Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 11534 Views
  • 8 replies
  • 0 likes
  • Other
  • 11534 Views
  • 8 replies
  • 0 likes

I cannot have 30 minutes of uninterrupted listening although I have watched the advertisements

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cannot have 30 minutes of uninterrupted listening even though I have watched the ads. A few...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I canno...
  • 653 Views
  • 0 replies
  • 1 likes
  • Samsung
  • 653 Views
  • 0 replies
  • 1 likes

Cannot play some (download) songs on Sonos

PlanPremiumCountrySwitzerlandDeviceHuawai P20pro, Samsung Tab AOperating SystemAndroid 9 My Question or IssueWhen I want to play a downloaded song on my mobile device it works, but if I want to connect to Sonos it does not connect. If I already play ...

  • Visitor
  • Plan Premium Country Switzerland Device Huawai P20pro, Samsung Tab A Operating System Android 9   My Question or Issue When I want to play a downloaded song on my mobile device it work...
  • 627 Views
  • 0 replies
  • 0 likes
  • SONOS
  • 627 Views
  • 0 replies
  • 0 likes

"I can't play Spotify on that device"

We recently received an Echo Auto. We have a premium student Spotify account. I was able to connect my phone to the Echo Auto just fine and use it with Spotify. However, when I connected my wife's phone and try to use Spotify, Alexa says, "I can't pl...

  • Casual Listener
  • We recently received an Echo Auto. We have a premium student Spotify account. I was able to connect my phone to the Echo Auto just fine and use it with Spotify. However, when I connected my wife's ph...
  • anthony_bird
  • Newbie
  • 3885 Views
  • 3 replies
  • 4 likes
  • Android
    Other
  • 3885 Views
  • 3 replies
  • 4 likes

Any URL brings back to Home

I use to browse on spotify using url and Spotify IDs. For instance, I search on DuckDuckGo the name of a song with I'm Feeling Ducky, then it starts the song automatically. Since today, it doesn't work anymore. Any clue why?

  • Casual Listener
  • I use to browse on spotify using url and Spotify IDs. For instance, I search on DuckDuckGo the name of a song with I'm Feeling Ducky, then it starts the song automatically. Since today, it doesn't wo...
  • 991 Views
  • 0 replies
  • 0 likes
  • Other
  • 991 Views
  • 0 replies
  • 0 likes

Music stops periodically in Xbox one app

PlanPremiumCountryCanada DeviceXbox One My Question or Issue Last few days I'm finding that I'll start a playlist in the Spotify app, songs will be playing and then suddenly after a few songs (~15-20 mins or so?) sound in the app will stop. Songs are...

  • Newbie
  • Plan Premium Country Canada   Device Xbox One   My Question or Issue   Last few days I'm finding that I'll start a playlist in the Spotify app, songs will be playing and then...
  • 468 Views
  • 0 replies
  • 1 likes
  • Music
  • 468 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Spotify web Player not working on Firefox

I'm having this message each time i open Spotify web player on Firefox, for now 3 weeks.Basically it says that a problem has occured and i need to reload the page. That doesn't fix anything. Actually 2 weeks ago, reloading the page 5-20 times would f...

error.png
  • Regular
  • I'm having this message each time i open Spotify web player on Firefox, for now 3 weeks. Basically it says that a problem has occured and i need to reload the page. That doesn't fix anything. ...
  • user-removed
  • Not applicable
  • 18267 Views
  • 8 replies
  • 0 likes
  • Other
  • 18267 Views
  • 8 replies
  • 0 likes

Superuser Contribution JBL Link 20 will not play spotify playlists

I have 3 Google Home Speakers, a JBL Link 20 and a non-premium Spotify Account. If I ask my Google Home speakers to play my Spotify playlists it will play them. If I ask the JBL Link 20 to play the same Spotify playlists it will not. The JBL Link 20 ...

  • Casual Listener
  • I have 3 Google Home Speakers, a JBL Link 20 and a non-premium Spotify Account.  If I ask my Google Home speakers to play my Spotify playlists it will play them.  If I ask the JBL Link 20 t...
  • exkiwi
  • Newbie
  • 4500 Views
  • 4 replies
  • 0 likes
  • Other
  • 4500 Views
  • 4 replies
  • 0 likes

set up multiple spotify accounts witth Alexa Echo

PlanPremiumUSA DeviceAlexa Echo How to set up multiple Spotify accounts under Premium plan to use Alexa Echo so that each account owner can ask Alexa to play his/her own playlist?

  • Visitor
  • Plan Premium USA   Device Alexa Echo   How to set up multiple Spotify accounts under Premium plan to use Alexa Echo so that each account owner can ask Alexa to play his...
  • 492 Views
  • 0 replies
  • 1 likes
  • Other
  • 492 Views
  • 0 replies
  • 1 likes

Playstation 4 L1 and R1 (other shortcuts)

PlanPremiumCountry EnglandDeviceGoogle Pixel 3Operating SystemPlaystation 4 My Question or Issue What has happened to the shortcuts as they no longer work, mainly care about L1 and R1 and Triangle that allowed you to skip, repeat and pause/play your ...

  • Visitor
  • Plan Premium Country  England Device Google Pixel 3 Operating System Playstation 4   My Question or Issue  What has happened to the shortcuts as they no longer work, mainly c...
  • Gideon_Moriarty
  • Casual Listener
  • 1582 Views
  • 1 replies
  • 1 likes
  • PS4
  • 1582 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlists/albums do not seamlessly loop

PlanPremiumCountryCanadaDevicePC / iPhone 7Operating SystemWindows 10 / iOS 12 My Question or IssueWhen I listen to tracks in an album/playlist, they play seamlessly and there's no gap between when one ends and another starts. When I try to loop the ...

  • Newbie
  • Plan Premium Country Canada Device PC / iPhone 7 Operating System Windows 10 / iOS 12   My Question or Issue When I listen to tracks in an album/playlist, they play seamlessly and ther...
  • PavlovsSon
  • Regular
  • 1598 Views
  • 2 replies
  • 2 likes
  • Music
  • 1598 Views
  • 2 replies
  • 2 likes

[Yamaha] Cannot connect to a/v receiver

PlanPremiumCountryPHDevice(Mi MIX, notebook Asus, receiver Yamaha RX-A2050)Operating System(Android Oreo, Windows 7) My Question or Issue[Yamaha] Cannot connect to a/v receiverSuddenly Spotify stopped to connect to a/v receiver. It worked fine for 1/...

  • Visitor
  • Plan Premium Country PH Device (Mi MIX, notebook Asus, receiver Yamaha RX-A2050) Operating System (Android Oreo, Windows 7)   My Question or Issue [Yamaha] Cannot connect to a/v r...
  • 697 Views
  • 0 replies
  • 3 likes
  • Other
  • 697 Views
  • 0 replies
  • 3 likes

Solved!!Superuser Contribution Application not available for WebOs 2.2

PlanFree/PremiumCountry BrazilDeviceTV LG 40LF6350Operating SystemWebOS TV 2.2 My Question or Issue Why Spotify application is not available yet for this device? If may be converted or modified for running on this device? I really miss this app. I us...

  • Casual Listener
  • Plan Free/Premium Country  Brazil Device TV LG 40LF6350 Operating System WebOS TV 2.2  My Question or Issue   Why Spotify application is not available yet for this device? If...
  • jeff-parker
  • Regular
  • 5219 Views
  • 4 replies
  • 1 likes
  • Connect
  • 5219 Views
  • 4 replies
  • 1 likes

Superuser Contribution Sudden volume changes

I think this is a problem with Spotify and not my computer, but suddenly I'm having problems with the volume. I'm using the web version (Chrome) on an iMac desktop. I'll be listening with earphones, with the volume set on Spotify at about 70% and all...

