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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • SophieandtheKids
  • Visitor
  • 1644 Views
  • 16 replies
  • 6 likes
  • Other
  • 1644 Views
  • 16 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17608 Views
  • 8 replies
  • 1 likes
  • Other
  • 17608 Views
  • 8 replies
  • 1 likes

Superuser Contribution [LG TV WebOS 5.2.1-2521] Can't play any song and the app goes crazy

PlanPremiumCountryHungaryDeviceLG TV 50NANO793NEOperating SystemWebOS 5.2.1-2521 My Question or IssueHello! I'm having an issue with the Spotify app on my new LG TV. The problem is that it doesn't play music at all. The counter doesn't start, the but...

  • Casual Listener
  • Plan Premium Country Hungary Device LG TV 50NANO793NE Operating System WebOS 5.2.1-2521   My Question or Issue Hello! I'm having an issue with the Spotify app on my new LG TV. The prob...
  • Eni
  • Moderator
  • 930 Views
  • 5 replies
  • 0 likes
  • TV
  • 930 Views
  • 5 replies
  • 0 likes

Poor Sound Quality Car play

Recently sound quality became poor with Apple Car Play.it sounds like a radio with bad interference and out of tune.hope it can be fixed soon

  • Visitor
  • Recently sound quality became poor with Apple Car Play. it sounds like a radio with bad interference and out of tune. hope it can be fixed soon
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Can't share songs in Instagram story (2021)

PlanPremiumCountryHungaryDeviceHonor 9XOperating SystemAndroid 10(EMUI 10.0.0) My Question or Issue Hi! For about a week I can't share any songs on Instagram. When I click on "Share" there's an option labeled "Instagram" and when I click on it, It on...

Screenshot_20210403_102155_com.spotify.music.jpg
  • Visitor
  •   Plan Premium Country Hungary Device Honor 9X Operating System Android 10 (EMUI 10.0.0)   My Question or Issue   Hi! For about a week I can't share any songs on Instagram...
  • Emilia_8
  • Community Legend
  • 864 Views
  • 1 replies
  • 1 likes
  • Other
  • 864 Views
  • 1 replies
  • 1 likes

Sharing to Instagram Pulls up Camera

PlanPremiumCountryPHDeviceHuawei Nova 5TOperating SystemAndroid 10 My Question or IssueSharing song/album pulls up the story viewfinder camera. Reinstalled twice. All other tickets in the community forum just says the issue is fixed with no steps to ...

  • Newbie
  •   Plan Premium Country PH Device Huawei Nova 5T Operating System Android 10   My Question or Issue Sharing song/album pulls up the story viewfinder camera. Reinstalled twice. All...
  • Emilia_8
  • Community Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • music
  • 433 Views
  • 1 replies
  • 0 likes

My playlist has suddenly stopped gaining followers?

Sorry if this seems a weird thing to complain about, but over the past couple of years my playlist has been slowly but steadily gaining followers. I've been updating this playlist every week and I've been averaging around 2-3 new followers a day. How...

  • Composer
  • Sorry if this seems a weird thing to complain about, but over the past couple of years my playlist has been slowly but steadily gaining followers. I've been updating this playlist every week and I've...
  • 548 Views
  • 0 replies
  • 1 likes
  • Other
  • 548 Views
  • 0 replies
  • 1 likes

Max volume is too low

Max volume on spotify application is too low, especially when comparing with youtube music which is too loud. I'm using Spotify application on Android Mi10T Any solutions?

  • Visitor
  • Max volume on spotify application is too low, especially when comparing with youtube music which is too loud.   I'm using Spotify application on Android Mi10T   Any solutions?
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Superuser Contribution Albums disappear in web player (ChromeOS)

PlanPremiumCountryUnited StatesDeviceGoogle PixelbookOperating SystemChromeOS My Question or IssueIn the web player, if I search for an artist (e.g. Elliott Smith), click on the artist, go to their list of albums, click on an album, and then click th...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixelbook Operating System ChromeOS   My Question or Issue In the web player, if I search for an artist (e.g. Elliott Smith), click on ...
  • Alex
  • Spotify Legend
  • 2876 Views
  • 10 replies
  • 2 likes
  • Other
  • 2876 Views
  • 10 replies
  • 2 likes

Solved!! I don't have an access to settings on Webplayer or an app.

PlanPremiumCountryPolandDeviceGalaxy Book 10.6Operating SystemWindows 10 My Question or IssueI don't have the settings icon or option velow my profile picture on Webplayer nor app (I checked different computers and it doesn't work either), however it...

20210330_052907.png 20210330_052520.jpg
  • Casual Listener
  • Plan Premium Country Poland Device Galaxy Book 10.6 Operating System Windows 10   My Question or Issue I don't have the settings icon or option velow my profile picture on Webplayer n...
  • Billy-J
  • Spotify Star
  • 2242 Views
  • 3 replies
  • 0 likes
  • Samsung
  • 2242 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Survey Disappeared

I've opened the desktop app for Windows 10 and a survey popped up on my screen. I saw that as a great opportunity to tell Spotify how my experience was going but I missclicked with my mouse and the survey disappeared. I wanna know how I can get it ba...

  • Newbie
  • I've opened the desktop app for Windows 10 and a survey popped up on my screen. I saw that as a great opportunity to tell Spotify how my experience was going but I missclicked with my mouse and the s...
  • Novy
  • Moderator
  • 694 Views
  • 2 replies
  • 2 likes
  • Other
  • 694 Views
  • 2 replies
  • 2 likes

Superuser Contribution When telling Google Assistant to play music on a group - It looks for music matching the group name

PlanPremium CountryUS and Canada DeviceAll Google Assistant/Home Devices My Question or IssueWhen requesting Google Assistant/Home "Play music from spotify on "X group" where X group is the name of the Google Device group, spotify is using the group ...

  • Casual Listener
  • Plan Premium   Country US and Canada  Device All Google Assistant/Home Devices   My Question or Issue When requesting Google Assistant/Home "Play music from spotify on "X grou...
  • CarlosE
  • Moderator
  • 1380 Views
  • 3 replies
  • 0 likes
  • Other
  • 1380 Views
  • 3 replies
  • 0 likes

[iOS] My car doesn't think that Spotify is a regular media player after recent update

After the update on 28.3.21, my car doesn't recognize spotify as a media player, so all my steering wheel and dash board controls do not work. I've tried resetting the stereo, unpairing the phone, deleting the app off my phone and nothing seems to wo...

  • Newbie
  • After the update on 28.3.21, my car doesn't recognize spotify as a media player, so all my steering wheel and dash board controls do not work. I've tried resetting the stereo, unpairing the phone, de...
  • 188 Views
  • 0 replies
  • 0 likes
  • iOS
  • 188 Views
  • 0 replies
  • 0 likes

can i rip songs to a usb stick from spotify?

I have an old stereo in my car which only plays songs ripped onto a usb, doesnt stream, can i rip songs from spotify and put onto a usb stick?

  • Visitor
  • I have an old stereo in my car which only plays songs ripped onto a usb, doesnt stream, can i rip songs from spotify and put onto a usb stick?
  • Hubo
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

[Other] Why is there no update about gender notation?

Dear Spotify Team I just wrote a post Here.Apparently there exists already a similar thread that’s why my post got closed. That’s fine but the old thread is already 1 year old and so far there has not been any update nor statement from Spotify's side...

  • Casual Listener
  • Dear Spotify Team   I just wrote a post Here. Apparently there exists already a similar thread that’s why my post got closed. That’s fine but the old thread is already 1 year old and so ...
  • Hubo
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • Other
  • 372 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Integration for Algoriddim DJay Pro

PlanPremiumCountryUKDeviceMacbook Pro late 2015Operating SystemmacOS Catalina 10.15.3 My Question or IssueI hear rumours that Spotify will no longer be integrated with Algoriddim djay from 1st July 2020 onwards, is this true? What are you able to tel...

  • Casual Listener
  • Plan Premium Country UK Device Macbook Pro late 2015 Operating System macOS Catalina 10.15.3   My Question or Issue I hear rumours that Spotify will no longer be integrated with Algori...
  • Padfranceschini
  • Regular
  • 144637 Views
  • 225 replies
  • 27 likes
  • 144637 Views
  • 225 replies
  • 27 likes

[Mobile][Podcasts] Targeted Ads for premium subscribers

Why are there ads on podcasts for premium subscribers? This seems abusive as I already pay for a service. I would expect not to have to pay for a product AND be the product (Spotify clearly is paid for every ad). This is absolutely ridiculous and cou...

  • Visitor
  • Why are there ads on podcasts for premium subscribers? This seems abusive as I already pay for a service. I would expect not to have to pay for a product AND be the product (Spotify clearly is paid f...
  • 582 Views
  • 0 replies
  • 0 likes
  • Mobile
    Podcasts
  • 582 Views
  • 0 replies
  • 0 likes

Superuser Contribution JRE Data Issue

Today I was listening to the JRE podcast for the first time on Spotify, I downloaded the podcast to my phone so i wouldn't use data but after I got home from an hour of driving I had a notification that my data was capped out for the month. During th...

  • Visitor
  • Today I was listening to the JRE podcast for the first time on Spotify, I downloaded the podcast to my phone so i wouldn't use data but after I got home from an hour of driving I had a notification t...
  • adina-listener
  • Regular
  • 4544 Views
  • 9 replies
  • 6 likes
  • 4544 Views
  • 9 replies
  • 6 likes

Superuser Contribution Firefox - Open via Spotify app

Hello,I had a Spotify link sent to me on Discord and when I clicked it, it opened in my Firefox and then I got prompted to do open future Spotify links through the Spotify app itself however I accidentally clicked on no and I was never able to change...

  • Regular
  • Hello, I had a Spotify link sent to me on Discord and when I clicked it, it opened in my Firefox and then I got prompted to do open future Spotify links through the Spotify app itself however I acci...
  • wlonkly
  • Visitor
  • 5421 Views
  • 5 replies
  • 0 likes
  • Other
  • 5421 Views
  • 5 replies
  • 0 likes

[Other] Make account changes require more customer attention

I just spent a whole day back and forth with customer service trying to understand A: how my account got made Spotify premium duo 8 months ago with my attention only slightly diverted.B: how the customer service agent cancelled my subscription withou...

  • Newbie
  • I just spent a whole day back and forth with customer service trying to understand  A: how my account got made Spotify premium duo 8 months ago with my attention only slightly diverted. B: how...
  • 177 Views
  • 0 replies
  • 1 likes
  • Other
  • 177 Views
  • 0 replies
  • 1 likes

Superuser Contribution Order by Songlength

Not sure if this should rather be in the ideas section.I ordered a rather big playlist (about 2600 songs) by the legth of the songs. Many songs have the same length.The songs with the same length are not played how they are shown in the playlist.Say ...

  • Regular
  • Not sure if this should rather be in the ideas section. I ordered a rather big playlist (about 2600 songs) by the legth of the songs. Many songs have the same length. The songs with the same length...
  • LarsVegas09
  • Regular
  • 719 Views
  • 3 replies
  • 0 likes
  • music
  • 719 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify renaming echo dot on spotify connect

PlanPremiumCountryUKDeviceAllOperating SystemiOS 13, Windows 10 My Question or IssueMy amazon echo dot has been renamed under spotify connect, from "Bedroom" to "a7b5ad73-203e..." How can I change the name back?

  • Casual Listener
  • Plan Premium Country UK Device All Operating System iOS 13, Windows 10   My Question or Issue My amazon echo dot has been renamed under spotify connect, from "Bedroom" to "a7b5ad73-203...
  • Ivan
  • Spotify Legend
  • 12896 Views
  • 12 replies
  • 3 likes
  • Connect
    Other
  • 12896 Views
  • 12 replies
  • 3 likes