Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrchopshop
  • Casual Listener
  • 5630 Views
  • 40 replies
  • 6 likes
  • Other
  • 5630 Views
  • 40 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18775 Views
  • 9 replies
  • 2 likes
  • Other
  • 18775 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution can I reset the applications algorithm?

Hi! For some time my son is using my phone with spotify to listen to his favorite songs. Now I'm planning to create his own account and get my spotify back. How can I reset the memory/algorithm of the application to get my "taste" back or (worst case...

  • Casual Listener
  • Hi! For some time my son is using my phone with spotify to listen to his favorite songs. Now I'm planning to create his own account and get my spotify back. How can I reset the memory/algorithm of th...
  • Lanxon
  • Casual Listener
  • 14595 Views
  • 4 replies
  • 0 likes
  • 14595 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playback stops automatically on Amazon echo device

Plan/PremiumCountryUkDeviceAmazon echo dot My Question or Issuehello, we use a specific white noise track for our daughter to sleep. For a while now, when we play this on repeat only through our echo dot device, it will stop after a few repeats and r...

  • Newbie
  • Plan /Premium Country Uk Device Amazon echo dot    My Question or Issue hello,  we use a specific white noise track for our daughter to sleep. For a while now, when we play th...
  • Lumpingronic
  • Regular
  • 784 Views
  • 19 replies
  • 1 likes
  • Other
  • 784 Views
  • 19 replies
  • 1 likes

Superuser Contribution Spotify takes over play/pause button on Amazon Fire cube

PlanPremiumCountryUSDeviceFire Cube and LG tvOperating SystemFire os Whenever I use Spotify on my firecube it takes over the play/pause button on other apps. After using spotify, I exit, and then go to another app, say Netflix, Hulu, or Prime, but if...

  • Casual Listener
  • Plan Premium Country US Device Fire Cube and LG tv Operating System Fire os  Whenever I use Spotify on my firecube it takes over the play/pause button on other apps.&nbsp...
  • Evident911
  • Visitor
  • 4408 Views
  • 17 replies
  • 0 likes
  • Other
  • 4408 Views
  • 17 replies
  • 0 likes

Superuser Contribution Playing a song from "search in playlist" only plays songs that show up on the search

Long title, I know, but this issue Is quite annoying. When using "search in playlist" or "filter" to look for a specific song, lets say a song that has the word "hey" in it, you get a reduced list of only the songs that have "hey" in them, lets say t...

  • Casual Listener
  • Long title, I know, but this issue Is quite annoying.    When using "search in playlist" or "filter" to look for a specific song, lets say a song that has the word "hey" in it, you get a ...
  • Itchito
  • Visitor
  • 5788 Views
  • 17 replies
  • 12 likes
  • 5788 Views
  • 17 replies
  • 12 likes

Superuser Contribution “exclusive episodes for subscribers” feed card NOT showing up for all users in our podcast community

We have a podcast hosted on megaphone, and we use the optional exclusive episodes playlist to port our paywalled Patreon content into Spotify. I can see this option on my regular Spotify account, but some of our users cannot. Is this something that w...

  • Visitor
  • We have a podcast hosted on megaphone, and we use the optional exclusive episodes playlist to port our paywalled Patreon content into Spotify.    I can see this option on my regular Spoti...
  • Dessi
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • Other
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing Podcasts to other providers

When I shared my podcast with Apple Podcasts only 4 episodes out of 22 appear to be available, is this because the other episodes contain music or because they were recorded using the Spotify for Podcasters app and the files are not recognised by App...

  • Casual Listener
  • When I shared my podcast with Apple Podcasts only 4 episodes out of 22 appear to be available, is this because the other episodes contain music or because they were recorded using the Spotify for Pod...
  • MickyC73
  • Casual Listener
  • 298 Views
  • 4 replies
  • 0 likes
  • Connect
  • 298 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcast won't play or download

PlanPremiumCountryBelgiumDevicePixel 6Operating SystemAndroid 14 My Question or IssueI started listening to a new podcast and downloaded the first 2 episodes, no problem. This morning i downloaded episode 3 and 4. Episode 3 played for 10 minutes, and...

  • Casual Listener
  •   Plan Premium Country Belgium Device Pixel 6 Operating System Android 14   My Question or Issue I started listening to a new podcast and downloaded the first 2 episodes, no prob...
  • andrewtate
  • Newbie
  • 520 Views
  • 6 replies
  • 1 likes
  • Other
  • 520 Views
  • 6 replies
  • 1 likes

ABSURD amount of advertisements on podcasts

PlanPremiumCountryBrazil My Question or Issue We all know that ads on podcasts are a HUGE nuisance, which could be easily solved by playing them only for free users, as happens today with music.After all, I pay the premium precisely so I don't have t...

  • Newbie
  •   Plan Premium Country Brazil   My Question or Issue   We all know that ads on podcasts are a HUGE nuisance, which could be easily solved by playing them only for free users,...
  • untilthen
  • Regular
  • 212 Views
  • 1 replies
  • 2 likes
  • Other
  • 212 Views
  • 1 replies
  • 2 likes

I hear ads while listening to podcasts.

The name of the thing that I'm listening changes to ,,ad" and I hear an ad. I'm not paying premium to get ads, cmon guys. Please switch it off on my account

  • Visitor
  • The name of the thing that I'm listening changes to ,,ad" and I hear an ad. I'm not paying premium to get ads, cmon guys. Please switch it off on my account
  • untilthen
  • Regular
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Advertising with podcasts more often

PlanPremiumCountrySG DeviceiPhone14Operating SystemiOS My Question or IssueI have noticed out stream advertising on some podcast while I am a premium member.I am not talking about plugs read by the podcast host, but commercials before, during and aft...

  • Visitor
  • Plan Premium Country SG   Device iPhone14 Operating System iOS   My Question or Issue I have noticed out stream advertising on some podcast while I am a premium member. I am not...
  • untilthen
  • Regular
  • 119 Views
  • 2 replies
  • 0 likes
  • Other
  • 119 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why iam I paying a premium app and still have all the adds

Iam paying for something i don’t get and it will be great as iam on a metal heathal plan,like to talk to someone not a text about this

  • Visitor
  • Iam paying for something i don’t get and it will be great as iam on a metal heathal plan,like to talk to someone not a text about this
  • untilthen
  • Regular
  • 117 Views
  • 2 replies
  • 0 likes
  • 117 Views
  • 2 replies
  • 0 likes

Solved!! Non-explicit (nor inappropriate) song is unplayable

PlanFreeCountryUSADeviceDELL LaptopOperating SystemChrome (Web browser) My Question or IssueI have a song in one of my playlists (Candle Queen by Ghost and Pals & Silver Chord Music) that is unplayable now when it was playable previously. I'm not sur...

  • Regular
  • Plan Free Country USA Device DELL Laptop Operating System Chrome (Web browser)   My Question or Issue I have a song in one of my playlists (Candle Queen by Ghost and Pals & Silver ...
  • osornios
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Other
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Localização de origem

Solicitei envio do meu single para as playlists e pediram pra confirmar localização de origem do artista ,coloquei minha cidade mas não carrega as opções e não me permite avançar para a próxima etapa ,verifiquei minha internet e tentei em outras plat...

  • Visitor
  • Solicitei envio do meu single para as playlists e pediram pra confirmar localização de origem do artista ,coloquei minha cidade mas não carrega as opções e não me permite avançar para a próxima etapa...
  • AntonioCarlosPinto
  • Visitor
  • 335 Views
  • 5 replies
  • 1 likes
  • 335 Views
  • 5 replies
  • 1 likes

Superuser Contribution How to listen offline to a shared playlist on Spotify Kids?

Hello, I would like my son to be able to listen to the songs from a playlist that I shared with him, without the need for the internet.There is the option to put the heart icon on the songs and send them to favorites, but when we listen to a song fro...

  • Regular
  • Hello, I would like my son to be able to listen to the songs from a playlist that I shared with him, without the need for the internet. There is the option to put the heart icon on the songs and s...
  • BreezyE21
  • Visitor
  • 2370 Views
  • 8 replies
  • 7 likes
  • 2370 Views
  • 8 replies
  • 7 likes

Superuser Contribution Spotify Connect with Ethernet and Local Files

Hi everyone,I'm new to the Spotify App so I have a few questions.1/ Can I use Spotify to cast to my speakers via Ethernet?2/ Can I cast Local files via Spotify Connect?

  • Casual Listener
  • Hi everyone, I'm new to the Spotify App so I have a few questions. 1/ Can I use Spotify to cast to my speakers via Ethernet? 2/ Can I cast Local files via Spotify Connect?  
  • AlejaR
  • Moderator
  • 224 Views
  • 3 replies
  • 0 likes
  • Other
    Sonos
  • 224 Views
  • 3 replies
  • 0 likes

Superuser Contribution Introducing a Private Listening Mode to Prevent Algorithmic Influence

Hello Spotify Team,I would like to propose the introduction of a “Private Listening Mode” on Spotify. The main idea is to allow users to listen to music without it influencing the recommendations and algorithmic suggestions on their account.Often, wh...

  • Visitor
  • Hello Spotify Team, I would like to propose the introduction of a “Private Listening Mode” on Spotify. The main idea is to allow users to listen to music without it influencing the recommendations a...
  • Yordan
  • Moderator
  • 111 Views
  • 1 replies
  • 1 likes
  • 111 Views
  • 1 replies
  • 1 likes