  • Casual Listener
  • I think this is a problem with Spotify and not my computer, but suddenly I'm having problems with the volume. I'm using the web version (Chrome) on an iMac desktop. I'll be listening with earphones, ...
  • luchau2
  • Visitor
  • 579 Views
  • 2 replies
  • 1 likes
  • Other
  • 579 Views
  • 2 replies
  • 1 likes

Stream Xbox through Xbox companion windows 10 Spotify stops music when game starts

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 624 Views
  • 0 replies
  • 0 likes
  • Connect
    Music
    Other
  • 624 Views
  • 0 replies
  • 0 likes

Solved!! Google Home Mini Offer Failed

My Question or IssueWhen I went to check out to get my Google Home Mini, the Google store said there was an error and to try again later. But now if I try to go through the process again, the Google store says, "Unfortunately, we couldn't add that to...

  • Casual Listener
  • My Question or Issue When I went to check out to get my Google Home Mini, the Google store said there was an error and to try again later. But now if I try to go through the process again, the Googl...
  • herroashree
  • Casual Listener
  • 943 Views
  • 2 replies
  • 0 likes
  • Other
  • 943 Views
  • 2 replies
  • 0 likes

Spotify Stuck on a song, won't play that song or anything else

PlanPremiumCountryUnited StatesDeviceiPhone 10, Apple Watch, Google Home Mini, PCOperating SystemiOS 13.2.2, Watch iOS 6.1, Windows 10 My Question or IssueI was playing the Guilty Pleasures playlist this morning on the Spotify desktop software and af...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 10, Apple Watch, Google Home Mini, PC Operating System iOS 13.2.2, Watch iOS 6.1, Windows 10   My Question or Issue I was playing the G...
  • simpleporcelain
  • Casual Listener
  • 371 Views
  • 1 replies
  • 0 likes
  • Other
  • 371 Views
  • 1 replies
  • 0 likes

Solved!! No playlists, can't search or add favorites on web player

PlanPremiumCountryUSADeviceChrome, firefox, all browsersOperating SystemWindows 10My Question or IssueNone of my playlists are present. Search results in an "oops" error. When selecting add to favorites, it does not reflect in my favorites.

  • Casual Listener
  • Plan Premium Country USA Device Chrome, firefox, all browsers Operating System Windows 10 My Question or Issue None of my playlists are present. Search results in an "oops" error. When selec...
  • pennstatephil
  • Casual Listener
  • 672 Views
  • 1 replies
  • 0 likes
  • WP
  • 672 Views
  • 1 replies
  • 0 likes

Lil Peep song stolen, released by other artist

My Question or IssueWhile on Discover Weekly, I heard “Witchblades” by Lil Peep & Lil Tracy, (which has [to my knowledge] only been uploaded on SoundCloud and YouTube) except it was released to Spotify by an artist by the name of “Bunk 15 GANG”. This...

  • Newbie
  • My Question or Issue While on Discover Weekly, I heard “Witchblades” by Lil Peep & Lil Tracy, (which has [to my knowledge] only been uploaded on SoundCloud and YouTube) except it was released to...
  • 645 Views
  • 0 replies
  • 0 likes
  • Other
  • 645 Views
  • 0 replies
  • 0 likes

I can't embed my playlist into my SquareSpace website!

PlanPremiumCountryUSAMy Question or IssueI really just want to embed my monthly playlist on my SquareSpace site and they have an option to embed but none of the links from Spotify work. I have tried all three "Copy" options under "Share" including "C...

Screen Shot 2019-11-01 at 5.17.24 PM.png Screen Shot 2019-11-01 at 5.18.00 PM.png
  • Newbie
  • Plan Premium Country USA My Question or Issue I really just want to embed my monthly playlist on my SquareSpace site and they have an option to embed but none of the links from Spotify work. I h...
  • FreyaCatherine
  • Visitor
  • 3884 Views
  • 1 replies
  • 0 likes
  • Music
  • 3884 Views
  • 1 replies
  • 0 likes

Volume omhoog

Het volume van mijn Marantz receiver gaat zonder aanleiding steeds flink omhoog. Ik gebruik Spotify met de app op Samsung S9.

  • Visitor
  • Het volume van mijn Marantz receiver gaat zonder aanleiding steeds flink omhoog. Ik gebruik Spotify met de app op Samsung S9.
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes