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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Other (Podcasts, Partners, etc.)

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7146 Views
  • 49 replies
  • 6 likes
  • Other
  • 7146 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19131 Views
  • 9 replies
  • 2 likes
  • Other
  • 19131 Views
  • 9 replies
  • 2 likes

Can not clear que

I added an album with 30 songs on my que yesterday. They are repeated in my que. I currently have 80 songs in my que. When I go to delete each one from que, the count remains the same. This is ridiculous. It is 2022, add a clear cache button. Spendin...

  • Visitor
  • I added an album with 30 songs on my que yesterday. They are repeated in my que. I currently have 80 songs in my que. When I go to delete each one from que, the count remains the same. This is ridicu...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify going crazy

PlanPremiumCountryArgentinaDeviceSamsung A51Operating System My Question or IssueComencé a seguir una playlist que se llama sleep. Desde que comencé a seguirla spotify Se reproduce automáticamente por la noche con canciones de esa playlist.. la deje ...

  • Visitor
  •   Plan Premium Country Argentina Device Samsung A51 Operating System   My Question or Issue Comencé a seguir una playlist que se llama sleep. Desde que comencé a seguirla spotify ...
  • Jeremy
  • Spotify Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 262 Views
  • 1 replies
  • 0 likes

Unable to Log In to Spotify Live with Primary Account

PlanPremiumCountryUnited StatesDevicemoto g power (XT2165DL)Operating SystemAndroid 11 My Question or IssueI was invited to a Fan's First event scheduled for tomorrow morning. I was told to download Spotify Live to access it. I downloaded the app and...

  • Regular
  • Plan Premium Country United States Device moto g power (XT2165DL) Operating System Android 11   My Question or Issue I was invited to a Fan's First event scheduled for tomorrow morning...
  • SaintSupernal
  • Regular
  • 478 Views
  • 6 replies
  • 0 likes
  • Other
  • 478 Views
  • 6 replies
  • 0 likes

Superuser Contribution I have a different interface compared to my friends

My problem is when sharing a song on Instagram stories the interface is different compared to that of some friends. The title of the song is not centered with the photo of the album and the name of the song and the artist is large. This doesn't happe...

  • Visitor
  • My problem is when sharing a song on Instagram stories the interface is different compared to that of some friends. The title of the song is not centered with the photo of the album and the name of t...
  • Yordan
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution No display of genres

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Spotify doesn't display genres of music even when the internet is connected and strong since last 3 days . It jus...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Spotify doesn't display genre...
  • Dian
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • music
    Samsung
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotfy Connect not picking up all Sonos Devices

PlanFree/PremiumCountry DeviceiPhone, Android adn Windows devicesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am unable to connect to one of my Sonos rooms with any devices in Spotify but I can play through the Sonos ...

  • Regular
  • Plan Free/Premium Country   Device iPhone, Android adn Windows devices Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am unable to connect ...
  • Alex
  • Spotify Legend
  • 637 Views
  • 6 replies
  • 2 likes
  • Connect
  • 637 Views
  • 6 replies
  • 2 likes

Superuser Contribution Spotify not listed inside Alexa App (worked for years, now cannot link services)

PlanSpotify PremiumCountryAustriaDevicePixel 3Operating SystemAndroid My Question or IssueI´ve had spotify premium running on several echo devices for years without a problem. Since my kids were often "stealing" spotify via echo devices at home while...

  • Casual Listener
  • Plan Spotify Premium Country Austria Device Pixel 3 Operating System Android   My Question or Issue I´ve had spotify premium running on several echo devices for years without a pro...
  • OscarDC
  • Moderator
  • 685 Views
  • 3 replies
  • 0 likes
  • Other
  • 685 Views
  • 3 replies
  • 0 likes

Superuser Contribution Artist account seem to be hacked!

My Question or Issue Boyzones Spotify account is postning some very weird new music that is clearly not them. I think their account has bern hacked.

  • Casual Listener
  •   My Question or Issue  Boyzones Spotify account is postning some very weird new music that is clearly not them. I think their account has bern hacked.      
  • Jeremy
  • Spotify Legend
  • 574 Views
  • 2 replies
  • 0 likes
  • music
  • 574 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify app on LG WebOS some bug and issues

Please Spotify do something on Spotify for WebOs LG ! The cover don't match with the song and screensaver is broken ! Thank you so much. Last update 23/11/2021....

  • Music Fan
  • Please Spotify do something on Spotify for WebOs LG ! The cover don't match with the song and screensaver is broken ! Thank you so much. Last update 23/11/2021....
  • 5E8
  • Music Fan
  • 1715 Views
  • 8 replies
  • 0 likes
  • App & Features
  • 1715 Views
  • 8 replies
  • 0 likes

Superuser Contribution Can't enable "download over cellular data" onGalaxy Watch 4

I have a Galaxy Watch 4 with LTE. I have been unable to download a Playlist unless connected to WiFi. I have gone into the Spotify settings and tried to enable "download over cellular data" but the button is greyed out and will not move when I try to...

  • Casual Listener
  • I have a Galaxy Watch 4 with LTE.   I have been unable to download a Playlist unless connected to WiFi.   I have gone into the Spotify settings and tried to enable "download over ...
  • Jeremy
  • Spotify Legend
  • 750 Views
  • 2 replies
  • 0 likes
  • 750 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast is suddenly gone

i was listening to a podcast and halfway through playing it, it just stopped and the page would just show: refresh please. Now I can’t find the show anymore and the account that published the podcast is also gone. I tried restarting the app and findi...

  • Casual Listener
  • i was listening to a podcast and halfway through playing it, it just stopped and the page would just show: refresh please. Now I can’t find the show anymore and the account that published the podcast...
  • AlejaR
  • Moderator
  • 412 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 412 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle is set as default for every artist

Everytime I go to an artist and click one of their songs it defaults to having shuffle turned on. This happens if I click the big green play button as well as when I just click on an individual song (e.g. clicking on the first song under 'popular') I...

  • Casual Listener
  • Everytime I go to an artist and click one of their songs it defaults to having shuffle turned on. This happens if I click the big green play button as well as when I just click on an individual song ...
  • NnnnnH
  • Casual Listener
  • 1486 Views
  • 12 replies
  • 4 likes
  • music
    Other
  • 1486 Views
  • 12 replies
  • 4 likes

Wrong album tracks

As I was listening to an album on Spotify Premium, I kept hearing "Do you want more metal?!!! Check out [album name] coming Sept 2006!!" on every track of the album. Is there a way to hear the album without that intro or was that put on there intenti...

  • Casual Listener
  • As I was listening to an album on  Spotify Premium, I kept hearing "Do you want more metal?!!! Check out [album name] coming Sept 2006!!" on every track of the album. Is there a way to hear the ...
  • Ubdu
  • Newbie
  • 669 Views
  • 6 replies
  • 0 likes
  • 669 Views
  • 6 replies
  • 0 likes

[iOS][Partnership] Spotify codes in our premium boxes

We plan to launch a brand with Spotify codes engraved or sticked on premium glass tiles. We are the only ones capable of producing dimensions that are required by your Spotify codes guidelines.Also we have an amazing business plan that makes money to...

  • Visitor
  • We plan to launch a brand with Spotify codes engraved or sticked on premium glass tiles. We are the only ones capable of producing dimensions that are required by your Spotify codes guidelines. Also...
  • OscarDC
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • iOS
    Partnership
  • 228 Views
  • 1 replies
  • 0 likes

[Community][Podcasts] Geo- Blocking : unlocking the video streaming in certain areas

I'm not sure why would podcasts' videos would be blocked in some regions (in my case in Mongolia).It's a bit frustrating to have this limitation. Any ideas on how we can unlock these limitations?

  • Visitor
  • I'm not sure why would podcasts' videos would be blocked in some regions (in my case in Mongolia). It's a bit frustrating to have this limitation.  Any ideas on how we can unlock these limitat...
  • OscarDC
  • Moderator
  • 321 Views
  • 1 replies
  • 0 likes
  • Podcasts
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify codes

So, I wanted to make a spotify code keychain (with a playlist on it) for a friend. Does the playlist have to be public on my account for the code to work for them? Or do they get automatic access with the code?

  • Newbie
  • So, I wanted to make a spotify code keychain (with a playlist on it) for a friend. Does the playlist have to be public on my account for the code to work for them? Or do they get automatic access w...
  • Yordan
  • Moderator
  • 307 Views
  • 1 replies
  • 0 likes
  • music
  • 307 Views
  • 1 replies
  • 0 likes

How to break up a playlist into smaller ones

I've been trying to click and drag over a large selection of tracks to break apart the 3000+ track playlsit into smaller ones of 500, but to no avail. Any suggestions?

  • Casual Listener
  • I've been trying to click and drag over a large selection of tracks to break apart the 3000+ track playlsit into smaller ones of 500, but to no avail. Any suggestions?
  • Père_Castor
  • Visitor
  • 10095 Views
  • 2 replies
  • 2 likes
  • Other
  • 10095 Views
  • 2 replies
  • 2 likes

Oi meu nome é leandro suo novo por aqui

Gostaria de saber se tem como ouvir musica na alexa e no celular ao mesmo tempo , porque quando fiz a assinatura do Spotify recebi uma mensagem q eu podia convidar 7 pessoas e convidei ela ouvem i eu só na alexa ou só no celular quando a mulher esta ...

  • Visitor
  • Gostaria de saber se tem como ouvir musica na alexa e no celular ao mesmo tempo  , porque  quando fiz a assinatura do Spotify recebi uma mensagem q eu podia convidar 7 pessoas e convidei el...
  • Bittencourt
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Favorite Artists

Why are artists that I haven't listened to yet showing up on my favorite artists section?

  • Casual Listener
  • Why are artists that I haven't listened to yet showing up on my favorite artists section?
  • Amayy
  • Spotify Star
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Playlists] Opt out of “radio based on”

Give us the option to opt out of the “radio based on” suggestions for our personal playlists. I make playlists for a reason and would like to just listen to the songs that are already on the playlist without having to skip a bunch of times.

  • Visitor
  • Give us the option to opt out of the “radio based on” suggestions for our personal playlists. I make playlists for a reason and would like to just listen to the songs that are already on the playlist...
  • Yordan
  • Moderator
  • 253 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 253 Views
  • 1 replies
  • 0 likes