replies
  • 2 likes
  • Other
  • 17842 Views
  • 8 replies
  • 2 likes

Superuser Contribution Can I get rid of a playlist from Shortcuts?

There's a playlist I have never listened to on the shortcut tab. It won't refresh and it won't update. The tab has stayed the same for weeks and won't change playlists. I've logged out and changed passwords with no luck. I have a Samsung if that mean...

  • Visitor
  • There's a playlist I have never listened to on the shortcut tab. It won't refresh and it won't update. The tab has stayed the same for weeks and won't change playlists. I've logged out and changed pa...
  • Alex
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa voice command wont play "liked" songs anymore

Plan: PremiumCountry: USA Device(echo dot) At first, Alexa had no problem playing my "liked" songs on spotify. This is the list spotify automatically makes and adds to when you "heart" a song. Starting today, it could no longer play my "liked" songs....

  • Regular
  • Plan: Premium Country: USA   Device (echo dot)   At first, Alexa had no problem playing my "liked" songs on spotify. This is the list spotify automatically makes and adds to when you ...
  • MihailY
  • Moderator
  • 4202 Views
  • 11 replies
  • 2 likes
  • Other
  • 4202 Views
  • 11 replies
  • 2 likes

Superuser Contribution on Release Radar Playlist - remove songs from any device

in my playlist of Release Radar it's possible to remove the song that i don't like it, but if i remove from my mac i find it on my iphone the song always active and i need to remove it againI ask to be able to remove songs from one device and see the...

  • Newbie
  • in my playlist of Release Radar it's possible to remove the song that i don't like it, but if i remove from my mac i find it on my iphone the song always active and i need to remove it again I ask t...
  • AlejaR
  • Moderator
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot see the 'listen activity' from one of my friends (i do follow her)

So I can't see the listen activity from one of my friends, i have tried unfollowing her (and then following again). But nothing works, it might seem really stupid but we always look at what the other person is listening so i really want to be able to...

  • Visitor
  • So I can't see the listen activity from one of my friends, i have tried unfollowing her (and then following again). But nothing works, it might seem really stupid but we always look at what the other...
  • AlejaR
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Eu gostaria de saber, o que devo fazer, para aumentar os ouvintes do Spotif

Por favor, como aumentar o número de ouvintes, na Plataforma?Desde já, eu agradeço!Ivan OliverUm abraço!

  • Visitor
  • Por favor, como aumentar o número de ouvintes, na Plataforma? Desde já, eu agradeço! Ivan Oliver Um abraço!
  • Jose_M
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution My public playlist is not showing. Page Not found.

I have a public playlist that is followed by people. And suddenly from one night to the next it is not displayed in Spotify's search results, nor does it show up for the users that follow it. The sharing link does not work either. It does not appear ...

  • Casual Listener
  • I have a public playlist that is followed by people. And suddenly from one night to the next it is not displayed in Spotify's search results, nor does it show up for the users that follow it. The s...
  • kikopalomares
  • Casual Listener
  • 1024 Views
  • 2 replies
  • 0 likes
  • 1024 Views
  • 2 replies
  • 0 likes

Superuser Contribution déclarer un compte piraté

Bonjour, je viens de recevoir un mail m'indiquant que mon mail d'inscription qui est ***SNIP[moderator edit]SNIP*** a été modifié par ***SNIP[moderator edit]SNIP*** sauf que je ne suis pas à l'origine de ce changement. Merci de faire le nécessaire po...

  • Visitor
  • Bonjour, je viens de recevoir un mail m'indiquant que mon mail d'inscription qui est ***SNIP[moderator edit]SNIP*** a été modifié par ***SNIP[moderator edit]SNIP*** sauf que je ne suis pas à l'o...
  • Joan
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting a response from the podcast support email

Hi,I recently submitted a podcast via RSS-feed from Substack to Spotify and made the mistake of including a full song (that I have produced) in the test episode that I set up just to try the feed out. My podcast was promptly taken down from Spotify.I...

  • Casual Listener
  • Hi, I recently submitted a podcast via RSS-feed from Substack to Spotify and made the mistake of including a full song (that I have produced) in the test episode that I set up just to try the feed o...
  • Yoshi22
  • Casual Listener
  • 340 Views
  • 4 replies
  • 0 likes
  • Other
  • 340 Views
  • 4 replies
  • 0 likes

Superuser Contribution PS4 - Spotify Error :(

PlanPremiumCountryUS DevicePS4Operating SystemPS OS My Question or IssueI have installed and reinstalled Spotfy more than 4 times in my PS4 but every time I try opening it, or linking it, it will load and load and load, and after a couple of minutes ...

  • Visitor
  •   Plan Premium Country US   Device PS4 Operating System PS OS   My Question or Issue I have installed and reinstalled Spotfy more than 4 times in my PS4 but every time I tr...
  • Alex
  • Spotify Legend
  • 55747 Views
  • 11 replies
  • 3 likes
  • music
    PlayStation
    Sony
  • 55747 Views
  • 11 replies
  • 3 likes

Spotify TV Resolution not matching the TV Resolution

Why my spotify looks like 4 times bigger than my current resolution ? this happens from yesterday 14 Jan until now.I can't login because of this.My device is Chromecast with Google TV

  • Visitor
  • Why my spotify looks like 4 times bigger than my current resolution ? this happens from yesterday 14 Jan until now. I can't login because of this. My device is Chromecast with Google TV
  • bentpins
  • Casual Listener
  • 259 Views
  • 1 replies
  • 1 likes
  • 259 Views
  • 1 replies
  • 1 likes

I can’t listen one Album even if exist in Spotify

We have listened to the past in Romanian language Grădinița din Palat album "Rața creața cântăreața" but now even if it exists I can’t listen to it. I mentioned that I have Premium. I attach the link to the album Music : X6jHmNRGBk

  • Newbie
  • We have listened to the past in Romanian language Grădinița din Palat album "Rața creața cântăreața" but now even if it exists I can’t listen to it.   I mentioned that I have Premium.&nbsp...
  • Jose_M
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • music
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa doesn't play Spotify songs

All the configurations to Alexa plays spotify is ok, but It doesn't. I say "Alexa, play Irrepleaceble", and Alexa says "Irrepleaceble from Beyonce at Spotify" and them it goes mute. I talked to Amazon support and they said that the problem is in Spot...

  • Visitor
  • All the configurations to Alexa plays spotify is ok, but It doesn't. I say "Alexa, play Irrepleaceble", and Alexa says "Irrepleaceble from Beyonce at Spotify" and them it goes mute. I talked to Amazo...
  • AlejaR
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files not working

Plan: PremiumCountry: Canada Device(iPhone X, Macbook Air)Operating System(iOS 10) My Question or IssueA few months ago, I put in some local files and it worked. Yesterday, I tried to put in another song and it is not working. I refreshed the local f...

  • Visitor
  •   Plan: Premium Country: Canada   Device (iPhone X, Macbook Air) Operating System (iOS 10)   My Question or Issue A few months ago, I put in some local files and it worked. Y...
  • AlejaR
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • music
  • 161 Views
  • 1 replies
  • 0 likes

Why are some of my daily mixes missing?

I love the daily mixes and 1-3 are missing. I also do not like the one of the music genres for one of my existing daily mixes. How was I retrieve the missing mixes and change the genre I do not like?

  • Visitor
  • I love the daily mixes and 1-3 are missing. I also do not like the one of the music genres for one of my existing daily mixes. How was I retrieve the missing mixes and change the genre I do not like?
  • Taylith
  • Community Legend
  • 221 Views
  • 1 replies
  • 1 likes
  • 221 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music randomly pauses on Spotify app Chevy Infotainment system.

I have Spotify installed on my Chevy Infotainment system in my automobile. The music will randomly pause in the middle of a song every couple of songs. How aggravating.

  • Visitor
  • I have Spotify installed on my Chevy Infotainment system in my automobile. The music will randomly pause in the middle of a song every couple of songs. How aggravating.
  • Dian
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get Spotify to stop randomly skipping songs?

On mobile: Android phone, I have a playlist with like 70 songs in it that I play offline in shuffle. When i pause a song and then come back to spotify, it will have skipped through 2 songs of the playlist when i load the app again. This issue is kind...

  • Newbie
  • On mobile: Android phone, I have a playlist with like 70 songs in it that I play offline in shuffle. When i pause a song and then come back to spotify, it will have skipped through 2 songs of the pla...
  • Dian
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify connect problems since firmware update Heos 7 hs2

I own a pair of Denon Heos 7 hs2 speakers with spotify connect. Spotify has worked flawlessly over the past 5 years. Last week the speakers received a firmware update to version 2.71.410 and since then playback and track skip actions in the spotify a...

  • Regular
  • I own a pair of Denon Heos 7 hs2 speakers with spotify connect. Spotify has worked flawlessly over the past 5 years.  Last week the speakers received a firmware update to version 2.71.410 a...
  • Laserbaard
  • Regular
  • 1177 Views
  • 8 replies
  • 0 likes
  • Connect
    Denon
  • 1177 Views
  • 8 replies
  • 0 likes

Random error code

PlanFreeCountryAmerica DevicePS4Operating SystemLatest PS4 update My Question or IssueHello, my PS4 suddenly stopped working with Spotify. When I try to login to Spotify from my PS4 it gives me an error code. The problem is that the error code is ran...

  • Visitor
  • Plan Free Country America   Device PS4 Operating System Latest PS4 update   My Question or Issue Hello, my PS4 suddenly stopped working with Spotify. When I try to login to Spoti...
  • maudhoon
  • Casual Listener
  • 1509 Views
  • 3 replies
  • 4 likes
  • 1509 Views
  • 3 replies
  • 4 likes

Superuser Contribution Samsung Smart TV app no sound

PlanPremiumCountrySpain DeviceSamsung TV Model UE40MU6105 My Question or Issue The song plays on my tv but no sound comes out. The problem just started randomly from one day to the next. The Spotify app is the only app where this issue occurs so I do...

  • Visitor
  •   Plan Premium Country Spain   Device Samsung TV Model UE40MU6105    My Question or Issue   The song plays on my tv but no sound comes out. The problem just starte...
  • YTSwan
  • Visitor
  • 7765 Views
  • 5 replies
  • 1 likes
  • Samsung
  • 7765 Views
  • 5 replies
  • 1 likes

Superuser Contribution friend activity is not working

HI! Spotify is telling me to turn on activity to see and display music on friends activity feed, but I have everything toggled on, and still message is there. Having this problem for over a year.I did clean reinstall, restarting system, logged of and...

  • Casual Listener
  • HI! Spotify is telling me to turn on activity to see and display music on friends activity feed, but I have everything toggled on, and still message is there. Having this problem for over a year. ...
  • NH57
  • Newbie
  • 319 Views
  • 2 replies
  • 2 likes
  • 319 Views
  • 2 replies
  • 2 likes