Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

AShipley

Visitor

28323 Views

152 replies

14 likes

Other
  • 28323 Views
  • 152 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23841 Views

9 replies

2 likes

Other
  • 23841 Views
  • 9 replies
  • 2 likes

Superuser Contribution How to get the full version of a published podcast episode

I uploaded a published hour long podcast episode from Lisbyn, and it is showing as an eight minute episode in my Catalog. Is that a Lisbyn problem or Spotify? And what is the easiest fix to get the full episode?

Visitor

I uploaded a published hour long podcast episode from Lisbyn, and it is showing as an eight minute episode in my Catalog. Is that a Lisbyn problem or Spotify? And what is the easiest fix to get the f...

Elena

Moderator

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I play specific artists?

I like to listen to my favorite artists alone, without any other artists playing. But when I leave, and then reopen the Spotify app, all of the artists I like to specifically listen to alone don't play (key word *ALL*). I can't listen to Zotiyac, or ...

Casual Listener

I like to listen to my favorite artists alone, without any other artists playing. But when I leave, and then reopen the Spotify app, all of the artists I like to specifically listen to alone don't pl...

Fak33r

Casual Listener

291 Views

2 replies

0 likes

  • 291 Views
  • 2 replies
  • 0 likes

when I delay the reproduction

Hola! when I delay the reproduction of a song in the desktop app, change to the next song. I try to uninstall and install again

Visitor

Hola! when I delay the reproduction of a song in the desktop app, change to the next song. I try to uninstall and install again

184 Views

0 replies

0 likes

  • 184 Views
  • 0 replies
  • 0 likes

Superuser Contribution The 'getting started' button on Spotify's promo card page is not working.

I am a registered Spotify artist and I would like to promote my page and music on social media. A promo card seemed like a good idea but the 'getting started' link does not work either on my laptop or phone

Visitor

I am a registered Spotify artist and I would like to promote my page and music on social media. A promo card seemed like a good idea but the 'getting started' link does not work either on my laptop o...

Dian

Spotify Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Create collaborator for playlist WITHOUT notification

I know it is possible but I don‘t know how: I want someone to be collaborator of a playlist but without sending her an invitation via massenger or similar as it‘s supposed to be a surprise. Anybody can help?? Thank you!!Michel

Casual Listener

I know it is possible but I don‘t know how: I want someone to be collaborator of a playlist but without sending her an invitation via massenger or similar as it‘s supposed to be a surprise. Anybody c...

MihailY

Moderator

428 Views

1 replies

0 likes

Other
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Connect] Connect to a device / “Unavailable to Control”

PlanPremiumCountryJapanDeviceiMac, iPad, AppleTV, LINN DSMOperating SystemmacOS (12.1), iPadOS 15.2.1, AppleTV, LINN DSMMy Question or IssueI have two Spotify Connect-enabled devices, one is an AppleTV and the other is a LINN DSM.When I look at the S...

Regular

Plan Premium Country Japan Device iMac, iPad, AppleTV, LINN DSM Operating System macOS (12.1), iPadOS 15.2.1, AppleTV, LINN DSM My Question or Issue I have two Spotify Connect-enabled device...

ucchi1

Regular

7539 Views

23 replies

0 likes

Connect
  • 7539 Views
  • 23 replies
  • 0 likes

Superuser Contribution "Song downloaded" icon not showing in albums

PlanPremiumCountrySwedenDeviceSamsung Galaxy 21+, Samsung Galaxy 9Operating SystemAndroid My Question or IssueWhen im searching for new music i like going through albums of artists i already like and i've noticed the "song downloaded" icon aren't sho...

Newbie

Plan Premium Country Sweden Device Samsung Galaxy 21+, Samsung Galaxy 9 Operating System Android   My Question or Issue When im searching for new music i like going through albums of a...

Lyubka

Moderator

337 Views

1 replies

0 likes

Samsung
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution NEED URL/LINK FOR "SPIRIT OF CHRIST (TODAY)" by CHRISTOPHER CURTIS DRIVER

I NEED THIS SPEIFIC LINK TO PUT INTO A CURATIR'S WEBSITE TO HAVE MY MUSIC HEARD. HOW DO I RECOVER THE LINK FOR MY SONG??

Visitor

I NEED THIS SPEIFIC LINK TO PUT INTO A CURATIR'S WEBSITE TO HAVE MY MUSIC HEARD. HOW DO I RECOVER THE LINK FOR MY SONG??

Dian

Spotify Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removing unavailable podcast

PlanFreeCountryAustralia DeviceMac/iPadOperating SystemiOS My Question or IssueI'm trying to unfollow/delete a podcast that is showing up as an error/unavailable. I used to follow this podcast before but I think I have unfollowed it a while. However,...

Casual Listener

Plan Free Country Australia   Device Mac/iPad Operating System iOS   My Question or Issue I'm trying to unfollow/delete a podcast that is showing up as an error/unavailable. I us...

AlejaR

Moderator

1401 Views

2 replies

1 likes

Other
  • 1401 Views
  • 2 replies
  • 1 likes

Superuser Contribution spotify won't remember that i played specific podcast episodes

When I open up spotify with the windows app, linux app, in my web browser, on an android, wherever, episode 81 of a specific podcast always appears right under the "Good Afternoon/Evening/etc" greeting. I have already listened to episode 81, but it a...

Casual Listener

When I open up spotify with the windows app, linux app, in my web browser, on an android, wherever, episode 81 of a specific podcast always appears right under the "Good Afternoon/Evening/etc" greeti...

Lyubka

Moderator

381 Views

3 replies

0 likes

  • 381 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can I record my playlist onto a thumb drive?

I have created a playlist for a funeral service, and I want to share it with people who will not attend the service. I would like to record the playlist on a couple of thumb drives so I can mail them. Can I do this?

Visitor

I have created a playlist for a funeral service, and I want to share it with people who will not attend the service. I would like to record the playlist on a couple of thumb drives so I can mail them...

AlejaR

Moderator

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Podcast disappeared

PlanPremiumCountrySwedenDeviceDesktop Windows 10, Samsung Galaxy S21Operating SystemWindows 10, Android My Question or IssueOne day one specific podcast I listen to just disappeard, it's not in my libary and I can't search for it, it's like it never ...

Visitor

  Plan Premium Country Sweden Device Desktop Windows 10, Samsung Galaxy S21 Operating System Windows 10, Android    My Question or Issue One day one specific podcast I liste...

218 Views

0 replies

0 likes

Other
  • 218 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can not use gift code

I have gift code from Norstat Panel. I tired to use it but I get this note "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service" I didn't use it for sure - what should I do?

Visitor

I have gift code from Norstat Panel. I tired to use it but I get this note "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service" I didn't use it for sure...

Yordan

Moderator

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you play songs from Spotify when you have purchased a music license?

We are a funeral home that has purchased a music license through the ICCFA (International Cemetery, Cremation & Funeral Association) which offers music licensing with ASCAP, BMI and SESAC. We need a streaming service that will enable us to play singl...

Visitor

We are a funeral home that has purchased a music license through the ICCFA (International Cemetery, Cremation & Funeral Association) which offers music licensing with ASCAP, BMI and SESAC. We nee...

Yordan

Moderator

832 Views

1 replies

0 likes

  • 832 Views
  • 1 replies
  • 0 likes

Superuser Contribution My DUO plan doesn't work, cannot use it while my wife is using it.

This is bothersome, and annoying that I have to rely on community members instead of a non-existent customer service option for an answer. Wife joined a year ago, paying for DUO, established as DUO partners, cannot use app simultaneously. Drag.

Visitor

This is bothersome, and annoying that I have to rely on community members instead of a non-existent customer service option for an answer. Wife joined a year ago, paying for DUO, established as DUO p...

Yordan

Moderator

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

payment load

Why i haven't received the code via Phone number on my globe sim?

Visitor

Why i haven't received the code via Phone number on my globe sim?

215 Views

0 replies

0 likes

  • 215 Views
  • 0 replies
  • 0 likes

Superuser Contribution I did a guest on another artist song and now appears on my profile

Hi! I am an artist an I was featured on another artist song, but the song appeared to be on my spotify page like it was written by me (and not as a guest artist) So I tried to tell Spotify that 'another's artist music was listed on my profile' and Sp...

Visitor

Hi! I am an artist an I was featured on another artist song, but the song appeared to be on my spotify page like it was written by me (and not as a guest artist) So I tried to tell Spotify that 'an...

Yordan

Moderator

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes