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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 2064 Views
  • 19 replies
  • 6 likes
  • Other
  • 2064 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17745 Views
  • 8 replies
  • 2 likes
  • Other
  • 17745 Views
  • 8 replies
  • 2 likes

Solved!!Superuser Contribution Crossfade not working on playlists downloaded to Garmin VA4S

Hi All, I have crossfade setup on my playlists, and it works fine when streaming to a local bluetooth speaker. I also have Gapless Playback turned on. However, the crossfade does NOT work on those same playlists when playing them on my Garmin Vivoact...

  • Regular
  • Hi All,   I have crossfade setup on my playlists, and it works fine when streaming to a local bluetooth speaker. I also have Gapless Playback turned on. However, the crossfade does NOT wo...
  • Fruitcake76
  • Regular
  • 748 Views
  • 4 replies
  • 0 likes
  • Other
  • 748 Views
  • 4 replies
  • 0 likes

30 minutes ad free music still not working

Started Spotify and selected a Playlist. 3 advertisements played before giving me the click now for 30 minutes of ad free music. After that ad, 4 more advertisements played, 3 video and 1 audible. Then 2 songs played followed by 3 ads, all audible. 1...

  • Newbie
  • Started Spotify and selected a Playlist.  3 advertisements played before giving me the click now for 30 minutes of ad free music. After that ad, 4 more advertisements played, 3 video and 1 audib...
  • 312 Views
  • 0 replies
  • 1 likes
  • App & Features
  • 312 Views
  • 0 replies
  • 1 likes

Superuser Contribution Internet speed drop

Hello everyone!So, I just started to use spotify and right of the bat I notice my internet connection was super slow. At first, I thought it was a coincidence but I run a little test. I started an online speed test to see how it affected my speed and...

  • Newbie
  • Hello everyone! So, I just started to use spotify and right of the bat I notice my internet connection was super slow. At first, I thought it was a coincidence but I run a little test. I started an ...
  • ZoneWalkerDK
  • Newbie
  • 3403 Views
  • 4 replies
  • 1 likes
  • Connect
    Other
  • 3403 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Spotify keeps logging out on Playstation

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I keep having to login to Spotify on my Playstation whenever I restart after putting it to s...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Pearcie17
  • Casual Listener
  • 6494 Views
  • 4 replies
  • 0 likes
  • PlayStation
  • 6494 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution My profile picture doesn't show up on my artist page

I uploaded my profile pictures to Spotify For Artists but the picture doesn't show up when I search my page on SpotifyInstead, It shows the album cover of my latest release.CountryIsraelDeviceThis problem occurs both on Desktop and the mobile app

  • Visitor
  • I uploaded my profile pictures to Spotify For Artists but the picture doesn't show up when I search my page on Spotify Instead, It shows the album cover of my latest release. Country Israel Devic...
  • Eni
  • Moderator
  • 22109 Views
  • 5 replies
  • 1 likes
  • music
    Other
  • 22109 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify does not sync witj Shazam

PlanPremiumDeviceWindows/Android I have about 255 Shazams but around 200 on Spotifi, so it seems they do not sunc anymore. Haven't changed any setting; how to resolve?

  • Newbie
  • Plan Premium Device Windows/Android   I have about 255 Shazams but around 200 on Spotifi, so it seems they do not sunc anymore. Haven't changed any setting; how to resolve?  
  • asciiM0
  • Roadie
  • 8229 Views
  • 7 replies
  • 0 likes
  • Connect
  • 8229 Views
  • 7 replies
  • 0 likes

[Connect] Yamaha RX-V 673 AV-Receivers issue

Hi I have Yamaha AV Receiver RX-V673, have been trying to have it linked to Spotify-Connect Premium to no success.Wondering the receiver is not compactable or am just doing something stupid? Any help or tutorial on this is much appreciated, thank you...

  • Visitor
  • Hi  I have Yamaha AV Receiver RX-V673, have been trying to have it linked to Spotify-Connect Premium to no success. Wondering the receiver is not compactable or am just doing something stupid?...
  • 834 Views
  • 0 replies
  • 0 likes
  • Connect
  • 834 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlists like Daily Drive and The Get Up skip all the podcasts

PlanPremiumCountryUSDeviceGalaxy A20Operating SystemAndroid 10 My Question or IssueWhen I try to listen to a playlist like Daily Drive or The Get Up with Music and Podcasts it skips all the podcasts. The podcasts are shown in the queue but they do no...

  • Regular
  • Plan Premium Country US Device Galaxy A20 Operating System Android 10   My Question or Issue When I try to listen to a playlist like Daily Drive or The Get Up with Music and Podcasts i...
  • MafeG
  • Spotify Legend
  • 1344 Views
  • 4 replies
  • 1 likes
  • Samsung
  • 1344 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution community.spotify.com significantly slower on Opera GX

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 11 My Question or IssueI've just entered the community and have found that the community.spotify.com website runs slower on Opera GX in comparison to other software such as Firefox. It e...

  • Casual Listener
  • Plan Premium Country United Kingdom Device PC Operating System Windows 11   My Question or Issue I've just entered the community and have found that the community.spotify.com website r...
  • Xenia
  • Moderator
  • 1418 Views
  • 2 replies
  • 0 likes
  • Other
  • 1418 Views
  • 2 replies
  • 0 likes

Superuser Contribution Samsung Watch App full of bugs (Gear S3 / Gear Sport / Galaxy Watch)

PlanPremiumCountry Tested in Germany and Sweden (as if that would make a difference...)DeviceSamsung Gear Sport (tested), Samsung Gear S3, Samsung Galaxy Watch (there are threads describing these problems for these devices as well, but the search on ...

  • Music Fan
  • Plan Premium Country  Tested in Germany and Sweden (as if that would make a difference...) Device Samsung Gear Sport (tested), Samsung Gear S3, Samsung Galaxy Watch (there are threads descr...
  • trntbl2109
  • Regular
  • 8135 Views
  • 27 replies
  • 19 likes
  • Samsung
  • 8135 Views
  • 27 replies
  • 19 likes

Superuser Contribution 30 mins ad free not working

PlanFreeCountryAustraliaDeviceAll devices incl. web player, mobile app, etc.Operating SystemLatest IOS, latest android system My Question or IssueThe 30 min free ads isn't working for me (and it never has). I watch the video in full, I never skip out...

  • Casual Listener
  •   Plan Free Country Australia Device All devices incl. web player, mobile app, etc. Operating System Latest IOS, latest android system   My Question or Issue The 30 min free ads ...
  • jeffbbbarnett
  • Casual Listener
  • 8690 Views
  • 14 replies
  • 9 likes
  • Other
  • 8690 Views
  • 14 replies
  • 9 likes

Superuser Contribution Session : Sorry, couldn't find that

I use spotify on iPhone and laptop.PlanPremiumCountryThailandDeviceiPhoneSE1Operating SystemiOS14.4 My Question or Issueexcuse me, i’m having problem about using spotify group session. I can’t join my friend session and no one can join mine too. It j...

  • Newbie
  • I use spotify on iPhone and laptop. Plan Premium Country Thailand Device iPhoneSE1 Operating System iOS14.4   My Question or Issue excuse me, i’m having problem about using spotify gr...
  • MafeG
  • Spotify Legend
  • 915 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 915 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify friends connect/find without facebook

I used to have facebook so I did manage to add someone to my spotify friends list. Now I don't have facebook and am not allowed to go on social media (or my wife will go psycho & throw a tantrum and send me spiraling to no mans land). Anyway, I have ...

  • Casual Listener
  • I used to have facebook so I did manage to add someone to my spotify friends list.   Now I don't have facebook and am not allowed to go on social media (or my wife will go psycho & throw a...
  • MafeG
  • Spotify Legend
  • 1141 Views
  • 1 replies
  • 0 likes
  • Other
  • 1141 Views
  • 1 replies
  • 0 likes

[Android][Podcasts] Smaller skip buttons for podcasts

Problem: when listening to podcasts in the android app I often skip to the next episode by accident because the main buttons are skip forward and skip back. This is very annoying if I just want to go 15 sec further to skip some advertisement or liste...

  • Newbie
  • Problem: when listening to podcasts in the android app I often skip to the next episode by accident because the main buttons are skip forward and skip back. This is very annoying if I just want to go...
  • 249 Views
  • 0 replies
  • 0 likes
  • Android
    Podcasts
  • 249 Views
  • 0 replies
  • 0 likes

Spotify Connect, Onkyo TX-NR686 and subwoofer

Hi,I was wandering if anyone know how to get my subwoofer active when using Spotify Connect on my Onkyo TX-MR686 When I use the bluetooth connection to stream the music from the Spotify-app on my phone, the subwoofer is active (Dolby 2.1), but if I u...

  • Regular
  • Hi, I was wandering if anyone know how to get my subwoofer active when using Spotify Connect on my Onkyo TX-MR686   When I use the bluetooth connection to stream the music from the Spotify-ap...
  • 580 Views
  • 0 replies
  • 0 likes
  • Connect
    Onkyo
  • 580 Views
  • 0 replies
  • 0 likes

How about you guys make an easily accessible bug reporter in app?

Even when submitting this, I got the error "oops something went wrong", which appears to be the case of text being too long.Please make a "submit a bug report" action to the app as it's tedious to go around looking for where to report those. And not ...

  • Casual Listener
  • Even when submitting this, I got the error "oops something went wrong", which appears to be the case of text being too long. Please make a "submit a bug report" action to the app as it's tedious t...
  • JCMVenom
  • Casual Listener
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Partnership] Business

Hi I have a business enquiry I am the owner of trackrunner music production company in Australia, I would like to see if Spotify would like to become a business partner.

  • Visitor
  • Hi I have a business enquiry I am the owner of trackrunner music production company in Australia, I would like to see if Spotify would like to become a business partner.
  • CarlosE
  • Moderator
  • 519 Views
  • 1 replies
  • 0 likes
  • Partnership
  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player][Other] Commercial volume

Why doesn't Spotify match the volume of the commercials to the volume of the other content? I'm not paying for the premium service. That ain't happening. I'll just listen to my music collection. But if I am willing to sit through the commercials, why...

  • Visitor
  • Why doesn't Spotify match the volume of the commercials to the volume of the other content? I'm not paying for the premium service. That ain't happening. I'll just listen to my music collection. But ...
  • Novy
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • Other
    Web Player
  • 191 Views
  • 1 replies
  • 0 likes

Upcoming Changes to your Spotify Account

My Question or Issue just got an email with that heading. Here is the part that I am confused about and wondered if anyone else received a similar email. I am not responding to the embedded links. "Starting August 04, 2021, we'll be upgrading our sys...

  • Regular
  •     My Question or Issue just got an email with that heading. Here is the part that I am confused about and wondered if anyone else received a similar email. I am not responding to the em...
  • Telouse
  • Regular
  • 4650 Views
  • 9 replies
  • 0 likes
  • Connect
  • 4650 Views
  • 9 replies
  • 0 likes