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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 516 Views
  • 4 replies
  • 2 likes
  • Other
  • 516 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17164 Views
  • 8 replies
  • 1 likes
  • Other
  • 17164 Views
  • 8 replies
  • 1 likes

Superuser Contribution Can´t open app in iPhone.

Plan: PremiumCountry: Chile.Device: iPone 12Operating System: iOS 15.4.1I cant open the app in my phone, i have deleted the app, installed it again and nothing works, it just clashes when i try to open it. I don´t know what to do, please help me.Than...

  • Visitor
  • Plan: Premium Country: Chile. Device: iPone 12 Operating System: iOS 15.4.1 I cant open the app in my phone, i have deleted the app, installed it again and nothing works, it just clashe...
  • Yordan
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I play certain songs

I find an album or song I want and add it to my playlist but when i clickclick play a totally different song plays

  • Visitor
  • I find an album or song I want and add it to my playlist but when i clickclick play a totally different song plays
  • Nick242
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

Superuser Contribution Facebook Spotify Link Preview Not Working (Music Stories)

(Devices - using a desktop Mac and iPhone ) My Question or Issue My band has an EP and I want to share it on facebook using the preview player thing. However, whenever we share the link from Spotify (the album link), all we get is a white preview box...

Screen Shot 2019-02-11 at 10.14.37 PM.png Screen Shot 2019-02-11 at 10.18.54 PM.png
  • Newbie
  •   (Devices - using a desktop Mac and iPhone )   My Question or Issue   My band has an EP and I want to share it on facebook using the preview player thing. However, whenever ...
  • CarlosE
  • Moderator
  • 6458 Views
  • 12 replies
  • 0 likes
  • music
    Other
  • 6458 Views
  • 12 replies
  • 0 likes

Superuser Contribution Random people enter and edit my private Playlist. I don't like that.

We have a Playlist in our sportsteam which is private but shared with permission to be edited by the recipient. However during the last months several random unknown profiles have added tons of songs to our Playlist going so far that the name of the ...

  • Visitor
  • We have a Playlist in our sportsteam which is private but shared with permission to be edited by the recipient. However during the last months several random unknown profiles have added tons of songs...
  • Kiril
  • Moderator
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Previews for songs don't work

When i go to add songs to a playlist, there is no preview option. I have free Spotify, not a premium account, so previews should be available, however they are not

  • Newbie
  • When i go to add songs to a playlist, there is no preview option. I have free Spotify, not a premium account, so previews should be available, however they are not
  • Alex
  • Spotify Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Premium Subscription not recognized by myGoogle Mini speaker

Bought a “gift card” for a 3mo premium subscription. Loaded after shutting down and restarting both Google nest “Home” and Spotify Apps. Google Mini speaker still won’t recognize my Premium subscription even though my account shows I have a Premium a...

  • Visitor
  • Bought a “gift card” for a 3mo premium subscription. Loaded after shutting down and restarting both Google nest “Home” and Spotify Apps. Google Mini speaker still won’t recognize my Premium subscrip...
  • Elena
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Me

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • 847 Views
  • 0 replies
  • 0 likes
  • Discussion
  • 847 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Unable to post: "correct the highlighted errors and try again" but no errors shown

PlanPremiumCountryGermanyDeviceMacbook ProOperating SystemMacOSBrowserFirefoxMy Question or Issue I want to submit an idea. After having filled out everything (subject, post, tags, and chosen labels) and clicking "POST" my post is always rejected wit...

  • Roadie
  • Plan Premium Country Germany Device Macbook Pro Operating System MacOS Browser Firefox My Question or Issue   I want to submit an idea. After having filled out everything (subject, p...
  • Jeremy
  • Spotify Legend
  • 2756 Views
  • 6 replies
  • 4 likes
  • Other
  • 2756 Views
  • 6 replies
  • 4 likes

Superuser Contribution cerré mi cuenta y siguen haciendo cobros a mi tarjeta

porque se siguen haciendo cobros a mi tarjeta ,si cerre mi cuenta , en el correo me aparece que se realizo una compra con ese codigo

  • Visitor
  • porque se siguen haciendo cobros a mi tarjeta ,si cerre mi cuenta , en el correo me aparece que se realizo una compra con ese codigo 
  • Dian
  • Spotify Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Other
  • 141 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Clear play queue in web player

There is no way to clear the play queue in spotify web player: open.spotify.comThere should be a button to clear all the music in the queue next to the Queue.Platform: Mozilla FirefoxClient: Spotify Web Player (https://open.spotify.com)

  • Regular
  • There is no way to clear the play queue in spotify web player: open.spotify.com There should be a button to clear all the music in the queue next to the Queue. Platform: Mozilla Firefox Client: ...
  • murla
  • Regular
  • 1668 Views
  • 7 replies
  • 2 likes
  • 1668 Views
  • 7 replies
  • 2 likes

Superuser Contribution Why does my acct sometimes show my mother's echo Dot playing her music?

I open my Spotify account and sometimes it says it is playing music from my mother's echo Dot. We don't even live in the same house and the account is under my name.

  • Visitor
  • I open my Spotify account and sometimes it says it is playing music from my mother's echo Dot. We don't even live in the same house and the account is under my name.
  • Alex
  • Spotify Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancelé mi suscripción y ya se cobró, que hago para recibir reembolso?

el día de hoy se hizo el cobro a mi tarjeta pero acabo de cancelar el servicio y solicitar el reembolso

  • Visitor
  • el día de hoy se hizo el cobro a mi tarjeta pero acabo de cancelar el servicio y solicitar el reembolso
  • Jeremy
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is the album "12 Songs From Hell..." by Red Beast no longer available?

The album has been available to stream for years and a fan recently pointed out that they could not access it or find it in the search.

  • Visitor
  • The album has been available to stream for years and a fan recently pointed out that they could not access it or find it in the search.
  • Yordan
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't watch or listen to podcast

The podcasts do not appear anywhere. I look for them and the podcast section does not appearPlease help.PlanFree/PremiumCountryVenezuela DeviceMacbook Pro 2020 & xiaomi note 9 Operating System My Question or Issue

  • Newbie
  • The podcasts do not appear anywhere. I look for them and the podcast section does not appear Please help. Plan Free/Premium Country Venezuela  DeviceM acbook Pro 2020 & xiaomi note 9&...
  • Elena
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • Other
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Download Automatically Deleted

I'm having an issue with downloaded podcasts automatically deleting the download just a few minutes into listening to it. For example, I download a podcast for a long drive then if I stop the podcast when I stop off for coffee somewhere and the podca...

  • Visitor
  • I'm having an issue with downloaded podcasts automatically deleting the download just a few minutes into listening to it. For example, I download a podcast for a long drive then if I stop the podcast...
  • AndresM
  • Spotify
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I canceled premium 3x and have still been Charge for the last four months

I have deactivated my premium subscription three times now and I’ve still been charged every month for the last four months. I want a refund

  • Casual Listener
  • I have deactivated my premium subscription three times now and I’ve still been charged every month for the last four months. I want a refund
  • Amberlynn0346
  • Casual Listener
  • 155 Views
  • 2 replies
  • 0 likes
  • 155 Views
  • 2 replies
  • 0 likes