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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 887 Views
  • 7 replies
  • 2 likes
  • Other
  • 887 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17304 Views
  • 8 replies
  • 1 likes
  • Other
  • 17304 Views
  • 8 replies
  • 1 likes

Spotify Album Cover and replay code copyright

I am trying to do a project for my school where I create a poster that resembles the page on the Spotify mobile app with the album cover, song, duration, as well as the play, and pause button. I want to add the replay code to the poster as well. Howe...

  • Newbie
  • I am trying to do a project for my school where I create a poster that resembles the page on the Spotify mobile app with the album cover, song, duration, as well as the play, and pause button. I want...
  • 514 Views
  • 0 replies
  • 0 likes
  • music
  • 514 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify trouble on Ps4 pro

Hey, i am having some trouble with Spotify on my Ps4. Almost every time i play songs in the backgruond while i am playing games Spotify stops the song after 10-20 minutes. I use mye Phone to control the songs and my Phone shows that songs are playing...

  • Casual Listener
  • Hey, i am having some trouble with Spotify on my Ps4. Almost every time i play songs in the backgruond while i am playing games Spotify stops the song after 10-20 minutes. I use mye Phone to control ...
  • Alex
  • Spotify Legend
  • 2674 Views
  • 8 replies
  • 1 likes
  • Connect
    music
  • 2674 Views
  • 8 replies
  • 1 likes

Identifying the source of a series of Spotify songs playing on my Google home

PlanPremiumCountryUSADeviceGoogle home My Question or IssueWhile listening to my R&B playlist, I somehow spoke something after Hey Google that caused it to flip out of my playlist and into an ongoing series of R&B songs that were actually really grea...

  • Visitor
  •   Plan Premium Country USA Device Google home   My Question or Issue While listening to my R&B playlist, I somehow spoke something after Hey Google that caused it to flip out o...
  • 328 Views
  • 0 replies
  • 0 likes
  • Other
  • 328 Views
  • 0 replies
  • 0 likes

Okay Google play playlist.. (doesn't exist)

Good Day Why does Google assist / Google home devices not pick up my personal created playlist on spotify? When I use my Google home speaker, I usually say "okay Google play playlist Jazz" ..... Google changes to jazz ..... Then as soon as I say "oka...

  • Music Fan
  • Good Day    Why does Google assist / Google home devices not pick up my personal created playlist on spotify?    When I use my Google home speaker, I usually say  &nbs...
  • thaghostza
  • Music Fan
  • 705 Views
  • 1 replies
  • 0 likes
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  • 1 replies
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Artist Videos on the tv

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I noticed that on the iOS app I get looping videos. I’d love to have these play on my Tv whe...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Nico
  • Community Legend
  • 443 Views
  • 1 replies
  • 1 likes
  • Other
  • 443 Views
  • 1 replies
  • 1 likes

Syncing Spotify between 2 accounts for gym buddies!

PlPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So i run Android. My wife Apple. When we go to the gym itd be good if we could sync what is being s...

  • Newbie
  • PlPremium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   So i run...
  • AdamDam
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • Other
  • 436 Views
  • 1 replies
  • 0 likes

Songs dont end on google mini

At night I ask Google mini to play a playlist for my son to fall asleep to. After a while I notice there is silence, and think its stopped playing. However, when I check whats playing the mini via my phone app, I notice it is playing... but its been ...

  • Visitor
  • At night I ask Google mini to play a playlist for my son to fall asleep to. After a while I notice there is silence, and think its stopped playing.  However, when I check whats playing the mini ...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Spotify Connect compatible device list

Hello,there is an offcial list of devices compatible with the Connect function of Spotify Premium?I was convinced that everyone was but I read that it is not so and then I would not want to buy something that does not work with it...Thanks!

  • Visitor
  • Hello, there is an offcial list of devices compatible with the Connect function of Spotify Premium? I was convinced that everyone was but I read that it is not so and then I would not want to buy s...
  • 314 Views
  • 0 replies
  • 0 likes
  • Connect
  • 314 Views
  • 0 replies
  • 0 likes

Google Home Mini not syncing with Spotify Premium

Plan: PremiumCountry: US DeviceiPhone 11 ProOperating SystemiOS 13.7 My Question or IssueI am trying to set up my 1st gen Google Home mini. When I open the Google home app the app prompts me to link my Google home app to my Spotify account. When I cl...

  • Visitor
  • Plan: Premium Country: US   Device iPhone 11 Pro Operating System iOS 13.7   My Question or Issue I am trying to set up my 1st gen Google Home mini. When I open the Google hom...
  • 437 Views
  • 0 replies
  • 0 likes
  • Other
  • 437 Views
  • 0 replies
  • 0 likes

My podcast vanished

PlanFree/PremiumCountry DevicePC LaptopOperating SystemWindows 10 My Question or Issue A few days ago I submitted my podcast into spotify and it was accepted. I started to track stats and everything was fine . Today I login and find my podcast has co...

  • Casual Listener
  • Plan Free/Premium Country   Device PC Laptop Operating System Windows 10   My Question or Issue   A few days ago I submitted my podcast into spotify and it was accepted. I s...
  • Billy-J
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • Connect
  • 345 Views
  • 1 replies
  • 0 likes

Code not running

No code is running except an image of a very cute but creepy upside down android when I try to open Spotify on my Amazon TV.

  • Visitor
  • No code is running except an image of a very cute but creepy upside down android when I try to open Spotify on my Amazon TV. 
  • Billy-J
  • Spotify Star
  • 330 Views
  • 1 replies
  • 1 likes
  • TV
  • 330 Views
  • 1 replies
  • 1 likes

JOE Rogan experience not working on Firestick

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Is anyone else having trouble with the JRE playing on Spotify on a Firestick? Its like it hasn't updated in over a month. It has about 1...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android    Is anyone else having trouble with the JRE playing ...
  • 652 Views
  • 0 replies
  • 3 likes
  • Other
  • 652 Views
  • 0 replies
  • 3 likes

Help! How do I Import my Google Play Music Playlists???

PlanPremiumCountryUSADeviceSamsung Galaxy 8 +; Microsoft Surface Pro 4Operating SystemG955USQU6DSG7; Windows 10 v. 1903 My Question or IssueI would like to export my google play music playlists into spotify to better streamline my music. I've tried a...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy 8 +; Microsoft Surface Pro 4 Operating System G955USQU6DSG7; Windows 10 v. 1903   My Question or Issue I would like to export my google p...
  • aasddsassd
  • Regular
  • 4225 Views
  • 4 replies
  • 0 likes
  • Other
  • 4225 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Google Nest Mini] sound just disapears

PlanPremiumCountryBelgiumDeviceGoogle Nest Mini 2nd generation My Question or IssueSince one week, the play of my Spotify playlists on my google nest mini just stops. When I open the app on my mobile phone, I see that the song is still playing. In th...

  • Casual Listener
  • Plan Premium Country Belgium Device Google Nest Mini 2nd generation     My Question or Issue Since one week, the play of my Spotify playlists on my google nest mini just stops. Whe...
  • Alex
  • Spotify Legend
  • 1154 Views
  • 3 replies
  • 0 likes
  • Other
  • 1154 Views
  • 3 replies
  • 0 likes

Browse not working on PS3

Currently on Premium in AustraliaSpotify working fine on my android phone and PC My Issue is on the PS3 the 'Browse' button isn't working.'Your music' and search works fine, the problem started last week.Logged in and out, PS3 system is up to date, n...

  • Casual Listener
  • Currently on Premium in Australia Spotify working fine on my android phone and PC   My Issue is on the PS3 the 'Browse' button isn't working. 'Your music' and search works fine, the problem ...
  • ahnu
  • Casual Listener
  • 1124 Views
  • 3 replies
  • 1 likes
  • ps3
  • 1124 Views
  • 3 replies
  • 1 likes

[Subscription] How to find the date when a family member was added to Family Subscription

Hi, I'd like to know how I can find the date when I added a certain family member to the family account? I've looked up my account profile and receipts and I can't find this information. Thanks!

  • Newbie
  • Hi, I'd like to know how I can find the date when I added a certain family member to the family account? I've looked up my account profile and receipts and I can't find this information. Thanks! 
  • 416 Views
  • 0 replies
  • 1 likes
  • Subscription
  • 416 Views
  • 0 replies
  • 1 likes

No Discover Weekly since I subscribed 5 months ago

I became a premium user when Spotify launched in India around 5 months ago. However, I'm yet to receive a single Discover Weekly playlist so far!

  • Casual Listener
  • I became a premium user when Spotify launched in India around 5 months ago. However, I'm yet to receive a single Discover Weekly playlist so far!
  • 3enraha
  • Regular
  • 1394 Views
  • 6 replies
  • 1 likes
  • Other
  • 1394 Views
  • 6 replies
  • 1 likes

Bottom part of Web Player doesn't show - it's cut off

PlanPremiumCountrySloveniaDevice(HP Envy x360 13')Operating System(Windows 10) My Question or Issue Hi, Please see attached screenshot. The Web Player does not show in its entirety and it's a pain if I want to toggle anything on the bottom part of th...

  • Visitor
  • Plan Premium Country Slovenia Device (HP Envy x360 13') Operating System (Windows 10)   My Question or Issue   Hi,   Please see attached screenshot. The Web Player does no...
  • Emilia_8
  • Community Legend
  • 1476 Views
  • 3 replies
  • 2 likes
  • Other
  • 1476 Views
  • 3 replies
  • 2 likes

Superuser Contribution Bring back the ability to download all albums

PlanPremiumDeviceiPad, Pocophone F1, Windows, LinuxOperating SystemiOS 12, Android 8, Windows 10, Ubuntu 19.04 My Question or IssueI get that you guys decided to redo songs and change library and while it is annoying I understand that you guys wont c...

  • Casual Listener
  • Plan Premium Device iPad, Pocophone F1, Windows, Linux Operating System iOS 12, Android 8, Windows 10, Ubuntu 19.04   My Question or Issue I get that you guys decided to redo songs and c...
  • Alex
  • Spotify Legend
  • 14783 Views
  • 12 replies
  • 42 likes
  • music
  • 14783 Views
  • 12 replies
  • 42 likes