Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • wadwaddwa14
  • Visitor
  • 16050 Views
  • 101 replies
  • 10 likes
  • Other
  • 16050 Views
  • 101 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21047 Views
  • 9 replies
  • 2 likes
  • Other
  • 21047 Views
  • 9 replies
  • 2 likes

Spotify Links

why do links of the same song appear differently when created by different accounts?

  • Newbie
  • why do links of the same song appear differently when created by different accounts? 
  • Taylith
  • Community Legend
  • 256 Views
  • 1 replies
  • 1 likes
  • 256 Views
  • 1 replies
  • 1 likes

Superuser Contribution Play/brows artist downloaded like old spotify version

New version cant view song/album downloaded via artist browsing. You view it by album but can't play it all album. You always need data to brows artist. And if you want to play song as shuffle from artist it will play even a song you don't like. That...

  • Newbie
  • New version cant view song/album downloaded via artist browsing. You view it by album but can't play it all album. You always need data to brows artist. And if you want to play song as shuffle from a...
  • Vasil
  • Moderator
  • 202 Views
  • 1 replies
  • 1 likes
  • 202 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Search] Search Engine vs. Episodes

Hello, as a long time Spotify user I have some thoughts about how the search engine works.For example, I enter a phrase: "The **bleep** Wears Prada - Watchower", there is no band, no music - only podcasts. This is one of many examples. By going to th...

  • Regular
  • Hello, as a long time Spotify user I have some thoughts about how the search engine works. For example, I enter a phrase: "The **bleep** Wears Prada - Watchower", there is no band, no music - only...
  • Kiril
  • Moderator
  • 358 Views
  • 1 replies
  • 1 likes
  • Search
  • 358 Views
  • 1 replies
  • 1 likes

Superuser Contribution Events with Spotify

Hello good bart!My name is Geovane Bento and I have been working as a Phonographic Strategist here in Brazil for over 25 years creating new projects for record companies and artists.I would like to know about the possibility of holding a workshop in ...

  • Roadie
  • Hello good bart! My name is Geovane Bento and I have been working as a Phonographic Strategist here in Brazil for over 25 years creating new projects for record companies and artists. I would like ...
  • geovanebento
  • Roadie
  • 352 Views
  • 2 replies
  • 0 likes
  • Other
  • 352 Views
  • 2 replies
  • 0 likes

Advert banner on premium subscription

PlanPremiumCountryUK As you can see below, despite having premium, I'm being served up a gigantic advertisement that takes up 1/3rd of my home page at a time. How can I get rid of this? Why am I being advertised at if I'm premium?

advert free.jpg
  • Roadie
  • Plan Premium Country UK   As you can see below, despite having premium, I'm being served up a gigantic advertisement that takes up 1/3rd of my home page at a time. How can I get rid of this...
  • 378 Views
  • 0 replies
  • 0 likes
  • Other
  • 378 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution App keeps changing "Current Device" while in car

I have a Samsung, however whenever I'm driving the app will continuously change the "current device" to IPhone. This cuts out my music, and makes it skip songs or rewind on its own and at random. The app will go to a completely new Playlist or radio ...

  • Newbie
  • I have a Samsung, however whenever I'm driving the app will continuously change the "current device" to IPhone. This cuts out my music, and makes it skip songs or rewind on its own and at random. The...
  • Dian
  • Spotify Legend
  • 1569 Views
  • 1 replies
  • 0 likes
  • music
    Other
    Samsung
  • 1569 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does the white dot in the song slider does not appear

The white dot in the song slider does not appear in the songs from my playlist that I made, but it appears in the song in the playlist made by spotify. What do I have to do so that the white dot in the song slider appears in the song from my playlist...

  • Casual Listener
  • The white dot in the song slider does not appear in the songs from my playlist that I made, but it appears in the song in the playlist made by spotify. What do I have to do so that the white dot in t...
  • Dian
  • Spotify Legend
  • 449 Views
  • 3 replies
  • 0 likes
  • 449 Views
  • 3 replies
  • 0 likes

Sleep mode idea

I love Spotify and use it pretty much daily. One of the things I like is the sleep mode that lets you drift off and rest in quiet. Sometimes however, my timer runs out before I've fallen asleep and the music cuts right when the timer runs out. I woul...

  • Visitor
  • I love Spotify and use it pretty much daily. One of the things I like is the sleep mode that lets you drift off and rest in quiet. Sometimes however, my timer runs out before I've fallen asleep and t...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

advertisements for ad-free subscription!?

been a spotify premium family plan user for years. why are there advertisements during podcasts when i pay for a plan that is literally called "ad-free"?

  • Casual Listener
  • been a spotify premium family plan user for years.    why are there advertisements during podcasts when i pay for a plan that is literally called "ad-free"?
  • gtrmike5150
  • Music Fan
  • 385 Views
  • 2 replies
  • 2 likes
  • Other
  • 385 Views
  • 2 replies
  • 2 likes

Do the artists that I chose "not to play" show up on blend for my friend?

So I chose "Don't play this artist" for some of my most listened to artists, and then I blended my music with a friend. I don't see any of these artists on our "blend" playlist, but I'm wondering whether my friend can see their songs?

  • Visitor
  • So I chose "Don't play this artist" for some of my most listened to artists, and then I blended my music with a friend. I don't see any of these artists on our "blend" playlist, but I'm wondering whe...
  • Taylith
  • Community Legend
  • 398 Views
  • 1 replies
  • 2 likes
  • 398 Views
  • 1 replies
  • 2 likes

Superuser Contribution [BUG] Lyrics Bug

Hello! i recently found a Bug on the Lyrics from the song "Come on feel the noise" from "Quite Riot". Round about the Solo the Lyrics are not going forwart. I wanted to lern thoese Lyrics, and you have the best Lyric programm i found. And now the lyr...

  • Newbie
  • Hello!   i recently found a Bug on the Lyrics from the song "Come on feel the noise" from "Quite Riot". Round about the Solo the Lyrics are not going forwart. I wanted to lern thoese Lyri...
  • Kiril
  • Moderator
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is spotify skipping several songs, or stopping in the middle of songs?

Everytime I go to play music on spotify it always skips a few songs, then stops on like the 6th one in queue. And then after 10 seconds there will be no sound.

  • Visitor
  • Everytime I go to play music on spotify it always skips a few songs, then stops on like the 6th one in queue. And then after 10 seconds there will be no sound.
  • Elena
  • Moderator
  • 998 Views
  • 10 replies
  • 0 likes
  • 998 Views
  • 10 replies
  • 0 likes

[xbox] fix the xbox app

every time i play an album it gets halfway through then plays random songs. any chance of it just playing what i want instead of whatever it feels like???

  • Visitor
  • every time i play an album it gets halfway through then plays random songs. any chance of it just playing what i want instead of whatever it feels like???  
  • 207 Views
  • 0 replies
  • 0 likes
  • xbox
  • 207 Views
  • 0 replies
  • 0 likes

NOT MY IDEA!

Hello! So, I saw this video on YouTube where someone suggested this thing called "Playlist Soulmates". Basically, every month or so, Spotify sends you some random other Spotify user that has the most similar taste in music as you do! I think it would...

  • Visitor
  • Hello! So, I saw this video on YouTube where someone suggested this thing called "Playlist Soulmates". Basically, every month or so, Spotify sends you some random other Spotify user that has the most...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can´t open app in iPhone.

Plan: PremiumCountry: Chile.Device: iPone 12Operating System: iOS 15.4.1I cant open the app in my phone, i have deleted the app, installed it again and nothing works, it just clashes when i try to open it. I don´t know what to do, please help me.Than...

  • Visitor
  • Plan: Premium Country: Chile. Device: iPone 12 Operating System: iOS 15.4.1 I cant open the app in my phone, i have deleted the app, installed it again and nothing works, it just clashe...
  • Yordan
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I play certain songs

I find an album or song I want and add it to my playlist but when i clickclick play a totally different song plays

  • Visitor
  • I find an album or song I want and add it to my playlist but when i clickclick play a totally different song plays
  • Nick242
  • Casual Listener
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Superuser Contribution Facebook Spotify Link Preview Not Working (Music Stories)

(Devices - using a desktop Mac and iPhone ) My Question or Issue My band has an EP and I want to share it on facebook using the preview player thing. However, whenever we share the link from Spotify (the album link), all we get is a white preview box...

Screen Shot 2019-02-11 at 10.14.37 PM.png Screen Shot 2019-02-11 at 10.18.54 PM.png
  • Newbie
  •   (Devices - using a desktop Mac and iPhone )   My Question or Issue   My band has an EP and I want to share it on facebook using the preview player thing. However, whenever ...
  • CarlosE
  • Moderator
  • 7187 Views
  • 12 replies
  • 0 likes
  • music
    Other
  • 7187 Views
  • 12 replies
  • 0 likes

Superuser Contribution Random people enter and edit my private Playlist. I don't like that.

We have a Playlist in our sportsteam which is private but shared with permission to be edited by the recipient. However during the last months several random unknown profiles have added tons of songs to our Playlist going so far that the name of the ...

  • Visitor
  • We have a Playlist in our sportsteam which is private but shared with permission to be edited by the recipient. However during the last months several random unknown profiles have added tons of songs...
  • Kiril
  • Moderator
  • 629 Views
  • 1 replies
  • 0 likes
  • 629 Views
  • 1 replies
  • 0 likes