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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

61454 Views

7 replies

4 likes

  • 61454 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

lilbearks

Visitor

38564 Views

215 replies

19 likes

Other
  • 38564 Views
  • 215 replies
  • 19 likes

Why the 2 versions of a song that merged split into 2 in global chart?

Jimin’s new song Like Crazy has been split in two versions in your global chart when both’s streams were combined the first day of the release, pls fix this bc it’s affecting the artist records and numbers

Visitor

Jimin’s new song Like Crazy has been split in two versions in your global chart when both’s streams were combined the first day of the release, pls fix this bc it’s affecting the artist records and n...

selenaab

Newbie

338 Views

1 replies

1 likes

  • 338 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution When a song ends it plays a whole different song that not in playlist

When ever I play a song It play a song that I never added to playlist even when I don't have Autoplay on.

Casual Listener

When ever I play a song It play a song that I never added to playlist even when I don't have Autoplay on.

Vasil

Moderator

634 Views

4 replies

0 likes

  • 634 Views
  • 4 replies
  • 0 likes

Superuser Contribution My podcasts episodes appears in wrong order

Hello , I got a podcast and its episodes appears in wrong orded. I would like to have them lined up from newest to oldest but they are orded from oldest to newest . I tried to switch account and device but the problem is still there.please fix it.pod...

Casual Listener

Hello , I got a podcast and its episodes appears in wrong orded. I would like to have them lined up from newest to oldest but they are orded from oldest to newest . I tried to switch account and devi...

Vasil

Moderator

910 Views

3 replies

0 likes

Connect
  • 910 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Android][Developer] Wrong Spanish translation - Free > Libre (Not Gratis)

Hi, when you use Spanish language and you go to Configuration - Storage there is a wrong translation: "Free" > "Gratis" and the correct one is "Libre". In english "Free" means both terms but in spanish "Gratis" and "Libre" have very different meaning...

Newbie

Hi, when you use Spanish language and you go to Configuration - Storage there is a wrong translation: "Free" > "Gratis" and the correct one is "Libre". In english "Free" means both terms but in sp...

MihailY

Moderator

398 Views

1 replies

1 likes

Android
Developer
  • 398 Views
  • 1 replies
  • 1 likes

Superuser Contribution Lost access to queue DJ took over.

Help! The DJ feature has replaced the queue button, can't clear queue or see what's in queue. This feels more like Pandora having a feature the seems impossible to remove. The idea is awesome but please make ot optional to use. After 7 years here thi...

Newbie

Help! The DJ feature has replaced the queue button, can't clear queue or see what's in queue. This feels more like Pandora having a feature the seems impossible to remove. The idea is awesome but ple...

LoriT1

Visitor

3266 Views

9 replies

0 likes

  • 3266 Views
  • 9 replies
  • 0 likes

Superuser Contribution Unable to process this card.

Hi, I can´t pay subscription to podcast by card. I have tested 2 cards of 2 local banks and virtual and physic card from Revolut but I get everytime this error text:Unable to process this card. Please double check your information and try again.All c...

Visitor

Hi,  I can´t pay subscription to podcast by card. I have tested 2 cards of 2 local banks and virtual and physic card from Revolut but I get everytime this error text: Unable to process this ca...

Wrzoo

Newbie

1695 Views

4 replies

2 likes

  • 1695 Views
  • 4 replies
  • 2 likes

Superuser Contribution Does anyone know why they charge me twice the monthly fee and then it takes many days to become prem

It bothers me that every month I am charged twice for the student plan as well as the fact that it takes days to give me access to the premium plan

Newbie

It bothers me that every month I am charged twice for the student plan as well as the fact that it takes days to give me access to the premium plan 

AlejaR

Moderator

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect not working with Sonos devices

Spotify connect is terribly buggy with any sonos devices. Not experiencing issues with chromecast devices.Problems:- When trying to connect to a Sonos device, it will immediately fail to connect- After multiple attempts (4+) it will finally connect b...

Casual Listener

Spotify connect is terribly buggy with any sonos devices. Not experiencing issues with chromecast devices. Problems: - When trying to connect to a Sonos device, it will immediately fail to connec...

jordanzimmerman

Regular

17241 Views

43 replies

2 likes

  • 17241 Views
  • 43 replies
  • 2 likes

Playlist name keeps getting removed for content policy

My playlist name keeps getting removed claiming it’s a content policy but the name is literally “soft French rap” I tried to contact support but no answer. I would like to fix this issue please

Visitor

My playlist name keeps getting removed claiming it’s a content policy but the name is literally “soft French rap” I tried to contact support but no answer. I would like to fix this issue please

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Playlists] Podcast episodes appeared in "This is ..." playlist

I don't listen to podcasts, and even if I were, I can't imagine a scenario where music and podcasts should be intermixed. So it's a little strange for me to start listening to a "This is " playlist and a few songs in be listening to a podcast, even i...

Casual Listener

I don't listen to podcasts, and even if I were, I can't imagine a scenario where music and podcasts should be intermixed. So it's a little strange for me to start listening to a "This is <artist&g...

Alex

Spotify Legend

489 Views

1 replies

0 likes

Playlists
  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution I share a playlist but the recipient can't access it.

I've created the playlist on Desktop (Mac).I've copied all the tracks into another playlist, and also tried sending as a collaborative playlist but no luck.

Casual Listener

I've created the playlist on Desktop (Mac). I've copied all the tracks into another playlist, and also tried sending as a collaborative playlist but no luck.

OscarDC

Moderator

3057 Views

8 replies

0 likes

  • 3057 Views
  • 8 replies
  • 0 likes

Superuser Contribution offliene mode samsung watch4 not working.

I have a question regarding the Samsung watch4, that this one when downloading songs to it to then listen to them in offline mode, they don't load and leaves me unable to use Spotify without my phone or some kind of connection.

Visitor

I have a question regarding the Samsung watch4, that this one when downloading songs to it to then listen to them in offline mode, they don't load and leaves me unable to use Spotify without my phone...

AlejaR

Moderator

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Ola boa tarde eu gostaria de saber como eu faço para soltar musicas no spot

Como consigo fazer upload de uma musica no spotify sem ser por uma distribuidora e como conseguir monetizar

Visitor

Como consigo fazer upload de uma musica no spotify sem ser por uma distribuidora e como conseguir monetizar

Bittencourt

Spotify Star

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sleep timer not working again

PlanPremiumCountryUSA DeviceiPhone 12 Operating systemiOS 16.3 My Question or IssueMy sleep timer no longer works when listening to podcasts.

Visitor

Plan Premium Country USA   Device iPhone 12  Operating system iOS 16.3   My Question or Issue My sleep timer no longer works when listening to podcasts. 

Lyubka

Moderator

598 Views

1 replies

0 likes

Other
  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution problème de musique

La musique associée au titre come me duele d'el varon de la bachata n'est pas la bonne. elle diffère de youtube/shazam ....

Visitor

La musique associée au titre come me duele d'el varon de la bachata n'est pas la bonne. elle diffère de youtube/shazam ....    

Lyubka

Moderator

250 Views

1 replies

0 likes

Music
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect did not work on Technisat multiroom speaker

I have two different wireless speakers from Technisat. I can't play Spotify on either of them. I have tried it with two different Android devices. Always the same result. The Spotify app shows the speakers but does not connect to them. Who knows the ...

Casual Listener

I have two different wireless speakers from Technisat. I can't play Spotify on either of them. I have tried it with two different Android devices. Always the same result. The Spotify app shows the sp...

Lyubka

Moderator

615 Views

3 replies

0 likes

  • 615 Views
  • 3 replies
  • 0 likes

Issues with browser player

If not playing music in the tab spotify is on, it gets stuck in loading

Visitor

If not playing music in the tab spotify is on, it gets stuck in loading

kaworu_bloodpaw

Roadie

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

O aplicativo não me deixa entrar em minha conta.

Eu já redefido minha senha umas duas vezes, porém não adianta, a aba nunca carrega, sempre fica dando erro de carregamento.

Visitor

Eu já redefido minha senha umas duas vezes, porém não adianta, a aba nunca carrega, sempre fica dando erro de carregamento.

Bittencourt

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes