Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • VirtualR3ality
  • Casual Listener
  • 20747 Views
  • 125 replies
  • 13 likes
  • Other
  • 20747 Views
  • 125 replies
  • 13 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 22174 Views
  • 9 replies
  • 2 likes
  • Other
  • 22174 Views
  • 9 replies
  • 2 likes

Superuser Contribution Album wrongly assigned to The Heliocentrics

PlanPremiumCountryItaly DeviceanyOperating Systemany My Question or IssueNOTE: I have already tried the suggestion in this URL:https://community.spotify.com/t5/Content-Questions/PLEASE-READ-Reporting-Incorrect-Track-Info/td-p/25291unfortunately, the ...

  • Music Fan
  • Plan Premium Country Italy  Device any Operating System any   My Question or Issue NOTE: I have already tried the suggestion in this URL: https://community.spotify.com/t5/...
  • Kiril
  • Moderator
  • 455 Views
  • 1 replies
  • 1 likes
  • Other
  • 455 Views
  • 1 replies
  • 1 likes

Superuser Contribution Collaborative playlist issues, ongoing harassment from a user

I share playlists around with some friends and we've discovered that there are users that go into every collaborative playlist they find and deletes all the songs, replacing them with obscene messages in the form of song titles or just with "18 naked...

  • Newbie
  • I share playlists around with some friends and we've discovered that there are users that go into every collaborative playlist they find and deletes all the songs, replacing them with obscene message...
  • Alex
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • Other
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution What is that ad about the online school?

PlanFreeCountry DeviceSamsung and apple devices.Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhat is the ad about the online school?

  • Newbie
  • Plan Free Country   Device Samsung and apple devices. Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue What is the ad about the online school?
  • Mihail
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 377 Views
  • 1 replies
  • 0 likes

Recommended Podcast Issues

I am a minor trying to listen to Spotify and I usually listen to either anime or crime podcasts. Today I open up Spotify and in my recommended is a podcast for PornHub.

  • Visitor
  • I am a minor trying to listen to Spotify and I usually listen to either anime or crime podcasts. Today I open up Spotify and in my recommended is a podcast for PornHub.
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcast order not listing correctly

PlanPremium/familyCountryUSADeviceNAOperating SystemNA My Question or Issuemy wife and I have a podcast called So You Owned a VW Bus. we listed it through Buzzsprout, where we enter each episode’s number and season so it can be uploaded to Other plat...

  • Newbie
  •   Plan Premium/family Country USA Device NA Operating System NA   My Question or Issue my wife and I have a podcast called So You Owned a VW Bus. we listed it through Buzzsprout,...
  • Ver
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • Other
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Separate settings for podcasts

Hello everyone! First time poster because some of my podcasts are moving over to Spotify exclusively. I’ve always left Spotify podcasts because of the lack of customization. For example, so way to organize the way podcasts show up. I want to be able ...

  • Casual Listener
  • Hello everyone!   First time poster because some of my podcasts are moving over to Spotify exclusively. I’ve always left Spotify podcasts because of the lack of customization. For example, so ...
  • Ver
  • Spotify Legend
  • 621 Views
  • 3 replies
  • 0 likes
  • Podcast Discussion
  • 621 Views
  • 3 replies
  • 0 likes

Enhance feature

Hey! I've recently discovered this feature and I love it! But it was for a maximum of 30 songs and want to keep it on because I love discovering new songs of my favorite genres. Is there any way to turn it on after the limit is reached?

  • Newbie
  • Hey! I've recently discovered this feature and I love it! But it was for a maximum of 30 songs and want to keep it on because I love discovering new songs of my favorite genres. Is there any way to...
  • 392 Views
  • 0 replies
  • 0 likes
  • Other
  • 392 Views
  • 0 replies
  • 0 likes

Superuser Contribution Sync liked songs to public playlist

I know mods will say "no, sorry" and link back to the old 2014 suggestions post that's constantly being upvoted without any outcome, tldr; they'll never add this feature. Really want to swear at that them but then this post won't get approved if I do...

  • Newbie
  • I know mods will say "no, sorry" and link back to the old 2014 suggestions post that's constantly being upvoted without any outcome, tldr; they'll never add this feature. Really want to swear at that...
  • vmcarlin
  • Regular
  • 2021 Views
  • 3 replies
  • 0 likes
  • Other
  • 2021 Views
  • 3 replies
  • 0 likes

Superuser Contribution Yoga mode

When changing a song it should be possible to change the fade out and fade in time time. because a lot of yoga teachers are using Spotify and it sucks when they need to change song during the relax period and the cut between song is sudden. Hence yog...

  • Visitor
  • When changing a song it should be possible to change the fade out and fade in time time.   because a lot of yoga teachers are using Spotify and it sucks when they need to change song during th...
  • Eni
  • Moderator
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify icon not in tray

My Spotify icon has vanished from the tray. It was fine a few days ago, but after starting up Spotify today, I couldn't find the icon in my tray anymore, it is still in my desktop and taskbar though. This is very annoying as I usually minimize Spotif...

Untitled.png
  • Newbie
  • My Spotify icon has vanished from the tray. It was fine a few days ago, but after starting up Spotify today, I couldn't find the icon in my tray anymore, it is still in my desktop and taskbar though....
  • Eni
  • Moderator
  • 4935 Views
  • 1 replies
  • 0 likes
  • Other
  • 4935 Views
  • 1 replies
  • 0 likes

can’t turn off suffle anymore when playing via bluOS or Bosse sound system, have Premium account

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Window...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9,...
  • 314 Views
  • 0 replies
  • 1 likes
  • Other
  • 314 Views
  • 0 replies
  • 1 likes

Superuser Contribution ORION THE HUNTER

Spotify, would appreciate it if this album was put back. It was an offshoot group made up of Boston member (Barry Goudreau and Brad Delp). It was their only album but a great one (contains the song - So You Ran). Hopefully it's put back. Thanks!

  • Roadie
  • Spotify, would appreciate it if this album was put back. It was an offshoot group made up of Boston member (Barry Goudreau and Brad Delp). It was their only album but a great one (contains the song -...
  • artful_dodger59
  • Roadie
  • 565 Views
  • 2 replies
  • 0 likes
  • Other
  • 565 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wrong Daily Drive playlist triggered by Google Assistant

Premium Account.I have a daily routine set up in Google Assistant that launches on a Google Home device. Each morning, the last action in the routine tells Assistant to play "my daily drive playlist."Until this week, the Daily Drive curated playlist ...

  • Regular
  • Premium Account. I have a daily routine set up in Google Assistant that launches on a Google Home device. Each morning, the last action in the routine tells Assistant to play "my daily drive playlis...
  • lazysmurf
  • Regular
  • 5959 Views
  • 40 replies
  • 2 likes
  • 5959 Views
  • 40 replies
  • 2 likes

Superuser Contribution [Web Player] Can't play specific artist, neither on the android app nor in the webplayer

It's been 3 days since I haven't been able to play to any song by Olafur Arnalds, we have a Family Premium account, my wife can play it, but I can't.I first noticed on my Android app, then I tried playing it on my web browser without success. Other b...

  • Visitor
  • It's been 3 days since I haven't been able to play to any song by Olafur Arnalds, we have a Family Premium account, my wife can play it, but I can't. I first noticed on my Android app, then I tried ...
  • Alex
  • Spotify Legend
  • 1043 Views
  • 7 replies
  • 0 likes
  • Web Player
  • 1043 Views
  • 7 replies
  • 0 likes

Superuser Contribution I can't see any podcasts in the application

PlanPremiumCountryPolandDeviceRedmi Note 8 Pro, MacBook Pro 2017Operating SystemAndroid 10, macOS Big Sur My Question or IssueI have a problem from 2-3 weeks with podcasts. They just disappeared from categories and from all playlists.

  • Casual Listener
  • Plan Premium Country Poland Device Redmi Note 8 Pro, MacBook Pro 2017 Operating System Android 10, macOS Big Sur   My Question or Issue I have a problem from 2-3 weeks with podcas...
  • Alex
  • Spotify Legend
  • 651 Views
  • 5 replies
  • 0 likes
  • 651 Views
  • 5 replies
  • 0 likes

Not able to play podcasts

PlanFreeCountryUSADeviceiPhone XR and IPad Air 4th genSoftware: iPhone: 14.8.1 IPad: 15.1My Question or IssueI am not able to play podacasts on either device. I will hit the play button on the podcast and nothing will happen. It won’t even give me an...

  • Newbie
  • Plan Free Country USA Device iPhone XR and IPad Air 4th gen Software: iPhone: 14.8.1 IPad: 15.1 My Question or Issue I am not able to play podacasts on either device. I will hit the play butt...
  • MattSuda
  • Spotify Star
  • 284 Views
  • 2 replies
  • 1 likes
  • Other
  • 284 Views
  • 2 replies
  • 1 likes

Superuser Contribution Podcast not playing

PlanPremiumCountryPhilippinesDeviceGalaxy Note 8 / Vaio Operating SystemAnrdoid Version 9 My Question or IssueSo I was listening to this one podcast and when I clicked for the next episode. It did not play, I tried playing the previous episode but no...

  • Newbie
  •   Plan Premium Country Philippines Device Galaxy Note 8 / Vaio  Operating System Anrdoid Version 9    My Question or Issue So I was listening to this one podcast and wh...
  • CarlosE
  • Moderator
  • 1148 Views
  • 6 replies
  • 2 likes
  • Samsung
  • 1148 Views
  • 6 replies
  • 2 likes

Superuser Contribution Removing a "Connected Device" (chromecast)

PlanPremiumCountryCanada Device(Samsung GalaxyS20, PC)Operating System(Windows 10) My Question or IssueAn old roommate moved out more than 7 months ago and took his speaker with him. Despite "Show local devices only" setting turned on, his speaker (w...

  • Newbie
  • Plan Premium Country Canada   Device (Samsung GalaxyS20, PC) Operating System (Windows 10)   My Question or Issue An old roommate moved out more than 7 months ago and took his sp...
  • CarlosE
  • Moderator
  • 1309 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 1309 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Let us turn off Recommendations because they are just ad’s.

The title say’s it. Honestly I’m tired of opening Spotify as a long paying customer and having to hit “ not interested “ on those “Recommendations” which we all know are just pop up ad’s. I shouldn’t get a pop up ad when I pay money to specifically a...

  • Newbie
  • The title say’s it. Honestly I’m tired of opening Spotify as a long paying customer and having to hit “ not interested “ on those “Recommendations” which we all know are just pop up ad’s. I shouldn’t...
  • MafeG
  • Spotify Legend
  • 267 Views
  • 1 replies
  • 2 likes
  • Mobile
    Other
  • 267 Views
  • 1 replies
  • 2 likes