Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7035 Views
  • 49 replies
  • 6 likes
  • Other
  • 7035 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19100 Views
  • 9 replies
  • 2 likes
  • Other
  • 19100 Views
  • 9 replies
  • 2 likes

Superuser Contribution Broken link on investors page

CountryUSDeviceWeb My Question or Issuehttps://investors.spotify.com/ -> scroll down to the footer -> "Gift" link leading to https://www.spotify.com/us/purchase/ecards/ shows the 404 page. (Doesn't really affect me at all just wanted to point it out)

  • Regular
  • Country US Device Web   My Question or Issue https://investors.spotify.com/ -> scroll down to the footer -> "Gift" link leading to https://www.spotify.com/us/purchase/ecard...
  • Eni
  • Moderator
  • 225 Views
  • 1 replies
  • 0 likes
  • Other
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! An option to view History/log of songs you've listened to

Ever been at a party or a gathering and someone queued a song on your spotify that you really liked? Only for it to dissapear before you can figure out what song that was? On youtube there is a Log option where you can go back and watch those funny c...

  • Casual Listener
  • Ever been at a party or a gathering and someone queued a song on your spotify that you really liked? Only for it to dissapear before you can figure out what song that was? On youtube there is a Log o...
  • Jᴀᴄᴋ
  • Roadie
  • 412 Views
  • 3 replies
  • 0 likes
  • Other
  • 412 Views
  • 3 replies
  • 0 likes

Superuser Contribution Alexa alarms playing incorrect songs

PlanPremiumCountryUnited StatesDeviceAmazon Echo SpotOperating SystemFire OS 5.5.4.9 My Question or IssueWhen setting a music alarm, instead of playing the specified song when the alarm goes off, it plays whatever I was playing last. (This might be A...

  • Regular
  • Plan Premium Country United States Device Amazon Echo Spot Operating System Fire OS 5.5.4.9   My Question or Issue When setting a music alarm, instead of playing the specified song whe...
  • CarlosE
  • Moderator
  • 1343 Views
  • 1 replies
  • 2 likes
  • music
  • 1343 Views
  • 1 replies
  • 2 likes

Transfer my playlist

Hello, I'm wondering if I can transfer my KKBOX playlists to Spotify? Is this possible?

  • Newbie
  • Hello, I'm wondering if I can transfer my KKBOX playlists to Spotify? Is this possible?
  • jackgray
  • Casual Listener
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts taking up half screen.

I don't want to listent to podcasts Spotify. I don't get why you put them on my home in the first place, so I have to scroll to find my music? What's the point in that? A lot of people clearly said that they want to remove podcasts completely from th...

  • Casual Listener
  • I don't want to listent to podcasts Spotify. I don't get why you put them on my home in the first place, so I have to scroll to find my music? What's the point in that?   A lot of people cl...
  • CarlosE
  • Moderator
  • 261 Views
  • 1 replies
  • 1 likes
  • Other
    Samsung
  • 261 Views
  • 1 replies
  • 1 likes

Superuser Contribution Lyrics

Love the Lyrics feature! It however shows a blank space when it doesn’t detect English words. Was listening to a Punjabi song “Lover - Diljit Dosanjh “, and saw blank spaces. probably a good idea to hide the button if there are incomplete lyrics.

  • Visitor
  • Love the Lyrics feature! It however shows a blank space when it doesn’t detect English words. Was listening to a Punjabi song “Lover - Diljit Dosanjh “, and saw blank spaces.  probably a go...
  • MafeG
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Add please possibility to copy name of songs and artists, and their albums

Sometimes I want to learn about this track or artists in Google but I can't because typing everything manually is often inconvenient, and if there are hieroglyphs, then it becomes completely impossible for me. I nothed in such musical service as Band...

  • Regular
  • Sometimes I want to learn about this track or artists in Google but I can't because typing everything manually is often inconvenient, and if there are hieroglyphs, then it becomes completely impossib...
  • 163 Views
  • 0 replies
  • 0 likes
  • Other
  • 163 Views
  • 0 replies
  • 0 likes

Auto adding songs and creating "Next from:" queue

It is so frustrating! After whatever I add to queue, the desktop app still add some additional songs and create "Next from:" section. I do not want it. After the app play last song from queue I want nothing, silence, no indication of suggested songs ...

  • Casual Listener
  • It is so frustrating! After whatever I add to queue, the desktop app still add some additional songs and create "Next from:" section. I do not want it. After the app play last song from queue I w...
  • 482 Views
  • 0 replies
  • 2 likes
  • Other
  • 482 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution How to re-trigger in-app notification?

PlanPremiumCountryJPDeviceiPhone 12 ProOperating SystemiOS15 My Question or IssueI accidentally checked an in-app notification to share the 2021 wrapped tease story to instagram and dismiss it. Is there any way that I can immediately re-trigger this ...

  • Casual Listener
  • Plan Premium Country JP Device iPhone 12 Pro Operating System iOS15   My Question or Issue I accidentally checked an in-app notification to share the 2021 wrapped tease story to instag...
  • MafeG
  • Spotify Legend
  • 3353 Views
  • 1 replies
  • 1 likes
  • Other
  • 3353 Views
  • 1 replies
  • 1 likes

Why everything is - Radio Edit and - Original Mix on Spotify?

Hi, just curious. Is there anything behind Spotify with tags? Why it prefers - Radio Edit instead of (Radio Edit) or - Original Mix instead of (Original Mix) It feels like standard is to use ( and ) when Spotify prefers a dash? Just like this.

  • Roadie
  • Hi, just curious. Is there anything behind Spotify with tags?   Why it prefers - Radio Edit instead of (Radio Edit)  or - Original Mix instead of (Original Mix)   It fe...
  • 228 Views
  • 0 replies
  • 0 likes
  • Other
  • 228 Views
  • 0 replies
  • 0 likes

Superuser Contribution Google Home won't play specific songs

PlanPremiumCountryUSA Device(Google Home Mini, Google Chromecast, Moto G Power)Operating System(Android 11) My Question or IssueSince last week, my Google Home Mini won't play specific songs. If I give it a command (ex: ok Google, play Love Drought b...

  • Newbie
  • Plan Premium Country USA   Device (Google Home Mini, Google Chromecast, Moto G Power) Operating System (Android 11)   My Question or Issue Since last week, my Google Home Mini wo...
  • CarlosE
  • Moderator
  • 453 Views
  • 1 replies
  • 0 likes
  • Other
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I delete all of the songs in my library at once on a chromebook?

I would like to know if there is a quick and easy way to delete all of the songs in your library on an Acer Chromebook. Sincerely, Sage

  • Newbie
  • I would like to know if there is a quick and easy way to delete all of the songs in your library on an Acer Chromebook.    Sincerely, Sage  
  • pr1m1rc1rd
  • Newbie
  • 2461 Views
  • 4 replies
  • 0 likes
  • 2461 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Summer Internship 2022 EU/EEA

Hi! I saw some recent posts regarding Summer Spotify Internships for 2022 for the US locations. I was wondering if there are going to be any Summer Internships for the EU/EEA locations as well for 2022?

  • Newbie
  • Hi! I saw some recent posts regarding Summer Spotify Internships for 2022 for the US locations. I was wondering if there are going to be any Summer Internships for the EU/EEA locations as well for 20...
  • MafeG
  • Spotify Legend
  • 3361 Views
  • 1 replies
  • 0 likes
  • Other
  • 3361 Views
  • 1 replies
  • 0 likes

Superuser Contribution [PlayStation] Video won't play / episodes missing

PlanPremiumCountryGermanyDevicePlaystation 4 Spotify App v3.02Operating SystemPlaystation 4 FW 7.55 Hey there, so I'm trying to watch "The Joe Rogan Experience" via the Playstation 4 Spotify App, but there are two problems: 1. Only a small amount of ...

  • Regular
  • Plan Premium Country Germany Device Playstation 4 Spotify App v3.02 Operating System Playstation 4 FW 7.55   Hey there,    so I'm trying to watch "The Joe Rogan Experience" ...
  • Melody
  • Spotify
  • 16742 Views
  • 20 replies
  • 11 likes
  • PlayStation
  • 16742 Views
  • 20 replies
  • 11 likes

Superuser Contribution [Community] Ability to comment on closed or rejected ideas

Here are two closed ideas which I'm going to reference: https://community.spotify.com/t5/Closed-Ideas/Music-Turn-off-explicit-Album-Artwork/idi-p/4524643https://community.spotify.com/t5/Closed-Ideas/Browse-Turn-off-explicit-Album-Artwork/idi-p/525772...

  • Regular
  • Here are two closed ideas which I'm going to reference:   https://community.spotify.com/t5/Closed-Ideas/Music-Turn-off-explicit-Album-Artwork/idi-p/4524643 https://community.spotify.com/t5/C...
  • Xenia
  • Moderator
  • 455 Views
  • 2 replies
  • 2 likes
  • Other
  • 455 Views
  • 2 replies
  • 2 likes

Superuser Contribution Amazon Echo Loses Spotify Connection

Not sure where else to post but I have a premium family account so posting here. Yesterday while playing a Spotify playlist through an Echo Dot 3, the Echo would lose its connection to Spotify on my phone. I'd go into the phone (Android) and the devi...

  • Casual Listener
  • Not sure where else to post but I have a premium family account so posting here.   Yesterday while playing a Spotify playlist through an Echo Dot 3, the Echo would lose its connection to Spoti...
  • bogdan_minut
  • Newbie
  • 13166 Views
  • 10 replies
  • 4 likes
  • Premium for Family
  • 13166 Views
  • 10 replies
  • 4 likes

Superuser Contribution Google Home Mini Not Playing By Song

My Google Home Mini recently stopped playing individual tracks by audio command. It will play by album or artist, but when I tell it to play a specific song—e.g. “Play Yesterday by The Beatles—it comes up with the “Something went wrong” error message...

  • Newbie
  • My Google Home Mini recently stopped playing individual tracks by audio command. It will play by album or artist, but when I tell it to play a specific song—e.g. “Play Yesterday by The Beatles—it com...
  • MafeG
  • Spotify Legend
  • 726 Views
  • 5 replies
  • 0 likes
  • Other
  • 726 Views
  • 5 replies
  • 0 likes

Spotify and Google API?

Plan: PremiumCountry: USA Device: Macbook ProOperating System: MacOS Big SurSpotify version: Spotify for macOS (Intel) 1.1.72.439.gc253025e My Question or Issue Does anyone have any info on why the desktop app for Spotify on MacOS needs to contact up...

  • Newbie
  •   Plan: Premium Country: USA   Device: Macbook Pro Operating System: MacOS Big Sur Spotify version: Spotify for macOS (Intel) 1.1.72.439.gc253025e   My Question or Issue &nb...
  • 363 Views
  • 0 replies
  • 0 likes
  • music
  • 363 Views
  • 0 replies
  • 0 likes

Superuser Contribution Camera feature

Hey , I thought about an idea that maybe you guys can add. camera feature that will let users do some actions without touching the phone while they driving. for example if I want to switch for the next song I will swipe the hand right in front of the...

  • Newbie
  • Hey ,    I thought about an idea that maybe you guys can add. camera feature that will let users do some actions without touching the phone while they driving.  for example if ...
  • MafeG
  • Spotify Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • Other
  • 378 Views
  • 1 replies
  • 0 likes