Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • nephetes
  • Visitor
  • 23921 Views
  • 134 replies
  • 14 likes
  • Other
  • 23921 Views
  • 134 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 22940 Views
  • 9 replies
  • 2 likes
  • Other
  • 22940 Views
  • 9 replies
  • 2 likes

Can't access any options in settings

Hi there, When using Spotify web player, I can't access all of the tool/options that are usually listed in settings. I can only change the language settings.I can't access settings to turn on private mode, adjust quality of music, time between songs ...

  • Newbie
  • Hi there,   When using Spotify web player, I can't access all of the tool/options that are usually listed in settings.  I can only change the language settings. I can't access settings ...
  • CanvasHater
  • Visitor
  • 2578 Views
  • 6 replies
  • 0 likes
  • settings
    Web Player
  • 2578 Views
  • 6 replies
  • 0 likes

Superuser Contribution Fullscreen on podcast aren't working

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueI am having an issue where not only the "theater mode" option for podcasts are missing, but also when I attempt to go full screen mode, it displays only the "lyrics...

  • Newbie
  • Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue I am having an issue where not only the "theater mode" option for podcasts are missing, ...
  • Yordan
  • Moderator
  • 371 Views
  • 1 replies
  • 1 likes
  • Other
  • 371 Views
  • 1 replies
  • 1 likes

Superuser Contribution Xbox volume mixer not working

Xbox Spotify has this built in slider that will progressively lower game audio to better hear Spotify music and vice versa. It stopped working like 30 minutes ago and is driving me crazy. No matter what the slider is set to it won't lower the game vo...

  • Visitor
  • Xbox Spotify has this built in slider that will progressively lower game audio to better hear Spotify music and vice versa. It stopped working like 30 minutes ago and is driving me crazy. No matter w...
  • SpinosaurusEnjoyer
  • Visitor
  • 1656 Views
  • 5 replies
  • 1 likes
  • 1656 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify removing my track despite me doing nothing wrong

Hi, I have just received an email from Distrokid informing me that my track has been removed due to artificial streaming activity. I have not paid or sanctioned any such services. I have had two incidents when I noticed I had been added to dodgy play...

  • Music Fan
  • Hi,   I have just received an email from Distrokid informing me that my track has been removed due to artificial streaming activity. I have not paid or sanctioned any such services.   I...
  • Yvo_Kok
  • Newbie
  • 2632 Views
  • 10 replies
  • 2 likes
  • Other
  • 2632 Views
  • 10 replies
  • 2 likes

Solved!!Superuser Contribution How to play a video podcast on iOS?

PlanPremiumCountryGermanyDeviceiPhone 16 ProOperating SystemiOS 18.4 My Question or Issue How can I switch from Audio to video podcast in the iOS app? I‘m trying to watch this video podcast, however, there seems to be no option to switch from Audio t...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 16 Pro Operating System iOS 18.4   My Question or Issue   How can I switch from Audio to video podcast in the iOS app?  I‘m tryin...
  • Ein-Tim
  • Casual Listener
  • 383 Views
  • 2 replies
  • 0 likes
  • Other
  • 383 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify On Firestick and Soundbar

PlanPremiumDeviceAmazon Firestick 4kJBL Soundbar 580Samsung TV smart My Question or IssueI use my Firestick On a regular hdmi port on TV, and the soundbar is plugged on the HDMI/ARC. All apps get sound ok, except for Spotify. If the music has a video...

  • Visitor
  •   Plan Premium Device Amazon Firestick 4k JBL Soundbar 580 Samsung TV smart   My Question or Issue I use my Firestick On a regular hdmi port on TV, and the soundbar is plugged on t...
  • Ivelina
  • Moderator
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video Ads not playing

PlanFreeCountryUnited KingdomDeviceiPad (6th Generation)Operating SystemiPadOS 15 My Question or IssueThe video ads I get are not playing automatically, I have tried restarting my device, logging out and back in on the app and restarting the app yet ...

  • Newbie
  •   Plan Free Country United Kingdom Device iPad (6th Generation) Operating System iPadOS 15   My Question or Issue The video ads I get are not playing automatically, I have tried ...
  • Ivelina
  • Moderator
  • 308 Views
  • 1 replies
  • 0 likes
  • Other
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rediscover stopped working

I've been connected to Spotify Rediscover for 2 years and recently (over a month ago but I only saw it two weeks ago) it stopped creating new playlists. I checked to see if it disconnected but it didn't. I also disconnected manually and reconnected, ...

  • Newbie
  • I've been connected to Spotify Rediscover for 2 years and recently (over a month ago but I only saw it two weeks ago) it stopped creating new playlists. I checked to see if it disconnected but it did...
  • selvagn
  • Regular
  • 1594 Views
  • 7 replies
  • 5 likes
  • 1594 Views
  • 7 replies
  • 5 likes

Superuser Contribution Songs louder in left ear

On spotify the left ear is louder, happens both on phone and on my pc. This issue is exclusive to spotify, no other platform has this issue for me. When I switch to mono audio, the problem fixes itself. I'd much prefer to not keep my settings to mono...

  • Casual Listener
  • On spotify the left ear is louder, happens both on phone and on my pc. This issue is exclusive to spotify, no other platform has this issue for me. When I switch to mono audio, the problem fixes itse...
  • Aluba
  • Visitor
  • 1307 Views
  • 3 replies
  • 0 likes
  • 1307 Views
  • 3 replies
  • 0 likes

Remove all devices

I need to remove all devices on which I have downloaded songs**bleep**

  • Newbie
  • I need to remove all devices on which I have downloaded songs **bleep**
  • Amay
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Comments possible

Hello,I have the problem that I can no longer comment on podcasts. A friend has the same problem.As a test, I created a new account. There, I get a comment field displayed for the same podcast, same episode.Tested each time in the Android app. Accord...

2024-08-06 23.40.13.jpg Screenshot_2024-08-06-23-39-34-876_com.spotify.music-edit.jpg
  • Casual Listener
  • Hello, I have the problem that I can no longer comment on podcasts. A friend has the same problem. As a test, I created a new account. There, I get a comment field displayed for the same podcast, s...
  • mallebla
  • Visitor
  • 2996 Views
  • 9 replies
  • 2 likes
  • Other
  • 2996 Views
  • 9 replies
  • 2 likes

Superuser Contribution Adding episodes after migrant of previous episodes from Spotify to Sportify for Creators

Hi there I have just imported my Funkee Career episodes into "Creator"and have a new episode to add though no indication on how to add an additional episode other than me advising of the previous RSS feed where my podcasts were hosted. To be honest I...

  • Visitor
  •   Hi there   I have just imported my Funkee Career episodes into "Creator"and have a new episode to add though no indication on how to add an additional episode other than me advisi...
  • MihailY
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • Other
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast clip doesn't show up in Spotify

In our audio only podcast Sinuhe-sessiot (published via Spotify for Creators) we have uploaded a video clip and attached it to an episode of ours. The clip, however, is nowhere to be found on Spotify, neither mobile or laptop while browsing the said ...

  • Casual Listener
  • In our audio only podcast Sinuhe-sessiot (published via Spotify for Creators) we have uploaded a video clip and attached it to an episode of ours. The clip, however, is nowhere to be found on Spotify...
  • MihailY
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • Other
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Customizing artist profile not working

Plan Free Country Italy Device Lenovo laptop Operating System Windows11 My Question or Issue Hello, Hello, This question relates to Spotify for artists, but I understood from a previous post that it can be posted here. 1) We have a band called Jug Ba...

  • Newbie
  • Plan Free Country Italy Device Lenovo laptop Operating System Windows11   My Question or Issue   Hello,    Hello, This question relates to Spotify for ...
  • Vasil
  • Moderator
  • 490 Views
  • 1 replies
  • 0 likes
  • Other
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution music pauses on my phone and pc

i go to take a shower normally use spotify on my phone connected to a speaker to listen some music, but this time it start pausing every idk 15 secs so i try to switch wifi to my phone internet, reinstall the app and dont work, then i was on my pc so...

  • Casual Listener
  • i go to take a shower normally use spotify on my phone connected to a speaker to listen some music, but this time it start pausing every idk 15 secs so i try to switch wifi to my phone internet, rein...
  • MihailY
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio quality settings on TV player

PlanPremium DuoDeviceTV PhilipsOperating SystemAndroid My Question or IssueI would like to set the audio quality on TV player to maximum, but there is no setting allowed at all (why is that??).I am listening from TV digital output to my HIFI, so I wo...

  • Casual Listener
  • Plan Premium Duo Device TV Philips Operating System Android   My Question or Issue I would like to set the audio quality on TV player to maximum, but there is no setting allowed at all (...
  • 31su4v3w7vga5szd5jmo
  • Newbie
  • 5046 Views
  • 7 replies
  • 3 likes
  • Other
    Philips
    TV
  • 5046 Views
  • 7 replies
  • 3 likes

Superuser Contribution I pitched a 2nd song by mistake

I pitched a song about a month ago set to be released tomorrow. I pitched a 2nd song to prepare a follow up and the 1st pitch was deleted. Will I lose a spot on the release radar for the first song submitted? I didn't realize you cannot pitch 2 songs...

  • Casual Listener
  • I pitched a song about a month ago set to be released tomorrow. I pitched a 2nd song to prepare a follow up and the 1st pitch was deleted. Will I lose a spot on the release radar for the first song s...
  • Novy
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • Other
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Issue with the Web Player skipping tracks on multiple devices

I did not encounter any error messages, it just play random songs on the playlist when using the web browser version of Spotify. I never encountered this back then until 2 weeks ago. I never noticed it since I mostly listen on my app from my phone.

  • Newbie
  • I did not encounter any error messages, it just play random songs on the playlist when using the web browser version of Spotify. I never encountered this back then until 2 weeks ago. I never noticed ...
  • MihailY
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback gets paused if Bluetooth headset is connected with multiple devices simultaneously

Hi everyone, We're seeing reports that the Spotify app keeps pausing audio whenever there are multiple devices connected to the same Bluetooth headset and the app is open on at least one of the connected devices. Special thanks to @growlybeard who pr...

  • Moderator
  • Moderator
  • Hi everyone,   We're seeing reports that the Spotify app keeps pausing audio whenever there are multiple devices connected to the same Bluetooth headset and the app is open on at least one o...
  • m5g99behemoth
  • Visitor
  • 53162 Views
  • 130 replies
  • 71 likes
  • Bluetooth Multipoint
  • 53162 Views
  • 130 replies
  • 71 likes