Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 2295 Views
  • 19 replies
  • 6 likes
  • Other
  • 2295 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17837 Views
  • 8 replies
  • 2 likes
  • Other
  • 17837 Views
  • 8 replies
  • 2 likes

Superuser Contribution GOT7 "A" song has a muted part!

PremiumCountryPortugalMy Question or IssueI need to report a bug of a song. In the song named "A" from GOT7 there is a part between 2:40 and 2:45 that there is no SOUND at all! I just want to listen to the song. Please, can you fix this bug? And btw,...

  • Casual Listener
  • Premium Country Portugal My Question or Issue I need to report a bug of a song. In the song named "A" from GOT7 there is a part between 2:40 and 2:45 that there is no SOUND at all! I just want to...
  • CarlosE
  • Moderator
  • 837 Views
  • 5 replies
  • 0 likes
  • music
  • 837 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlist description showing characters HTML-encoded

DeviceWindows 10 desktop client (new design)My Question or IssueHelloI found a problem where if you have " or < or > or & or / in your playlist description and then try to edit it, their corresponding HTML code is displayed (") (<) (>) (&) (/). Maybe...

  • Casual Listener
  • Device Windows 10 desktop client (new design) My Question or Issue Hello I found a problem where if you have " or < or > or & or / in your playlist description and then try to edit it, ...
  • Mihail
  • Spotify Legend
  • 1051 Views
  • 7 replies
  • 1 likes
  • Other
  • 1051 Views
  • 7 replies
  • 1 likes

Superuser Contribution [Mobile][Connect] Manual Car View

Since I can't use bluetooth controls with an aux cord in my older car, a more accessible interface—which already exists!—that I could manually turn on would be fantastic, and safer!! It would be really helpful for biking too, and general accessibilit...

  • Casual Listener
  • Since I can't use bluetooth controls with an aux cord in my older car, a more accessible interface—which already exists!—that I could manually turn on would be fantastic, and safer!! It would be real...
  • Mihail
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 1 likes
  • Connect
    Mobile
  • 368 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlist

Hello, You need to show playlists from another country.For an example: I live in Europe, but I am brasilian. If I visit the profile from some brasilian artist, the spotify don’t show me all playlists from this artist, because I am not in Brazil.I jus...

  • Visitor
  • Hello,  You need to show playlists from another country. For an example: I live in Europe, but I am brasilian. If I visit the profile from some brasilian artist, the spotify don’t  show m...
  • Mihail
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics getting cut off

PlanPremiumCountryBrazilOperating System(Windows 10) My Question or IssueWhen the spotify window is small enough to show or hide the friend activity sidebar, it works like a charm, but if I resize the window to be large enough so the friend activity ...

ouwargui_3-1620865599191.png ouwargui_4-1620865637842.png ouwargui_2-1620865502594.png
  • Visitor
  • Plan Premium Country Brazil Operating System (Windows 10)   My Question or Issue When the spotify window is small enough to show or hide the friend activity sidebar, it works like a char...
  • Jeremy
  • Spotify Legend
  • 1243 Views
  • 1 replies
  • 0 likes
  • Other
  • 1243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyric Sync Not Working.

I was listening to Fake ID by RAT BOYand I noticed the lyrics were completely off time, so I decided to sync them. I usually sync songs so I know what to do, but in this case it wasn't letting me actually click the lyrics when they came upSo I'd be r...

  • Newbie
  • I was listening to Fake ID by RAT BOY and I noticed the lyrics were completely off time, so I decided to sync them.  I usually sync songs so I know what to do, but in this case it wasn't letti...
  • Eni
  • Moderator
  • 722 Views
  • 2 replies
  • 0 likes
  • Other
  • 722 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Web Player] [Desktop] [Podcasts] Podcast episodes management

Let me introduce the idea by saying I use a spreadsheet to track what episode I want to listen to Spotify is so horrible and obnoxious about it. The web player is absolutely horrible at this. Can't read the description with the weird white background...

fredrb28_0-1617828685600.png fredrb28_1-1617828881188.png fredrb28_2-1617828984765.png
  • Regular
  • Let me introduce the idea by saying I use a spreadsheet to track what episode I want to listen to Spotify is so horrible and obnoxious about it.   The web player is absolutely horrible at this...
  • CarlosE
  • Moderator
  • 541 Views
  • 5 replies
  • 0 likes
  • Browse
    Web Player
  • 541 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile] Ability to enter/re-enter Car Mode in Spotify Mobile

Precondition:Spotify mobile running and visible Reproduction StepsCase 1: Not connected to bluetoothCase 2: If connected via bluetooth, exit car mode by clicking icon in the top right and confirming Desired Behavior:Possible to enter car mode Actual:...

  • Casual Listener
  • Precondition: Spotify mobile running and visible   Reproduction Steps Case 1: Not connected to bluetooth Case 2: If connected via bluetooth, exit car mode by clicking icon in the top right ...
  • Mihail
  • Spotify Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 545 Views
  • 1 replies
  • 0 likes

How you can this is panel with friend activity. There is only Connect with facebook button. My idea

https://preview.redd.it/obdgzlpquny61.png?width=324&format=png&auto=webp&s=0105d657ba13ce272b3fb9286043cd34974ecbd6 ( That's Panel )

  • Visitor
  • https://preview.redd.it/obdgzlpquny61.png?width=324&format=png&auto=webp&s=0105d657ba13ce272b3fb9286043cd34974ecbd6 ( That's Panel )
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Superuser Contribution Casting to google home. Song skips. No audio

PlanPremiumCountry Device(iPhone 11 Samsung s20 FE.) My Question or IssueWhen I ask google to play a song. Generally plays 1 second or two of song. Then skips 4 or 5 in okay list and plays. Sometimes says it is still playing but no audio. Showing thi...

  • Casual Listener
  • Plan Premium Country   Device (iPhone 11 Samsung s20 FE.)   My Question or Issue When I ask google to play a song. Generally plays 1 second or two of song. Then skips 4 or 5 in okay...
  • Jeremy
  • Spotify Legend
  • 4391 Views
  • 7 replies
  • 0 likes
  • Samsung
  • 4391 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify player glitches every morning when I connect it to my car

PlanPremiumCountryUsaDeviceOnePlus 8TOperating SystemAndroid My Question or IssueI had a 2017 Hyundai sonata SE and after a while, every time I connected my phone to it via Bluetooth in the morning the Spotify player would glitch. It only displayed t...

  • Newbie
  • Plan Premium Country Usa Device OnePlus 8T Operating System Android   My Question or Issue I had a 2017 Hyundai sonata SE and after a while, every time I connected my phone to it via B...
  • Novy
  • Moderator
  • 648 Views
  • 1 replies
  • 0 likes
  • Connect
  • 648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pure Discovr no longer showing in my devices

Since a few days my Pure Discovr no longer appears on my Spotify devices. I can still see Spotify connect Ithe pure home app against this speaker. I have tried clean reinstalling Spotify and the pure app. The only difference I can see is that it is n...

  • Music Fan
  • Since a few days my Pure Discovr no longer appears on my Spotify devices. I can still see Spotify connect Ithe pure home app against this speaker. I have tried clean reinstalling Spotify and the pure...
  • Alex
  • Spotify Legend
  • 797 Views
  • 1 replies
  • 0 likes
  • Connect
  • 797 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing

PlanFreeCountryU.S.ADeviceSamsung Galaxy A50 and Xbox My Question or IssueI was listening to music on a walk and it was on an ad break, but the ad stopped playing so, I checked my phone and saw it was paused. I pressed play but it almost instantly pa...

  • Visitor
  •     Plan Free Country U.S.A Device Samsung Galaxy A50 and Xbox     My Question or Issue I was listening to music on a walk and it was on an ad break, but the ad stopped...
  • Ivan
  • Spotify Legend
  • 720 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 720 Views
  • 1 replies
  • 0 likes

Advert narrators...

For the love of God, spotify, PLEASE get rid of any women that do adverts, just stick to the men. You guys seem to only choose women who have annoying, piercing voices to read your adverts, whereas the males don't seem so bad! Also, a change from the...

  • Newbie
  • For the love of God, spotify, PLEASE get rid of any women that do adverts, just stick to the men. You guys seem to only choose women who have annoying, piercing voices to read your adverts, whereas t...
  • SpotAddict1
  • Casual Listener
  • 1953 Views
  • 2 replies
  • 1 likes
  • Social & Random
  • 1953 Views
  • 2 replies
  • 1 likes

Superuser Contribution The web player is unusable after installing the android app - How to play on the app I'm using?

PlanPremium DeviceDesktop web player and AndroidMy Question or IssueSpotify has always worked fine in my (laptop) computer's web browser. I signed up for premium and downloaded the app for my phone. Now, because everything has to be so synced up, I c...

  • Casual Listener
  • Plan Premium   Device Desktop web player and Android My Question or Issue Spotify has always worked fine in my (laptop) computer's web browser. I signed up for premium and downloaded the a...
  • Novy
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • Connect
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ordering songs in a playlist

Plan: PremiumCountry: UK Device: MacBook Pro 10.14.6 My Question or IssueWhen I create a playlist I want the songs to be appear with the most recently added song at the top of the list. With the new Spotify layout, if I select that I want songs order...

  • Newbie
  • Plan: Premium Country: UK   Device: MacBook Pro 10.14.6   My Question or Issue When I create a playlist I want the songs to be appear with the most recently added song at the top...
  • Alex
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • Other
  • 354 Views
  • 1 replies
  • 0 likes

Spotify Local Files

In regards local files, it says that music from illegal sources are not permitted now I wanted to see if this applies to recordings off of a vinyl. I have a turntable that allows me to record vinyl I own onto an sd card. Does this count as a legal so...

  • Visitor
  • In regards local files, it says that music from illegal sources are not permitted now I wanted to see if this applies to recordings off of a vinyl. I have a turntable that allows me to record vinyl I...
  • MattSuda
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung Frame search not playing songs

PlanPremiumCountryCanadaDeviceSamsung Frame 2020 My Question or IssueWhen I search for a song, I can find it but trying to play it generates an error message ('Something went wrong'). Playing a playlist through search still works.

  • Visitor
  • Plan Premium Country Canada Device Samsung Frame 2020   My Question or Issue When I search for a song, I can find it but  trying to play it generates an error message ('Something we...
  • CarlosE
  • Moderator
  • 751 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 751 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player] No JRE podcast episodes will play on web player. Everything else works fine.

PlanPremiumCountryUKDeviceWindows 10 PC My Question or IssueThe web player refuses to play any Joe Rogan Experience episodes. Instead it tries to play, fails, then jumps to another random episode in the catalog, fails again and repeats. Every other p...

  • Regular
  •   Plan Premium Country UK Device Windows 10 PC   My Question or Issue The web player refuses to play any Joe Rogan Experience episodes. Instead it tries to play, fails, then jumps ...
  • Eni
  • Moderator
  • 806 Views
  • 3 replies
  • 0 likes
  • Other
  • 806 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcasts missing from Daily Wellness

PlanFreeCountryCanadaDeviceMacbook ProOperating SystemMacOS Catalina My Question or IssueI've noticed that there seems to be a point where a podcast seems to be skipped in the Daily Wellness playlist. It seems to happen on multiple devices (desktop, ...

  • Music Fan
  • Plan Free Country Canada Device Macbook Pro Operating System MacOS Catalina   My Question or Issue I've noticed that there seems to be a point where a podcast seems to be skipped in th...
  • Jeremy
  • Spotify Legend
  • 655 Views
  • 9 replies
  • 0 likes
  • Other
  • 655 Views
  • 9 replies
  • 0 likes